Shout Green LLC

Initial Business Response / [redacted] (1000, 5, 2017/06/23) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com [redacted] had cancelled our company's services on June At the time of cancelling she was told it takes 7-BUSINESS DAYS for her refundThat is our policy and she was made aware of that on June 13th of that policy Her credit card was refunded on 6/23/in the amount of [redacted] She called our office on June at 3:21pm and June 23rd at 8:14am! Our office hours are Mon-Fri 9am-3pm cst which are stated on the voicemail recordingSo as soon as we got into the office June 23rd and checked [redacted] 's messages we returned her call She has been mailed a copy of the receipt of the refund and has been notified several times today with the process June 23rd Shout Green has followed all procedures in a timely manner Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a Refund Approved notice from Shout Green in the mail on 6/26/that stated the refund was made on 6/23/I was originally informed that the cancellation transaction was made on 6/13/and I would need to wait 7-days before it would show on my credit cardIt was not refunded until 6/27/on my credit cardI left a message on 6/22/and a message on 6/23/I finally received a call back at 10:a.mon 6/23/when the office personnel now stated that my refund would take 7-business daysThis entire problem is due to poor communication regarding both installation no shows, delayed response to my messages, and unclear information about refunding my deposit in a timely manner Final Consumer Response / [redacted] (2000, 9, 2017/06/28) */

Initial Business Response /* (1000, 5, 2017/12/04) */
Mr*** called our office last week on Thursday 11/30/He was calling to order his Better Air refillAshly explained to him we could take care of that she just needed to collect payment of $for the refillMr*** then became very
rude to Ashly and ended up hanging up on her when all she was doing was her jobEvery single customer who purchases a Better Air System pays the exact same for the refills which is $every six monthsOur energy specialist explains that to everyone of our customersWe haven't came across this complaint beforeBut because we strive for 100% customer satisfaction we offered ONE FREE YEAR OF REFILLS to Mr*** and he still hasn't agreedI just spoke to him again this morning and he is not agreeing to the FREE Year of refillsWe think that is completely fair for a misunderstanding between Customer & energy specialistAll of our customers pay the same price for refills every months
Initial Consumer Rebuttal /* (3000, 7, 2017/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Someone from Shout Green did contact me by telephone and started talking about the high expense of probioticsShe even started telling me how expensive the probiotics were that she gave her childrenI explained to her my problem was no one had ever told us the expense to maintain the Better Air systemShe said it would just be my word against their employees whether we were toldShe did offer to give us year free refillsI asked her to please speak to these two employees and then contact me again
I later received a call on my cell phone from a Cory and explained to him I was just leaving my residence (driving) and asked him to call later on my home phoneHe had the wrong number for our home phone and I gave him the correct number
Final Business Response /* (4000, 9, 2017/12/05) */
We have legal documents signed by this customer stating our day cancelation periodAfter the day cancelation period we no longer refund or return itemsThere is nothing wrong with the product the customer is choosing to not purchase the refillsThat is there decisionWe have again offered year of free refills for their machineHowever as I stated on the phone with Mr*** we are not refunding his machine that he is refusing to buy the refills forI personally spoke with him he said because he's on a fixed income he can not afford the refills every monthsAgain that would of been a decision to make at the point of purchase which was over months ago
We have been more then poliate with Mr*** and offered him a while year free of refills which he is refusingWe also had our energy specialist call him yesterday and Mr *** told him not to call the number which Mr *** had left and told our energy specialist he would call him back and never did
Mr*** is not being very nice or cooperative with this situationShout Green has did nothing wrong Mr *** and have followed all of our office procedures

