Shortline Suzuki Hyundai Subaru

Complaint: [redacted] I am rejecting this response because: The dealer's 27esponse is a flat-out lie The dealership did NOT honor the discount I had to keep haggling him down, and while he did lower the price it was not as low as I was originally quoted Keep in mind that during this entire process the dealership was not keeping in contact with me Communication was entirely one-sided...I called them times, they called me twice The original certificate was good until 22May Just an FYI...I purchased a Nissan Altima on 27May, and [redacted] honored the $10k discount they quoted to me by phone, they didn't even need it in writing In addition, they sold me the car with an interest rate which was half the rate I was previously paying Shortline Hyundai had a similar offer IN WRITING that they refused to honor, and had they really been interested in working with me, they would have made and HONEST and SINCERE effort to sell me their car at an equally good price and interest rate It was not that Shortline Hyundai couldn't do their job, they made the decision not to do their job, and as a result they have permanently lost a customer I will buy an RTD bus pass before I ever set foot on any of their dealerships again Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Considering the headaches and frustrations I went through, I had hoped/expected financial compensation for the headaches/frustration/disrespect shown to me by Shortline Hyundai I doubt they will do the right thing, considering they haven't done the right thing so far in resolving this matter, but I still hope and expect to be compensated to make at least some attempt to correct their mistakes Sincerely, [redacted] ***

Our sincerest apologies to [redacted] *** We are sorry we were unable to finalize a transaction for a new vehicleOur communication was definitely lacking and it should not be that difficult to get the necessary information Again, our apologies for his difficult experience and wish him the best of luck in the future

Spoke with *** to resolve his concern, we have agreed to reimburse him the cost of the oil switch for a total of $

*** contacted our dealership on Tuesday regarding a particular model of ***, the *** *** edition. This is a very limited stock model that *** has discontinued for the model year. As a result, there are very limited numbers remaining in our marketOne of our before
mentioned salespersons contacted her on the same day of her enquiryHe replied exactly the same day stating in a text “I have multiple vehicles in black and our version of brown left on the lot.” He scheduled an appointment for Saturday at 10:am. There were no more communications between them with the exception of a confirmation of the appointment on Friday via text and emailNo where did the salesperson imply that we had “many” in stock. The salesperson did not in any way lie about our inventory*** states that when she arrived we had none in stockThat in fact is not true. We had of the exact car she was looking for in Red, Orange and SilverThe black car she was interested in, did indeed sell the night before by a different sales person. Her salesperson was unaware of that transaction as he was not the one who sold car or was even in the storeThat vehicle was sold at 8PM the prior evening. Her salesperson upon finding out this information Saturday morning around 9:30AM started looking for an alternative vehicle that he could show her. He did not call her as she was expected in minutes at the store. This is standard practice in the car industry. Upon her arrival the salesperson apologized that the particular car she was here to see was sold the prior evening. The salesperson did indeed show her a very similar powered car but with different options, more than she was originally interested in. He also showed her the before mentioned ***’s we had in stock. How can we show her these cars that we have in stock when she states we had none in stock? She then states that we showed them to her. She agreed to a possible sale of the alternative vehicle (which was more expensive) if an agreed pricing structure could be met. While putting different scenarios together the before mentioned sales manager discussed with her that she should finance the car with *** *** *** ***)The reason for this is that she would benefit form an additional $off the price of the vehicle for financing from ***. She could then pay the car off after her first statement but still benefit from the $rebate she was given to financeWhile working these scenarios the manager worked a particular one with a $5k down payment. Upon agreeing to an agreed total price between both her and the manager her information was sent to finance to finalize the official deal. Upon signing all the documents it was noticed by *** that her agreed upon deal was still showing the $5k down, that she had not agreed uponThe finance manager brought in the sales manger to see what the issue was. It was determined that he had left the $5k down payment in the deal. To make it clear, she had not agreed to put any money downThe manger explained that he had left it there in errorHe apologized profusely about the error. It was a mistake, nothing more, nothing intentional. It is impossible to charge a customer a different price than they agreed upon as everything is in writing. Even if the customer had agreed with the down payment, when the time came to pay it, it would have been obvious that something was wrong and would have been corrected immediately. If we had made a mistake on the price of the vehicle we would of that point done everything to try and honor the mistake if possibleIt is not our intention or practice to send a customer into finance without having the exact figures known to both partiesIn fact to do so is very misleading and unethicalThat is not how we perform our business here. Car dealerships have to adhere to strict guidelines from the State of Colorado. Unfortunately the car business is not an easy business. We take very serious when a customer charges us with deceptive practices. To accuse a sales manager of purposely trying to “scam” a customer out of $5k is a serious accusationTo accuse a sales person of deliberately lying to a customer is a serious accusationHow can any customer “know for a fact” that a sales manager or any employee for that matter is trying to scam them out of $5k! There are deceptive practices out thereWe choose not to engage in those and are as straight as possible with every customer. There will always be miscommunications when people and monies are involved unfortunately. We know this and do our best to make it as pleasant and transparent as possibleAfter hearing about the entire ordeal I personally called *** to see how I could helpI personally was not involved with any of the proceedings. She did call me back and we spoke for over minutesI listened to everything she said very intently and offered ideas and solutions for the events that had transpiredI offered my deepest apologies and even offered her a better price on the vehicle in which she was looking atThis particular sales person is new to this business as stated earlier but he did nothing out of the ordinary of any veteran sales personI told her in my conversation that I would definitely use this as a “coaching” moment with him, not a learning experience on her partI would agree that in the end, her time was wasted, but it is truly unfair to think that the employees who were involved in the process didn’t also waste their time. After a huge misunderstanding a car was not sold, and she didn’t buy a carNot only that, *** is basically saying that we are purposely lying to her about inventory, adding extra monies into the price of a car, accusing a sales manager of intently misleading and lying to her. It is not our practice to ever mislead anyone or waste anyone’s time, especially in a commission based atmosphere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.All was resolved a month ago
Sincerely,
*** ***

