We apologize customer doesn't feel the problem was resolved. We have followed the contract, and customer has chosen not to abide to it. Customer should note that we cannot hold her items indefinitely, and that surcharges due to storage fees will begin, as stated from last email. Payment in full must be made before we can release her items, as stated in contract, and someone must be home to receive the call and items, as well as make payment. We cannot leave items at any address without accountability and confirmation.
We tried to deliver items, but the delivery failed due to customer evading our calls and emails, and no one home when we attempted a delivery. Customer was in States biding time, and using us as a free storage to receive the items when she was ready and in Spain. Due to her negligence,...
we are obligated to charge another delivery--and someone must be at the location with an agreement to accept all the items in this shipment (e.g. be responsible and accountable for the items) as well as agree to pay for the second attempt at delivery. We cannot deliver at an address with no confirmation and no payment. Customer must pay the second deliver due to her negligence, and not following through with the contract agreement, she left the country without paperwork to do custom clearing in destination, and we had to pay on her behalf. In this token, we lost the money, but were willing to absorb this negligence. But, we cannot absorb a second delivery charge at this time. We will give the customer a grace period of 10 days from today, and after that, she will have to pay storage fees for her items.
Please note customer made all the arrangements with us to have her items shipped. We coordinated and started the logistics for her when she made the deposit. The day before her pickup when we called to confirm she'd be home for the pick up, she bluntly told our drivers that she found...
someone cheaper and to just cancel the pick up and order. Customer was told beforehand with terms and conditions that she would lose her deposit if she cancelled due to the coordination/logistics that is involved in shipping items, and had already taken effect by her orders. Her son called and threatened to write negative information about our company as a threat if we did not give her back her deposit. Which he did, signing the complaint under his alias, and not his mother via [redacted]. We can offer to roll over the deposit for a further shipment with her. We do wish to keep her as a customer, but she chose to drop us last minute because she decided on another company. We will gladly use her deposit for any future move she may have with us.
Again, customer cancelled last minute because they stated they had shopped around and found someone cheaper last minute. The logistics was in full swing for their move---the deposit kicked it off. We can role over the deposit for another move the customer may have in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I researched about this company I found out they were not affiliated with any of the international logos they show at their website.moreover, they were not part of the US Department of Transportation,s Household GoodsProgram protectyourmove.govI read very bad reviews about them and I was scared to put my things in their hands. Also I told you already that when I tried to call them back, it was a message saying it was a fraudulent number. Therefore it is misleading to suggest that I cancelled last minute because I found someone cheaper. They never gave me a price!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
What this company argues is not true and can be easily challenged in a court of law. First of all, they never wanted to quote us a total price for their services even when we asked several times. They were very quick at demanding a deposit and once they received the money it was difficult to contact them. They never committed to a pick up date. We have several requests that can be proved by email to try to get a response from them. They left two messages in my phone and when I tried to call them back it was a message saying that the number was fraudulent numbers. The number is [redacted]. There were too many red flags and I was scared to trust them all my staff. Their offers of doing business with me in the future, they must to know that I moved back to Spain and it will not be possible. Therefore the claim that we switched to another service provider because it was cheaper is not valid. Also, we have discovered that there have been several complaints about this company in Spain to the consumer protection agency but unfortunately we were not aware of this when we hired them as we thought it was a legitimate business.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
- This is not “just a misunderstanding”. He emailed me 5 times and called me at least twice about a shipping quote after I requested (by phone) for him to stop in August.- There was written acknowledgement from Antonio by email on September [redacted] that he understood I was not interested, but he continued to contact me into December.- Antonio CC’d me on mailing lists to other potential customers (at least 18), sharing my information with parties who are not involved. I asked him to stop CC'ing me and to please remove all of my information from the Cunha International system. There was no written confirmation of that happening by the time of this complaint.- I do not trust that my information is truly being removed. I would like to be certain that it is.- I would suggest looking at public reviews of Antonio E[redacted] at Cunha International to see that I'm not the only one who feels disrespected by him
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize customer doesn't feel the problem was resolved. We have followed the contract, and customer has chosen not to abide to it. Customer should note that we cannot hold her items indefinitely, and that surcharges due to storage fees will begin, as stated from last email. Payment in full must be made before we can release her items, as stated in contract, and someone must be home to receive the call and items, as well as make payment. We cannot leave items at any address without accountability and confirmation.
