Short Term Loans, LLC - Oswego/Montgomery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below While their response certainly collaborates my initial complaint it is hardly a resolutionAnd I must say no offer to fix anything further was madeI was told I would need to take the vehicle to a transmission specialist to have anything further doneSo that's not trueAnd with everything that I complained about and everything that they collaborated that I complained about I feel justified that some sort of reimbursement is due to meYes I approved the repairswith the conversation and thought/trust that my car would be repairedand it never wasit never stopped leaking for even one dayIt was to big of a job for them, they did not fully inspect the job before they quoted a price nor began repairsif they couldn't handle the job then they shouldn't have taken from me with the promise to stop the leaksI had never had any transmission leaks until this shop began working on my carOnly oilThey caused my transmission to leak, apparently in multiple areas and now I am out all that money and my car is in worse shapeThat is not good business Regards, [redacted]

On 10/21/17, Customer [redacted] entered our facility with her Buick Regal in regards to an engine oil leak after having some seals replaced at another facilityThe vehicle was inspected, and it was evident the intake and valve cover gaskets had been replaced on the top side of the motorThe oil was present leaking from both the timing cover and oil pan gasketAfter cleaning off oil spills it was apparent the transmission pan gasket was also leaking through a courtesy inspectionThe technician also noted there was a faulty engine mount on the front rightAdditional items included in the estimate were transmission filter with gasket, and water pump with timing cover gasketThe recommended repairs were discounted and quoted at $to do everything at onceThe customer approved repairs, and work was completed with day parts/labor warranty On 11/24/2017, customer returned to our facility stating transmission fluid was leakingUpon reinspection of the vehicle the transmission dipstick tube was leaking from about halfway up the tubeThere was evidence of rust, and a hole in the dipstick tube at the mounting bracketCustomer was quoted $to replace the dipstick tube, and advised the tube was a special order part as it was discontinued through the dealership, but one was still available at an out of state dealershipCustomer approved replacement, parts were ordered, and replaced when parts arrived On 12/8/17, customer returned to our facility stating there was transmission fluid leaking againUpon inspection of the vehicle there was transmission fluid present at the pan gasketCustomer was advised gasket would be replaced under warranty, but due to age and condition of the transmission pan, the technician did recommend replacement in the case of warpingCustomer was quoted $to replace the Transmission Pan, as the gasket and labor were both covered under the customers warrantyCustomer approved repair, and work was completedOn 12/30/2017, customer returned again to our facility stating transmission fluid was leaking againUpon inspection of vehicle both of the transmission cooler hoses were leaking, and the connectors where they went into the radiator were corroded and leaking as wellTransmission Housing was starting to leak, so customer was advised to seek a transmission shop regarding a possible transmission resealThe customer was quoted the transmission cooler lines and radiator replacement, but declined

On 7/we replaced Brake lines and Fuel lines that were leakingThe fuel line repair required the fuel tank to be removed and reinstalledNot all the brake lines were repaired just sections of line and sections of fuel lines due to extreme rustAttached are the inspection report and the
estimate of repair, you can click the blue hyperlink to see the photos that were taken at the time of inspection

On 10/21/17, Customer [redacted] entered our facility with her 1995 Buick Regal in regards to an engine oil leak after having some seals replaced at another facility. The vehicle was inspected, and it was evident the intake and valve cover gaskets had been replaced on the top side of the...

motor. The oil was present leaking from both the timing cover and oil pan gasket. After cleaning off oil spills it was apparent the transmission pan gasket was also leaking through a courtesy inspection. The technician also noted there was a faulty engine mount on the front right. Additional items included in the estimate were transmission filter with gasket, and water pump with timing cover gasket. The recommended repairs were discounted and quoted at $1500 to do everything at once. The customer approved repairs, and work was completed with 90 day parts/labor warranty.  On 11/24/2017, customer returned to our facility stating transmission fluid was leaking. Upon reinspection of the vehicle the transmission dipstick tube was leaking from about halfway up the tube. There was evidence of rust, and a hole in the dipstick tube at the mounting bracket. Customer was quoted $150 to replace the dipstick tube, and advised the tube was a special order part as it was discontinued through the dealership, but one was still available at an out of state dealership. Customer approved replacement, parts were ordered, and replaced when parts arrived.  On 12/8/17, customer returned to our facility stating there was transmission fluid leaking again. Upon inspection of the vehicle there was transmission fluid present at the pan gasket. Customer was advised gasket would be replaced under warranty, but due to age and condition of the transmission pan, the technician did recommend replacement in the case of warping. Customer was quoted $106.99 to replace the Transmission Pan, as the gasket and labor were both covered under the customers warranty. Customer approved repair, and work was completed. On 12/30/2017, customer returned again to our facility stating transmission fluid was leaking again. Upon inspection of vehicle both of the transmission cooler hoses were leaking, and the connectors where they went into the radiator were corroded and leaking as well. Transmission Housing was starting to leak, so customer was advised to seek a transmission shop regarding a possible transmission reseal. The customer was quoted the transmission cooler lines and radiator replacement, but declined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While their response certainly collaborates my initial complaint it is hardly a resolution. And I must say no offer to fix anything further was made. I was told I would need to take the vehicle to a transmission specialist to have anything further done. So that's not true. And with everything that I complained about and everything that they collaborated that I complained about I feel justified that some sort of reimbursement is due to me. Yes I approved the repairs.. with the conversation and thought/trust that my car would be repaired.. and it never was.. it never stopped leaking for even one day. It was to big of a job for them, they did not fully inspect the job before they quoted a price nor began repairs.. if they couldn't handle the job then they shouldn't have taken 1756.99 from me with the promise to stop the leaks. I had never had any transmission leaks until this shop began working on my car. Only oil. They caused my transmission to leak, apparently in multiple areas and now I am out all that money and my car is in worse shape. That is not good business.
Regards,
[redacted]