I returned two items on October 26thI was told I would have a full refund within 7-business daysI have no received an refund to date I returned two items on October 26th via RMA: XXXXXJFI was told I would have a full refund within 7-business daysI have no received an refund to dateI have followed up times, on the last call I was told now it would have a restocking fee of 10% deducted from the refund that is months overdue
Rented a satelite phone that was not fully operableUnauthorized charges to my credit cardPoor customer service and unethical business practices I rented a satelite phone and received it the day before taking an international tripThe phone did not start properly or keep reception signals upon receiptI contacted the company that day and they said there was nothing they could do as I was leaving the country the next dayI ordered the phone a month before I was leaving on my tripOn my trip, the phone worked sporadically and I had to purchase additional non-refundable air minutes ($in total) due to dropped calls and broken internal componentsThe phone I received was beatand scratched externally and looked as though it was dropped dozens of timesI had to replace the bettery every time I used the device as it would not turn on and when it did turn on making calls and holding a conversation was very difficultUpon returning to the US, I called the vendor, made my
had an iridium go with service through atlantic radio and telephone in Miami - cancelled in may and still being billed had an iridium GO satellite service through company above - was unhappy with iridium GO service and wished to change back to a sat phone Spoke with sales at Atlantic radio and this was accomplished - received a new SIM card for a different sat phone (ISat phone) and iridium GO service was cancelled in May Atlantic Radio would offer a low reimbursement for the iridium GO unit and recommended I sell the unit on ebay - this was done in May of (transaction # XXXXXXXXXXXX) - despite the above, Atlantic Radio has never closed the iridium GO account and continued to bill me monthly I didn't have the unit and didn't require the service SIM card for Iridium GO had been removed and was supposed to be deactivatedDeactivation forms were filled out and instructions were given by phone to Atlantic Radio staffTerrible service - despite numerous emails, p
had an iridium go with service through atlantic radio and telephone in Miami - cancelled in may and still being billed
had an iridium GO satellite service through company above - was unhappy with iridium GO service and wished to change back to a sat phone Spoke with sales at Atlantic radio and this was accomplished - received a new SIM card for a different sat phone (ISat phone) and iridium GO service was cancelled in May Atlantic Radio would offer a low reimbursement for the iridium GO unit and recommended I sell the unit on ebay - this was done in May of (transaction # XXXXXXXXXXXX) - despite the above, Atlantic Radio has never closed the iridium GO account and continued to bill me monthly I didn't have the unit and didn't require the service SIM card for Iridium GO had been removed and was supposed to be deactivatedDeactivation forms were filled out and instructions were given by phone to Atlantic Radio staffTerrible service - despite numerous emails, p
Rented a satelite phone that was not fully operableUnauthorized charges to my credit cardPoor customer service and unethical business practices
I rented a satelite phone and received it the day before taking an international tripThe phone did not start properly or keep reception signals upon receiptI contacted the company that day and they said there was nothing they could do as I was leaving the country the next dayI ordered the phone a month before I was leaving on my tripOn my trip, the phone worked sporadically and I had to purchase additional non-refundable air minutes ($in total) due to dropped calls and broken internal componentsThe phone I received was beatand scratched externally and looked as though it was dropped dozens of timesI had to replace the bettery every time I used the device as it would not turn on and when it did turn on making calls and holding a conversation was very difficultUpon returning to the US, I called the vendor, made my
try to stay away from this placethe Customer service is very bad they only have one phone number to contactI waited minutes on the line and still nobody picked up the phoneFirst time I used their service and last oneORDER # XXXXXXXXX
I am extremely disappointed with the service I received through this companyI wanted to order a satellite phone to have on my week long trip through Canyonlands in case of any emergenciesWhen I received my original phone it did not workThey attempted to help troubleshoot over the phone, but could not get it to workThey then offered to ship one overnight to Moab to arrive on Saturday 6/2/I actually do appreciate their efforts and everything was great up until this pointHowever, they shipped it overnight (not Saturday delivery) and a replacement phone did not arrive until 6/4/At this point it was already too late since I was already in Canyonlands on my trip and would not have access to a phone again until 6/9/I am thankful nothing happened and there were no emergencies during this week, but it would have been great to have just in caseNot to mention that not having a phone in a harsh and remote environment such as Canyonlands could have been potentially dangerous if anything had happened
I understand things happen and generally try to be patient and understanding when unforeseen events like a phone not working happenThey tried to make the situation better by sending an overnight replacement phone, but failed to make sure it was a Saturday deliveryHonestly, the most frustrating part was the lack of Customer ServiceWhen I tracked the replacement order on FedEx and realized that the phone would not be there until Monday and I immediately called on 6/1/to try and get this correctedI spoke to a representative on FridayIt was towards the end of the day and it sounded like the representative just wanted to get me off of the phone as soon as possible so that she can go home for the dayI was hung up on the first time and when I called back I got the same representativeShe made it very clear the phones were about to be shut off, but she would follow up with me later to see if the shipment could be changedI never got a follow up call and again I am convinced she was just trying to get me off the phone at that pointIt would have been better if she had called and let me know the phone would not be there on Saturday instead of no follow up at allI would have been disappointed, but would have appreciated the efforts
I originally went with this company because they have great prices on rentalsHowever, I would MUCH rather pay more and have equipment that works and decent customer serviceI would caution anyone considering this companyYou get what you pay for
I was billed for phone calls I did not makeI called and sent emails without response!
