Short Stays NYC

Review: I entered an agreement with Sparkle World LLC AKA ShortStayNYC for a four night rentof a property at [redacted], NY, NY. Upon check in, I was informed that I could not stay in this property but instead was given a 4th floor property at [redacted]-- for ONE NIGHT -- and then would have to relocate to [redacted]. In choosing the properties I requested, I specifically did NOT want below [redacted]t. This property was not NOT in an area where anyone in our group -- including children-- felt safe. On arrival, there was no help from the company driver that was provided because of the 15 block relocation did not assist in any way. He dropped off ONE female and NINE bags on a scary block of NYC and drove away, knowing there were four floors to climb.There was no wireless provided as per the agreement and the shower handle came off in my hand and a large sign said not to put toilet paper in the toilet but in the trash can instead! Not encouraging!The next day, we spent an hour waiting on a driver -- promised at 12:30 who showed up at 1:30 instead; He took us to the new location and did take our bags up; HOWEVER -- the keys he provided did not work when we returned at 4pm. We did not gain access to the property for another FOUR HOURS. At that time, we got into the apartment and there was NO AC, NO remote for the TV, NO wi-fi and NO DOORNOB!!! Our bags were there but since we could not gain access, we were not able to go to the Broadway show we had spent $100 per ticket for because we were not allowed to attend in the attire we had available.Desired Settlement: Based on the missed Broadway show alone as well as the many of things we did not get to do during our four day visit because we were waiting on the company and moving luggage, I request a MINIMUM of two nights refund of $500 each or $1000. I am prepared to contact the New York Department of Housing Investigation unit as well as engage an attorney to seek reimbursement.

Business

Response:

We have resolved all open issues with the above customer, and have come to an agreement of a $750 reimbursement for their troubles We hope this will suffice to close the current case open with your agency and keep us in good standing. Please view the attached e-mail thread with the customer as evidence for the above statement.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Assuming I receive the refund promised to me in a timely fashion, I will consider the matter resolved.

Sincerely,

Review: I reserved a studio apartment for me and a friend for our visit to NYC. The agent whom I dealt with, could not rent the studio apartment we had originally reserved. He said that he could rent me another for the same price. He sent me the web address for this apartment. I reserved this apartment as it said that it sleeps 4 people. However, upon arriving at the apartment, there was only one bed and the couch did not pull out. As I was traveling with a senior citizen, I gave her the bed and I slept on the tiny couch - 4 feet in length, I am 5'6 and again, this was not a pull out couch. I called the office and the receptionist said that she would leave a message for the agent. When I did not hear back, I texted him on his cell phone. Still not hearing anything, I emailed him. Nothing.I would like this agent to acknowledge my complaint and give thought about how to compensate me for mis-advertising. On the website, it still says that the apartment sleeps 4.Desired Settlement: I would like to have a portion of the rent returned.

Consumer

Response:

At this time, I have not been contacted by Casanova condos regarding complaint ID [redacted].

Sincerely,

Review: From [redacted] to [redacted] of July 2013 We did a vaction rental for a "Luxury Apartment in Upper West Side 8235" The price for 8 nights was MXP 82,812.87/ USD 6,800.00. The apartment was booked via [redacted], but the administration or owner is “Casanova” Condos. Casanova Condors has its office in [redacted]. Unfortunately the apartment we rented, did not offered the services and same quality promised in the description. It was not clean at all, the bathrooms have fungus (black spots) there was not enough clean bed blankets. It was necessary to wash the dirty ones we found in a closed. Air conditioning was not working. Internet did not function. Bathrooms knobs could not be looked. Dishes and pans were not enough for 10 people. We spent money buying cleaning chemicals and also spend several hours cleaning as much as possible. Several times we contact and visited the offices asking to clean and repair air conditioning. A cleaning lady was sent and a man went to repair the air conditioning, but the lady did not have the proper equipment to clean and the filters of the air conditioning were change, but still it was not working properly. The temperature at the apartment was too hot. We did not sleep at all. As the second day was almost gone and nothing was done, we decided to go to the offices from Casanova Condors. They treated us badly insulting us and changing everything we said or asked for.Desired Settlement: We lost at least 2 days from our holidays and the time we spent in the apartment, was not a pleasure. Due to these issues, we ask for a 100% refund of the price we pay for the apartment. 82,812.87 MXP or its equivalent of USD 6,800.00 to the credit card. As we tried to solve the problem at the time and it did not work out, now we contact this agency for help

Business

Response:

When the client arrived the apartment, we addressed the issues the day of their arrival immediately. The cleaners were still in the apartment cleaning when the clients arrived, which is why they initially became unhappy. They asked us to provide them with cleaning supplies, which we did, so they could clean themselves because they did not like the job our cleaners were doing. They then demanded to be reimbursed $1000 for their stay, but we then agreed upon $400 for their initial inconvenience. The reason why we declined to refund them the $400 was because they broke one of our Queen sized bed frames beyond repair and damaged 3 more of the beds which were repaired by our maintenance workers . The beds were found on the floor while the frames rested against the wall. Please view the attached pictures . When they came demanding their refund, we told them no because they broke the beds which is why they escalated the matter to you. If you need any further information, we will gladly provide it.

Consumer

Response:

At this time, I have not been contacted by Casa Nova Condo regarding complaint ID [redacted].

Sincerely,

Review: During the stay at the apartment over a five week period we had nothing but bad company professional skills, apartment issues such as bed bugs, broken toilet, leaking tap, no help, communication barriers from the company no cable or internet which we paid for. Nothing was done unless hassled over multiple days. Horrible attitude from staff, no sympathy.This is not an in detail description as that would take too long to type. I would get passed on from person to person then nothing would be done. No one was ever contactable. No call backs or reply to emails would be done and the customer care and service was completely disgusting. The whole 5 week vacation was ruined, during Jewish holidays I had to stay home and wait for the company who sometimes didn't even show up or make calls. I had to cancel multiple trips out of state in order to sort out the apartment which was not my duty.Desired Settlement: A complete refund is wanted.