Show Appeal Realty

While we make every effort to handle tenant requests ASAP we cannot control the *** *** *** ***This tenant claims to have mailed a check for April rent, which we to date have yet to receiveThe lease is very clear about late rental payments and we are required by law to treat each
tenant the same (*** ***)We cannot waive late fees or make exceptions for just one tenant regardless of payment historyThe tenant likely failed to read the portion of the lease explaining how late payments are handledWe do have a steep late fee; the tenant agreed to this fee not only once but has signed a lease renewal with the same exact clause in itThe tenant requested to make an appointment for every 1st day of each month for the remainder of her leaseI did explain to the tenant that I was currently out of the office and it seemed unreasonable to set appointments months in advance however I was happy to figure something outThe tenant then said she would continue to mail her rent check as she had except she would call each & every day from the day she dropped her check in the mail box to see if it had been received yetI explained to her that the same day she drops the check in the mail, I"m not likely to have received it so that would be a waste of both my time and hersI proposed she send me an email and then when I receive the check from the mail carrier, I would happily respond advising her the payment had been receivedWe provide numerous ways for our tenants to pay rent convenientlyThey can mail a check, drop their payment off in person, use their own bank's bill pay, etcWe even offer two different kinds of online payment options which have been available to this tenant this entire timeThe tenant has now slandered our business and personal names online in a variety of ways which is uncalled for We pride ourselves on great service but cannot accommodate unreasonable or unlawful requests

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not asking for any more than what I am entitled toI am requesting a guarantee that I will be provided a receipt for every rent check provided to Show Appeal RealtyI have not ever asked for anything more than this
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not asking for any more than what I am entitled to. I am requesting a guarantee that I will be provided a receipt for every rent check provided to Show Appeal Realty. I have not ever asked for anything more than this.
Regards,
[redacted]

While we make every effort to handle tenant requests ASAP we cannot control the [redacted]. This tenant claims to have mailed a check for April rent, which we to date have yet to receive. The lease is very clear about late rental payments and we are required by law to treat each...

tenant the same ([redacted]). We cannot waive late fees or make exceptions for just one tenant regardless of payment history. The tenant likely failed to read the portion of the lease explaining how late payments are handled. We do have a steep late fee; the tenant agreed to this fee not only once but has signed a lease renewal with the same exact clause in it. The tenant requested to make an appointment for every 1st day of each month for the remainder of her lease. I did explain to the tenant that I was currently out of the office and it seemed unreasonable to set appointments 10 months in advance however I was happy to figure something out. The tenant then said she would continue to mail her rent check as she had except she would call each & every day from the day she dropped her check in the mail box to see if it had been received yet. I explained to her that the same day she drops the check in the mail, I"m not likely to have received it so that would be a waste of both my time and hers. I proposed she send me an email and then when I receive the check from the mail carrier, I would happily respond advising her the payment had been received. We provide numerous ways for our tenants to pay rent conveniently. They can mail a check, drop their payment off in person, use their own bank's bill pay, etc. We even offer two different kinds of online payment options which have been available to this tenant this entire time. The tenant has now slandered our business and personal names online in a variety of ways which is uncalled for.  We pride ourselves on great service but cannot accommodate unreasonable or unlawful requests.

Some tenants put a note in with their rent payment asking for confirmation of receipt. Some send an email and ask for confirmation once their rent payment has been received. Some call a day or two ahead and ask to hand deliver the payment. Some pay online so they can track the payment themselves. Demanding that we call or email upon payment receipt for the remainder of your lease is not our standard policy which is why it cannot be guaranteed. There is a chance that it could be overlooked to provide confirmation to each tenant each month as this is not our standard operating procedure. When I pay my vehicle payment or mortgage payment, I do not get a receipt from them. It is my responsibility ensure my account is in good standing. I am obligated to follow their policies and procedures; it would be foolish to expect them to confirm to my demands.   Update to May 2015 payment - Submitting a potential fraudulent check and then telling us it's our job to double check that tenants have written their check/payment correctly is absurd. Bringing in a witness to video tape a new check being dropped off while acting belligerent in our lobby is absurd. There are so many better ways to accomplish what this tenant feels "entitled" to but acting this way is certainly not helping. Ever heard "you get more bees with honey than with vinegar"??

What a terrible experience renting in Gilbert with this company managing the property. We've owned five homes over our twenty-five years of marriage and after a move overseas, we needed to rent for awhile. I was terrified living there in the last six months before we finally found a place to buy. It started when after a year of paying rent on time and in full, our BillPay sent the check arriving one day after rent was due because it was a weekend. Erin was not kind in the way she treated us and serviced us and the company would not allow a grace for this OR take the check that arrived on the second of the month. We had to cancel that check which they had in their hand and bring in a cashiers check. But it was the way that she interacted with us that made us feel awful. She made us feel like rental riffraff, like the kind that doesn't pay and we're like juvenile delinquents. From then on out, I lived in fear because we received multiple homeowners checks for our front lawn and fines for nothing. They "lost" our check once and when my husband went in physically because we knew it was there, Dennis found it. I wrote telling them we were thinking of leaving but it was certainly not a thirty-day notice. Suddenly, we receive a note, "I hope your cleaning and move-out is going fine! Give us the keys in three days!" Oh my! I nearly had a heart-attack and it was just to instill fear and her to show us that she had power over us. When we really did move out, we certainly didn't get a nice note like that! They let us keep staying month-to-month of course. Now, when we checked out, of course we only received a third of our deposit back. $275 to replace an upstairs screen? $175 for yard work in the middle of winter when there's nothing to do? $175 to remove the bulk trash that was scheduled for the next day and we told them so, and already paid for it? My husband would send e-mails, leave messages and they would never answer. He always had to go in person if he wanted to talk to them. I won't go on. They do get a star for responding quickly to work orders from the online system they had, like when the a/c went out. But overall, DON'T RENT A HOUSE MANAGED BY SHOW APPEAL.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not asking for any more than what I am entitled to. I am requesting a guarantee that I will be provided a receipt for every rent check provided to Show Appeal Realty. I have not ever asked for anything more than this.

Regards,