I contracted a satellite phone company (satphonestore) on 10/02/I received and email from them notifying me that I'm scheduled for an activation
On 10/03/I received an email letting me know that my new SIM card is being shippedI received another email on the same date telling me that my phone is active nowon the next day, 10/04/got an email letting me know that my SIM card is active now! On 10/04/I opened a ticket for tech support online letting them know my phone is not working and on the 10/08/I received an email informing me of this:
"Team,
Customer received his number showing activated When he enters the SIM card it says invalid SIM We have a number already in his order so it should show active If we are good on activation's, lets move this to tech support It may be a bad SIM reader on the phone"
This email from clearly indicates that I have a pro
I returned two items on October 26thI was told I would have a full refund within 7-business daysI have no received an refund to date
I returned two items on October 26th via RMA: XXXXXJFI was told I would have a full refund within 7-business daysI have no received an refund to dateI have followed up times, on the last call I was told now it would have a restocking fee of 10% deducted from the refund that is months overdue
I returned two items on October 26thI was told I would have a full refund within 7-business daysI have no received an refund to date I returned two items on October 26th via RMA: XXXXXJFI was told I would have a full refund within 7-business daysI have no received an refund to dateI have followed up times, on the last call I was told now it would have a restocking fee of 10% deducted from the refund that is months overdue
Rented a satelite phone that was not fully operableUnauthorized charges to my credit cardPoor customer service and unethical business practices I rented a satelite phone and received it the day before taking an international tripThe phone did not start properly or keep reception signals upon receiptI contacted the company that day and they said there was nothing they could do as I was leaving the country the next dayI ordered the phone a month before I was leaving on my tripOn my trip, the phone worked sporadically and I had to purchase additional non-refundable air minutes ($in total) due to dropped calls and broken internal componentsThe phone I received was beatand scratched externally and looked as though it was dropped dozens of timesI had to replace the bettery every time I used the device as it would not turn on and when it did turn on making calls and holding a conversation was very difficultUpon returning to the US, I called the vendor, made my
had an iridium go with service through atlantic radio and telephone in Miami - cancelled in may and still being billed had an iridium GO satellite service through company above - was unhappy with iridium GO service and wished to change back to a sat phone Spoke with sales at Atlantic radio and this was accomplished - received a new SIM card for a different sat phone (ISat phone) and iridium GO service was cancelled in May Atlantic Radio would offer a low reimbursement for the iridium GO unit and recommended I sell the unit on ebay - this was done in May of (transaction # XXXXXXXXXXXX) - despite the above, Atlantic Radio has never closed the iridium GO account and continued to bill me monthly I didn't have the unit and didn't require the service SIM card for Iridium GO had been removed and was supposed to be deactivatedDeactivation forms were filled out and instructions were given by phone to Atlantic Radio staffTerrible service - despite numerous emails, p
had an iridium go with service through atlantic radio and telephone in Miami - cancelled in may and still being billed
had an iridium GO satellite service through company above - was unhappy with iridium GO service and wished to change back to a sat phone Spoke with sales at Atlantic radio and this was accomplished - received a new SIM card for a different sat phone (ISat phone) and iridium GO service was cancelled in May Atlantic Radio would offer a low reimbursement for the iridium GO unit and recommended I sell the unit on ebay - this was done in May of (transaction # XXXXXXXXXXXX) - despite the above, Atlantic Radio has never closed the iridium GO account and continued to bill me monthly I didn't have the unit and didn't require the service SIM card for Iridium GO had been removed and was supposed to be deactivatedDeactivation forms were filled out and instructions were given by phone to Atlantic Radio staffTerrible service - despite numerous emails, p
Rented a satelite phone that was not fully operableUnauthorized charges to my credit cardPoor customer service and unethical business practices