We tried to deliver items, but the delivery failed due to customer evading our calls and emails, and no one home when we attempted a delivery. Customer was in States biding time, and using us as a free storage to receive the items when she was ready and in Spain. Due to her negligence,...
we are obligated to charge another delivery--and someone must be at the location with an agreement to accept all the items in this shipment (e.g. be responsible and accountable for the items) as well as agree to pay for the second attempt at delivery. We cannot deliver at an address with no confirmation and no payment. Customer must pay the second deliver due to her negligence, and not following through with the contract agreement, she left the country without paperwork to do custom clearing in destination, and we had to pay on her behalf. In this token, we lost the money, but were willing to absorb this negligence. But, we cannot absorb a second delivery charge at this time. We will give the customer a grace period of 10 days from today, and after that, she will have to pay storage fees for her items.
Please note customer made all the arrangements with us to have her items shipped. We coordinated and started the logistics for her when she made the deposit. The day before her pickup when we called to confirm she'd be home for the pick up, she bluntly told our drivers that she found...
someone cheaper and to just cancel the pick up and order. Customer was told beforehand with terms and conditions that she would lose her deposit if she cancelled due to the coordination/logistics that is involved in shipping items, and had already taken effect by her orders. Her son called and threatened to write negative information about our company as a threat if we did not give her back her deposit. Which he did, signing the complaint under his alias, and not his mother via [redacted]. We can offer to roll over the deposit for a further shipment with her. We do wish to keep her as a customer, but she chose to drop us last minute because she decided on another company. We will gladly use her deposit for any future move she may have with us.
Again, customer cancelled last minute because they stated they had shopped around and found someone cheaper last minute. The logistics was in full swing for their move---the deposit kicked it off. We can role over the deposit for another move the customer may have in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I researched about this company I found out they were not affiliated with any of the international logos they show at their website.moreover, they were not part of the US Department of Transportation,s Household GoodsProgram protectyourmove.govI read very bad reviews about them and I was scared to put my things in their hands. Also I told you already that when I tried to call them back, it was a message saying it was a fraudulent number. Therefore it is misleading to suggest that I cancelled last minute because I found someone cheaper. They never gave me a price!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Cunha International Inc. regarding complaint ID [redacted]Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
What this company argues is not true and can be easily challenged in a court of law. First of all, they never wanted to quote us a total price for their services even when we asked several times. They were very quick at demanding a deposit and once they received the money it was difficult to contact them. They never committed to a pick up date. We have several requests that can be proved by email to try to get a response from them. They left two messages in my phone and when I tried to call them back it was a message saying that the number was fraudulent numbers. The number is [redacted]. There were too many red flags and I was scared to trust them all my staff. Their offers of doing business with me in the future, they must to know that I moved back to Spain and it will not be possible. Therefore the claim that we switched to another service provider because it was cheaper is not valid. Also, we have discovered that there have been several complaints about this company in Spain to the consumer protection agency but unfortunately we were not aware of this when we hired them as we thought it was a legitimate business.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
- This is not “just a misunderstanding”. He emailed me 5 times and called me at least twice about a shipping quote after I requested (by phone) for him to stop in August.- There was written acknowledgement from Antonio by email on September [redacted] that he understood I was not interested, but he continued to contact me into December.- Antonio CC’d me on mailing lists to other potential customers (at least 18), sharing my information with parties who are not involved. I asked him to stop CC'ing me and to please remove all of my information from the Cunha International system. There was no written confirmation of that happening by the time of this complaint.- I do not trust that my information is truly being removed. I would like to be certain that it is.- I would suggest looking at public reviews of Antonio E[redacted] at Cunha International to see that I'm not the only one who feels disrespected by him
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]