Short Sale Specialist Of The Palm Beaches

I am in receipt of your October letter that outlines a complaint from [redacted] I have made daily attempts to contact [redacted] and have left numerous messages for her to contact meTo date, I have yet to hear back from her [redacted] is correct in her statement that Dodson completed a bat control service on the property in August 2016, done under the name of [redacted] During our inspector's original assessment, the [redacted] expressed an interest in completing the work as inexpensively as possible and volunteered to complete some of the work themselvesPart of the work the [redacted] were to complete themselves was to create an access opening in the ceiling because the attic would be inaccessible otherwiseAfterwards, the [redacted] chose to not create this access opening, so Dodson created the opening at no additional charge to the [redacted] I was made aware that the [redacted] continued to experience more problems with bats after the service was completed and Dodson employees returned for more corrective serviceI have personally been to the property since then, and before this complaint was filedI did not find any evidence of a continuing bat problemI have been under the impression that the [redacted] continue to live in the home every dayMy purpose in trying to contact [redacted] was to make arrangements to see the pictures and videos she mentions in her complaintI am willing to consider the partial refund she requested when I am able to see the evidence that they continued to have bats after our follservicePlease ask her to call me to make arrangements to show me the pictures and videoSincerely, [redacted]