Shortline Eurocars, Inc.

Hi [redacted], I am responding to a record you have filed with the Revdex.com.  The first thing I want to say is that I am very sorry for the troubles that this has created.  We are in the business to sell cars and once we set that process in motion to see if we can obtain credit approval...

there are factors that are beyond our control.  We consult with lenders about your credit and your ability to buy a car.  This sometimes creates a situation where lenders "talk" to each other (14 "hits") to see if someone can take care of a customer.  This can branch out to multiple lenders.  We have been successful in using this process to obtain financing for customers and help them to drive away in a vehicle.  We do it with a sense of optimism because we want to take care of you the customer.  I truly feel bad that this was not the case for you and once again I extend my deepest apologies.In my twenty years of experience I  will admit this happens on a rare occasion.  I have tried to rectify this with the credit bureaus before through letters, phone calls, and determined follow up.  Every situation has brought me no satisfaction.  I can attempt once again to follow through with your wishes but I am resolved to the same result I have experienced over the course of my career.  I strive to always take care of the customer and if I had been involved from the beginning we may have had a better result.  I may be the best sales manager you may want to deal with, being very familiar with your situation I may be in the best position to help if you are still in the market for a vehicle.  The choice is yours.  Being a General Manager of a dealership has many challenges and the effort you have made on your end to voice your displeasure has caught my full attention.  I hope I have an opportunity to take care of this.  So sorry once again and thank you for listening.  Call me at [redacted] and ask for [redacted] at the Mitsubishi store.