Shore Solutions

I didn't harass or bull!!!over may 14, 2015Why is it , I could get out of my garage but could not get inthis happened several times!My other garage doors come from another conot hisNever in years have I had this problem.I left several voicemail requesting the manager or owner to please come out + ck outTheir service is poor, Mon-Thur onlyNot even a phone call from him.This garage door was very unreliableIt really had a mind all of its own.I went out in person to discuss my problem + he(the only man in office) didn't care to listenHe came very angry at me behind the counterI held my cell in my hand v said, " I'll call the police"- I actually felt fear from himHe is the rudest + nasty man Ive ever met he held the door open + kept saying "LEAVE"I said "you really treat your customers [redacted] "He told reptcall the Sheriff- I did not quickly leave! I had an 11:00AM app on the other side of townit was about 10:40AM so I left-The sheriff said over the phone " an unhappy customer, the man said yesI left.I'm yr old, one mercedes + one cadI don't want to leave them outsideI feel safer when I can get in + out of my garageI've been here years + this was my 3rd new door.It was the cheapest materialPlastic chain track I've ever seen- I had no choice to call another coStockton Overhead doorOld opener + plastic chain n etc is here on my garage floor, should he want it back

I didn't harass or bull!!!over may 14, 2015Why is it , I could get out of my garage but could not get in. this happened several times!My other garage doors come from another co. not his. Never in 52 years have I had this problem.I left several voicemail requesting the manager or owner to please come out + ck out. Their service is poor, Mon-Thur only. Not even a phone call from him.This garage door was very unreliable. It really had a mind all of its own.I went out in person to discuss my problem + he(the only man in office) didn't care to listen. He came very angry at me behind the counter. I held my cell in my hand v said, " I'll call the police"- I actually felt fear from him. He is the rudest + nasty man Ive ever met he held the door open + kept saying "LEAVE"I said "you really treat your customers [redacted]"He told rept. call the Sheriff- I did not quickly leave! I had an 11:00AM app on the other side of town. it was about 10:40AM so I left-The sheriff said over the phone " an unhappy customer, the man said yes. I left.I'm 81 yr old, one mercedes + one cad. I don't want to leave them outside. I feel safer when I can get in + out of my garage. I've been here 53 years + this was my 3rd new door.It was the cheapest material. Plastic chain track I've ever seen- I had no choice to call another co. Stockton Overhead door. Old opener + plastic chain n etc is here on my garage floor, should he want it back.

We dispute everything the customer is saying in her complaint except for the fact that she paid us $ 934.00 to replace her existing garage door and opener. She had a 10 year limited warranty on her motor and 1 year limited warranty on parts, labor, & accessories. On 6/4/15 we replaced her...

existing garage door and opener. On 6/25/15 she contacted us telling us that the door wouldn't go down. Our service technician went out there and found that she had the vacation lock button activated on her wall console and that her safety sensors were out of alignment from her bumping into one of them while she was sweeping the garage. Our warranties are limited because if the problem(s) are caused by the homeowner then we have a right to charge the homeowner our standard service fee. We didn't charge the customer for the call. On 8/4/15 she contacted us stating that her door seemed a little noisy. Our technician stopped by and didn't find anything wrong with the door or opener. As a courtesy to the customer we went ahead and lubricated everything for her. Again, we had every right to charge her but we didn't. She's had subsequent issues with activating the vacation lock and knocking the sensors out of alignment that we were able to assist her over the phone without going out there. The customer has left us several harassing voice mails since we've installed her door and opener. We are considering filing a restraining order against her. We have voice mails saved from her stating that if she ever had any more problems she would contact another door company and that she wanted to part ways with us. After the customer overpaid for a new garage door opener which was her choice to purchase from [redacted], she came to our office to harass us and bully us into giving her money back. We didn't, she became very belligerent and we were forced to call the Sheriff. When she realized we were serious about the Sheriff showing up she drove off as quickly as she could. We filed a report with the Sheriff's Department. The customer's warranty for the garage door opener is now through [redacted]. She will need to contact them if she has any further issues.