Short's Marine, Inc.

We took our boat out of Massey's Landing for the first time this year. The engine was not running properly so we had to be towed in. Short's Marine was right down the road so we dropped the boat there for repair. It took 3 weeks before they even looked at it. When we called we were repeatedly kept on hold for 30 minutes at a time. Finally they called and said the boat was fixed (4 weeks later). They replaced the fuel filter and a few of the fuel lines. We paid our $383 invoice (including the river test) and took the boat immediately to Massey's Landing for a day of crabbing. When we opened the engine up it stalled and the check engine light came on. We managed to get back to the dock. Short's Marine didn't fix it! We took it to another mechanic where it was diagnosed as having water in the gas and in the engine. Short's Marine never checked the fuel even though we asked them to more then once. I received a survey card in the mail from Short's and filled it in with the problems we had and what we were charged. We have never heard from them regarding our dissatisfaction. They never made an attempt to make it right. . Short's Marine is sorely lacking in customer service. I will never use this business again.

They ruined our family boat by not shrink wrapping it while it was in long term storage when they lied and said they did. Boat sat out in the elements for 4 years while someone stole items out of it. Company is as shady as it comes. Everyone we dealt with is extremely rude and very incompetent. Never returns phone calls or letters.

This is the second season in a row Shorts has put us off on our boat repairs. They have had our boat for over a month now after having to remove it because of a leaking pontoon. We also feel the leak was caused from them having it all last season on blocks for engine repairs. We never were able to enjoy our boat last season. We call every week to get no satisfying answer just they'll get to it when they can. Our boat was put in early enough to be repaired and put back in on time for this season. We just feel like they are putting it off so we will purchase a new boat from them. We just want our boat repaired and back. We are loyal customers and rely on this company for our boat needs.