Initial Business Response /* (1000, 5, 2017/12/04) */
Mr*** called our office last week on Thursday 11/30/He was calling to order his Better Air refillAshly explained to him we could take care of that she just needed to collect payment of $for the refillMr*** then became very
rude to Ashly and ended up hanging up on her when all she was doing was her jobEvery single customer who purchases a Better Air System pays the exact same for the refills which is $every six monthsOur energy specialist explains that to everyone of our customersWe haven't came across this complaint beforeBut because we strive for 100% customer satisfaction we offered ONE FREE YEAR OF REFILLS to Mr*** and he still hasn't agreedI just spoke to him again this morning and he is not agreeing to the FREE Year of refillsWe think that is completely fair for a misunderstanding between Customer & energy specialistAll of our customers pay the same price for refills every months
Initial Consumer Rebuttal /* (3000, 7, 2017/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Someone from Shout Green did contact me by telephone and started talking about the high expense of probioticsShe even started telling me how expensive the probiotics were that she gave her childrenI explained to her my problem was no one had ever told us the expense to maintain the Better Air systemShe said it would just be my word against their employees whether we were toldShe did offer to give us year free refillsI asked her to please speak to these two employees and then contact me again
I later received a call on my cell phone from a Cory and explained to him I was just leaving my residence (driving) and asked him to call later on my home phoneHe had the wrong number for our home phone and I gave him the correct number
Final Business Response /* (4000, 9, 2017/12/05) */
We have legal documents signed by this customer stating our day cancelation periodAfter the day cancelation period we no longer refund or return itemsThere is nothing wrong with the product the customer is choosing to not purchase the refillsThat is there decisionWe have again offered year of free refills for their machineHowever as I stated on the phone with Mr*** we are not refunding his machine that he is refusing to buy the refills forI personally spoke with him he said because he's on a fixed income he can not afford the refills every monthsAgain that would of been a decision to make at the point of purchase which was over months ago
We have been more then poliate with Mr*** and offered him a while year free of refills which he is refusingWe also had our energy specialist call him yesterday and Mr *** told him not to call the number which Mr *** had left and told our energy specialist he would call him back and never did
Mr*** is not being very nice or cooperative with this situationShout Green has did nothing wrong Mr *** and have followed all of our office procedures

Initial Business Response /* (1000, 5, 2017/06/23) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
*** had cancelled our company's services on June At the time of cancelling she was told it takes 7-BUSINESS DAYS for her
refundThat is our policy and she was made aware of that on June 13th of that policy
Her credit card was refunded on 6/23/in the amount of ***
She called our office on June at 3:21pm and June 23rd at 8:14am! Our office hours are Mon-Fri 9am-3pm cst which are stated on the voicemail recordingSo as soon as we got into the office June 23rd and checked ***'s messages we returned her call
She has been mailed a copy of the receipt of the refund and has been notified several times today with the process June 23rd
Shout Green has followed all procedures in a timely manner
Initial Consumer Rebuttal /* (3000, 8, 2017/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a Refund Approved notice from Shout Green in the mail on 6/26/that stated the refund was made on 6/23/I was originally informed that the cancellation transaction was made on 6/13/and I would need to wait 7-days before it would show on my credit card It was not refunded until 6/27/on my credit card I left a message on 6/22/and a message on 6/23/ I finally received a call back at 10:a.mon 6/23/when the office personnel now stated that my refund would take 7-business days This entire problem is due to poor communication regarding both installation no shows, delayed response to my messages, and unclear information about refunding my deposit in a timely manner
Final Consumer Response /* (2000, 9, 2017/06/28) */

Initial Business Response /* (1000, 5, 2017/06/23) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
[redacted] had cancelled our company's services on June 13 2017. At the time of cancelling she was told it takes 7-14 BUSINESS DAYS for her...

refund. That is our policy and she was made aware of that on June 13th of that policy.
Her credit card was refunded on 6/23/17 in the amount of [redacted]
She called our office on June 22 at 3:21pm and June 23rd at 8:14am! Our office hours are Mon-Fri 9am-3pm cst which are stated on the voicemail recording. So as soon as we got into the office June 23rd and checked [redacted]'s messages we returned her call.
She has been mailed a copy of the receipt of the refund and has been notified several times today with the process June 23rd 2017.
Shout Green has followed all procedures in a timely manner.
Initial Consumer Rebuttal /* (3000, 8, 2017/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a Refund Approved notice from Shout Green in the mail on 6/26/17 that stated the refund was made on 6/23/17. I was originally informed that the cancellation transaction was made on 6/13/17 and I would need to wait 7-10 days before it would show on my credit card. It was not refunded until 6/27/17 on my credit card. I left a message on 6/22/17 and a message on 6/23/17. I finally received a call back at 10:50 a.m. on 6/23/17 when the office personnel now stated that my refund would take 7-14 business days. This entire problem is due to poor communication regarding both installation no shows, delayed response to my messages, and unclear information about refunding my deposit in a timely manner.
Final Consumer Response /* (2000, 9, 2017/06/28) */