I rented a satelite phone and received it the day before taking an international tripThe phone did not start properly or keep reception signals upon receiptI contacted the company that day and they said there was nothing they could do as I was leaving the country the next dayI ordered the phone a month before I was leaving on my tripOn my trip, the phone worked sporadically and I had to purchase additional non-refundable air minutes ($in total) due to dropped calls and broken internal componentsThe phone I received was beatand scratched externally and looked as though it was dropped dozens of timesI had to replace the bettery every time I used the device as it would not turn on and when it did turn on making calls and holding a conversation was very difficultUpon returning to the US, I called the vendor, made my
try to stay away from this placethe Customer service is very bad they only have one phone number to contactI waited minutes on the line and still nobody picked up the phoneFirst time I used their service and last oneORDER # XXXXXXXXX
I am extremely disappointed with the service I received through this companyI wanted to order a satellite phone to have on my week long trip through Canyonlands in case of any emergenciesWhen I received my original phone it did not workThey attempted to help troubleshoot over the phone, but could not get it to workThey then offered to ship one overnight to Moab to arrive on Saturday 6/2/I actually do appreciate their efforts and everything was great up until this pointHowever, they shipped it overnight (not Saturday delivery) and a replacement phone did not arrive until 6/4/At this point it was already too late since I was already in Canyonlands on my trip and would not have access to a phone again until 6/9/I am thankful nothing happened and there were no emergencies during this week, but it would have been great to have just in caseNot to mention that not having a phone in a harsh and remote environment such as Canyonlands could have been potentially dangerous if anything had happened
I understand things happen and generally try to be patient and understanding when unforeseen events like a phone not working happenThey tried to make the situation better by sending an overnight replacement phone, but failed to make sure it was a Saturday deliveryHonestly, the most frustrating part was the lack of Customer ServiceWhen I tracked the replacement order on FedEx and realized that the phone would not be there until Monday and I immediately called on 6/1/to try and get this correctedI spoke to a representative on FridayIt was towards the end of the day and it sounded like the representative just wanted to get me off of the phone as soon as possible so that she can go home for the dayI was hung up on the first time and when I called back I got the same representativeShe made it very clear the phones were about to be shut off, but she would follow up with me later to see if the shipment could be changedI never got a follow up call and again I am convinced she was just trying to get me off the phone at that pointIt would have been better if she had called and let me know the phone would not be there on Saturday instead of no follow up at allI would have been disappointed, but would have appreciated the efforts
I originally went with this company because they have great prices on rentalsHowever, I would MUCH rather pay more and have equipment that works and decent customer serviceI would caution anyone considering this companyYou get what you pay for
I was billed for phone calls I did not makeI called and sent emails without response!
I contracted a satellite phone company (satphonestore) on 10/02/I received and email from them notifying me that I'm scheduled for an activation
On 10/03/I received an email letting me know that my new SIM card is being shippedI received another email on the same date telling me that my phone is active nowon the next day, 10/04/got an email letting me know that my SIM card is active now! On 10/04/I opened a ticket for tech support online letting them know my phone is not working and on the 10/08/I received an email informing me of this:
"Team,
Customer received his number showing activated When he enters the SIM card it says invalid SIM We have a number already in his order so it should show active If we are good on activation's, lets move this to tech support It may be a bad SIM reader on the phone"
This email from clearly indicates that I have a pro
I returned two items on October 26thI was told I would have a full refund within 7-business daysI have no received an refund to date
I returned two items on October 26th via RMA: XXXXXJFI was told I would have a full refund within 7-business daysI have no received an refund to dateI have followed up times, on the last call I was told now it would have a restocking fee of 10% deducted from the refund that is months overdue