ShopTab

Hello, ShopTab is a recurring online subscription service for Facebook e-commerce storesWe serve over 2,stores onlineThe customer who filed the unauthorized charge had signed up for our service, and by doing so agree to our Terms of Service, which are listed here: https://www.shoptab.net/termsofuseWe give all of our customers a free day trial to try the serviceIf they cancel before the days are up, they are not chargedAll of our customers can cancel at any time by logging into their account and selecting "Cancel"On January 10th the customer contacted our customer service team requesting cancelationWe responded the same day and offered a full refund (the note is shown here: https://www.shoptab.net/termsofuse) but never received a response from the customer***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regardless of the email Shoptab states they sent (I could make up a page easily) I never received an email from this company from ANY of my inquiries. I was never offered any sort of refund. Why offer it - why not just do it? I expect a refund of my $10, that is the only response I will accept.
Regards,*** ***

Hello, ShopTab is a recurring online subscription service for Facebook e-commerce stores. We serve over 2,000 stores online. The customer who filed the unauthorized charge had signed up for our service, and by doing so agree to our Terms of Service, which are listed...

here: https://www.shoptab.net/termsofuseWe give all of our customers a free 7 day trial to try the service. If they cancel before the 7 days are up, they are not charged. All of our customers can cancel at any time by logging into their account and selecting "Cancel". On January 10th the customer contacted our customer service team requesting cancelation. We responded the same day and offered a full refund (the note is shown here: https://www.shoptab.net/termsofuse) but never received a response from the customer. [redacted]

Hello, ShopTab is a recurring online subscription service for Facebook e-commerce stores. We serve over 2,000 stores online. The customer who filed the unauthorized charge had signed up for our service, and by doing so agree to our Terms of Service, which are listed...

here: https://www.shoptab.net/termsofuseWe give all of our customers a free 7 day trial to try the service. If they cancel before the 7 days are up, they are not charged. All of our customers can cancel at any time by logging into their account and selecting "Cancel". On January 10th the customer contacted our customer service team requesting cancelation. We responded the same day and offered a full refund (the note is shown here: https://www.shoptab.net/termsofuse) but never received a response from the customer. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regardless of the email Shoptab states they sent (I could make up a page easily) I never received an email from this company from ANY of my inquiries.  I was never offered any sort of refund.  Why offer it - why not just do it?  I expect a refund of my $10, that is the only response I will accept. 

Regards,[redacted]

Review: I began a 7 day free trial offer with this company and cancelled after 4 days. My cancellation clearly stated I would not be charged. However, on what would have been the 8th day I noticed the monthly fee taken from my [redacted]l Debit card. I emailed the company with no response, we could not log into the account any longer and tried emailing for password and still heard nothing from them. As of today we still cannot log into the account (so clearly, it is cancelled) but also have had no contact from the company.Desired Settlement: I want the return of my $10, this was not an authorized charge.

Business

Response:

Hello, ShopTab is a recurring online subscription service for Facebook e-commerce stores. We serve over 2,000 stores online. The customer who filed the unauthorized charge had signed up for our service, and by doing so agree to our Terms of Service, which are listed here: https://www.shoptab.net/termsofuseWe give all of our customers a free 7 day trial to try the service. If they cancel before the 7 days are up, they are not charged. All of our customers can cancel at any time by logging into their account and selecting "Cancel". On January 10th the customer contacted our customer service team requesting cancelation. We responded the same day and offered a full refund (the note is shown here: https://www.shoptab.net/termsofuse) but never received a response from the customer. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regardless of the email Shoptab states they sent (I could make up a page easily) I never received an email from this company from ANY of my inquiries. I was never offered any sort of refund. Why offer it - why not just do it? I expect a refund of my $10, that is the only response I will accept.

Regards,