Shore Lodge

Order number [redacted] ? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am waiting for confirmation from ***l that I did receive the full refund in my accountit Regards, [redacted] ***

Order number [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am not able to pull up buyer's order in our system by her name and phone #Can I please have the order # so I can further investigate this case? Thank you.

Please understand that in order for us to issue a refund, we need to receive the return firstIn this case, according to tracking information, buyer did refuse the package, but the shipment is not received by us yetWe understand buyer wants his refund right away and we issued him the refund on
7/6/Thank you

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This order was placed on March 13th in the evening and had selected expedited shipping and paid an additional $for three day shipping Customer contacted us on March 15th in regards to the tracking information and stated it had not updated. I let him know that usually it takes
hours for the tracking information to update however, if he did not see an update by end of day we would reimburse his $shipping cost. The customer called again same day and as a courtesy I issued the $shipping fee back to the customer even though the package did arrive within expedited time frame on March 17thHe ended up refusing the package on the Saturday March 17th and called us on the 19th for his refund I let him know the package should arrive to us by the end of the week and once we receive the package back we will issue his full refundFrom that Monday, March 19th, Travis called every day to inquire about his refund. On March 22nd, I let him know that I will check with the warehouse once again and even if they still did not receive it I will just issue his refund by the end of the dayI issued his refund and let him know that it takes to business days for the refund to reflect back into his accountTravis called again and I let him know again the refund was already issued, he just needs to wait to business days for it to reflect back into his account. We still have not received the refused package and we will investigate with *** on our end as to why it has not been returned to usHowever, I refunded the customer without receiving the return and all we asked him to do is wait the business days for it to reflect into his account. If the customer checks his credit card statement now, card ending in 9903, then he should be able to see the credit back into his accountThank you. *** tracking #: ***

I have resolved the complaint directly with the consumerI informed the customer it is an error on our end, and that he can keep the wrong item received and we will send out the correct item to him againThank you and I apologize for the inconvenience

I have resolved the complaint directly with the consumerI informed the customer it is an error on our end, and that he can keep the wrong item received and we will send out the correct item to him againThank you and I apologize for the inconvenience

Order number ***?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please understand that in order for us to issue a refund, we need to receive the return firstIn this case, according to tracking information, buyer did refuse the package, but the shipment is not received by us yetWe understand buyer wants his refund right away and we issued him the refund on
7/6/Thank you.?

Complaint: ***
I am rejecting this response because: I am waiting for confirmation from ***l that I did receive the full refund in my accountit
Regards,
*** ***

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am waiting for confirmation from [redacted]l that I did receive the full refund in my accountit.
Regards,
[redacted]

I am not able to pull up buyer's order in our system by her name and phone #. Can I please have the order # so I can further investigate this case? Thank you.

Order number [redacted] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]