We responded to the pricing error that originated on *** price quote by honoring the discountWe went ahead and spent several hours with this client, he came in to our store on several occasionsWe test drove the client in the vehicle requested We proceeded to collect credit
information from the clientUnfortunately, we were unable to secure financing (LEASING) on behalf of the clientWhen we informed the client we were unable to secure a loan on his behalf, he began to bring up the price dispute againIt was not the price, he was unable to secure a lease due to credit issues

Initial Business Response /* (1000, 6, 2015/08/11) */
My apologies for the miscommunicationWe will issue a reimbursement check for the total amount of $
*** ***
Service & Collision Center Director
Initial Consumer Rebuttal /* (2000, 8, 2015/08/15) */
(The consumer
indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because:  The dealer's 27esponse is a flat-out lie.  The dealership did NOT honor the discount.  I had to keep haggling him down, and while he did lower the price it was not as low as I was originally quoted.  Keep in mind that during this entire process the dealership was not keeping in contact with me.  Communication was entirely one-sided...I called them 14 times, they called me twice.  The original certificate was good until 22May16.  Just an FYI...I purchased a Nissan Altima on 27May, and [redacted] honored the $10k discount they quoted to me by phone, they didn't even need it in writing.  In addition, they sold me the car with an interest rate which was half the rate I was previously paying.  Shortline Hyundai had a similar offer IN WRITING that they refused to honor, and had they really been interested in working with me, they would have made and HONEST and SINCERE effort to sell me their car at an equally good price and interest rate.  It was not that Shortline Hyundai couldn't do their job, they made the decision not to do their job, and as a result they have permanently lost a customer.  I will buy an RTD bus pass before I ever set foot on any of their dealerships again.
Sincerely,
[redacted]

We have already responded to this client, reviewed the deal in detail, in person with our client. We have resolved any misunderstandinsg with the our client. At this time we have resolved any outstanding issues, and the client is satisfied.

Complaint: [redacted]
I am rejecting this response because it contains information I am disputing. Their recollection of events is not truthful and I can prove it with solid evidence.  I have attached my responses to false statements made by Shortline Hyundai.  
Sincerely,
[redacted]

Our sincerest apologies to [redacted].  We are sorry we were unable to finalize a transaction for a new vehicle. Our communication was definitely lacking and it should not be that difficult to get the necessary information.  Again, our apologies for his difficult experience and wish him the best of luck in the future.

Complaint: [redacted]
I am rejecting this response because:  Considering the headaches and frustrations I went through, I had hoped/expected financial compensation for the headaches/frustration/disrespect shown to me by Shortline Hyundai.  I doubt they will do the right thing, considering they haven't done the right thing so far in resolving this matter, but I still hope and expect to be compensated to make at least some attempt to correct their mistakes.
Sincerely,
[redacted]