Shotokan Karate Do Shobukan Dojo

Complaint: [redacted] I am rejecting this response because: I do not need a refund This was taken care of in person As stated before, I just want to ensure that I am not billed in the future I sent Mr [redacted] an email three days prior to the billing date stating that my card had expired, that I was moving due to military orders that I would provide in person when I made my final payment I followed up on the things in the email My card was still charged, which is odd since it was expired I sent Mr [redacted] an email prior to the sending the text I only sent the text because he did not respond to the email I will provide copies of both emails Mr [redacted] can keep the charged $in accordance with his unwritten day notification policy I just want written confirmation that I will not continued to be chargedThanks Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I do not need a refund.  This was taken care of in person.  As stated before, I just want to ensure that I am not billed in the future.  I sent Mr. [redacted] an email three days prior to the billing date stating that my card had expired, that I was moving due to military orders that I would provide in person when I made my final payment.  I followed up on the things in the email.  My card was still charged, which is odd since it was expired.  I sent Mr. [redacted] an email prior to the sending the text.  I only sent the text because he did not respond to the email.  I will provide copies of both emails.  Mr. [redacted] can keep the charged $55 in accordance with his unwritten 30 day notification policy.  I just want written confirmation that I will not continued to be charged. Thanks. 
Regards,
[redacted]

The monies was returned as requested.  I will present proof of the returns.  The customer signed an agreement to pay for services.  it states that a written request must be presented in order to stop services within 30 days.  A phone call or a person to person visit is not a...

valid form of request per agreement.  The refund was issued via electronic process by zeamster solutions.  I have proof of the transactions cancellation and request of refund to the customer.What else I can do?Thanks for your email, please contact me if more information is needed.Yours truly,[redacted]owner[redacted]

To whom it may concern:
Clearly this customer has the intention to create a bad mark on my record.  I have been in business since 2004 in the same location and I have treated every one with the best customer service and professionalism.
It is...

a fact as the customer states that her account was charged after she made a payment.  The reason for that is because she stated that her card had expired.  When she came and paid, my clerk did not make the effort to update her card information because as she stated "the card had expired".  There is no way in my powers that I can charge a card with an expiration date. The reason is simple, I work with a third party billing that is incharge of taking payments from customers, they are the one that can do it not me as a person.  Reviewing what has happened I do not believe her card had expired or was about to expired.  There is no way the company can charge her card.
I received a text message and not a conversation message as she states in her complaint.  I have copy of the text message. Here is her text message to me on 5/7/14
"Even though I emailed you that I was paying cash, which I did on Monday, you still managed to charge my expired card (expired April 30, 2014).  I have paid twice for May. I will give you the opportunity to rectify this mistake before reporting this to my bank as a fradulent charge.  Mrs.  [redacted]. ([redacted]'s mother)"
  
Here is my response to her text the same day...
"Rest assured that this was a mistake on our part not an intent to take your money.   When you paid did you see me for the payment?  The Transaction To Collect It Is Not Generated In My office.  What was supposed to happen was for the information to be updated with the 3rd party that does the collection.  If the new card is not given to company for  change  on time, that company automatically tries to run the charge again.  That has happened to me personally and recently with my new card. This can be resolved with a phone call to them... I will call them and explained to them the siruation but I can not update the information because I don't have your card information. I wish you do not consider this mistake an act of fraud on the  part the company or me."
As you can see I tried to as polite as possible with the customer.  I explained it was a mistake, I said I had no problem in returning her money.
The day she came to my office, She was the one that acted in a rude manner.  I tried to talk to her and explain that it was an error not our intent but she refused to listen.  I explained that she needed to bring a written letter per the agreement she signed but she refused to listed.  These are conditions imposed to me by the third party billiing company not me. I did wanted to talk to her husband because of her behavior in my office... she was simply talking out loud infront of other customers.
In regards of changing the schedule of classes.  All we did was giver more days when she could come to classes.  This was to her benefit.  I changed the class scheduled not because of her but for the benefit of new and current customers.  My prices change double because of this change and I never charged her more for that benefit of attending more days or having the flexibility to come as needed.  All these changes to my schedule were made based on an analysis made by a counsultant I hired to improve the clases and provide the best result in learning to the age group of 3,4,5 and 6 year olds.
As a mediator I leave this matter in your hands and hope you can see clearly all the facts.  On a final note I would be glad to provide you a copy of an agreement where you can see it calls for the customer that wishes to terminate, they must present a 30 letter of cancelation plus a copy of their orders when available.  Neither one was made available to me.  I was able to see a copy of the orders the final day when she came to my office to dispute the charges.  A customer must submit a written letter to the office as stated clearly on the agreement.
It is my only goal to serve my customers the best of my ability.  I work with children and at an early age I have the opportunity to see their behavior and abilities improve.  I preach discipline, integrity, and many other values to my students.  It is against my character to try to cheat someone of their money or to try to smear the reputation of a citizen.
I will contact the Billing company and tell them to return the money they took of her credit card.  This I will do because it is obvious to me that this customer will go to extremes to damage my reputation as a small business owner in my community and to make the record clear that I did everything in my powers to assist her in understanding that she was clearly wrong and did not follow the steps necessary per the agreement.
Thank you very much
[redacted]
School Owner