***,
We at Show Me Auto Mall feel this is more than fairYou purchased your truck April 16, with miles on it and now it is March 11, and the miles are Which I know you have had some issues with the truckWe have fixed everything else on the truckBut almost a year later on a rear end that we have no records in our system of having issues with, we think that us paying $and you paying $of the total of $is fairI know that you canceled your extended service plan because of the payments but this is why we offer them for worse case situationsI am sorry this happened to you and your familyPlease let us know if you reconsider our offer
*** ***
General Manager
Mr***
We here at Show Me Auto Mall feel like we have been more than fair sirThe first time you took it into the shop your 3/mile warranty only covers the power trainThe item that had broken on
your truck was not covered on the powertrain, but we did take care of the issue paying $plus partsAfter your 3/powertrain had expired you called upset about the truck having issues againWhich at this time it was injectors, that are not covered under the powertrain warranty, which we paid for which was $So here at Show Me Auto Mall we feel that it was fair that we paid for a total of $4707, on your truck after your warranty had expiredSorry that you feel we haven’t tried, but for this reason is way we offer extended service plans, which at the time of purchase you did decline
*** ***
General Manager
***,
As we spoke on the phone we are going to work with you on the rear-end issues you may haveWe are very sorry for the issues you have had with your truckWe are going to do everything within reason to make this a good experience this time through serviceI will get
with you on what is exactly wrong so that we can figure out a solution on fixing this for you and your family
*** ***
Miss [redacted], Unfortunately when two people come in and apply for joint credit they are both on the deal in our system along with any kind of money that was put down. The day that your boyfriend Brandon called you in my office ,1/27/2015, you understood this and had no concerns, at the time that he took the money. I am sorry for any misunderstanding that you two may have had on this, but I have to do what the law requires me to do. Sorry about the trouble. [redacted]Finance Manager
[redacted], As we spoke on the phone about your concerns. We have addressed the key and fob at your local [redacted] dealer. I gave you a 45 day warranty on your tire that we would replace or fix if anything would happen to it. You also brought up that the...
[redacted] dealer recommended a coolant flush and I stated that we would take care of that also at no cost to you. Oh and I know you said you were quitting smoking and wanted to look how much a detail was and I stated that we would do it at our cost for you. I feel that we have satisfied all the things that you were concerned with. Excluding the paperwork that I can not fix, because the bank has had it now for almost 5 months. Like I said please call me when you are ready to do the coolant flush and the detail. Thank you for giving us another opportunity! [redacted]
To whom it may concern:
We have issued back the money to the [redacted] family as of 1/27/2015. Not sure why this review has not been taken down. Now they did realize that we had to keep some funds for the damage that they did to the car. Which was because the customer put in his own...
head lights which were incorrect and they caught the car on fire. So the headlight assembly to be replaced along with misc wiring and the hood and bumper had to be repainted. I feel like we were more than fare with the settlement. I would like this review removed please. Thank you for your time.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
No funds where issued back to me nor was a deal worked. I am the only [redacted] in the matter.
Regards,
[redacted]
I do not accept the response made by the business to resolve this complaint the issue was not resolved with the only [redacted] in the matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I feel that the truck should be fully repaired at Show Me Auto Mall Costs because the rear end of the truck was busted when we bought the truck. In the began when the problem was noticed Show Me Auto Mall said they would fix it. Now, Show Me Auto Mall is only wanting to cover half the rear end repair.
Regards,
[redacted]
[redacted], As we spoke on the phone, this week, we are going to take care of you. I am truly sorry about any inconvenience this may have caused. I am glad we spoke and we could get you taken care of. Thanks again for your business and being a customer of Show Me Auto...
***,
We at Show Me Auto Mall feel this is more than fairYou purchased your truck April 16, with miles on it and now it is March 11, and the miles are Which I know you have had some issues with the truckWe have fixed everything else on the truckBut almost a year later on a rear end that we have no records in our system of having issues with, we think that us paying $and you paying $of the total of $is fairI know that you canceled your extended service plan because of the payments but this is why we offer them for worse case situationsI am sorry this happened to you and your familyPlease let us know if you reconsider our offer
*** ***
General Manager
Mr***
We here at Show Me Auto Mall feel like we have been more than fair sirThe first time you took it into the shop your 3/mile warranty only covers the power trainThe item that had broken on
your truck was not covered on the powertrain, but we did take care of the issue paying $plus partsAfter your 3/powertrain had expired you called upset about the truck having issues againWhich at this time it was injectors, that are not covered under the powertrain warranty, which we paid for which was $So here at Show Me Auto Mall we feel that it was fair that we paid for a total of $4707, on your truck after your warranty had expiredSorry that you feel we haven’t tried, but for this reason is way we offer extended service plans, which at the time of purchase you did decline
*** ***
General Manager
***,
As we spoke on the phone we are going to work with you on the rear-end issues you may haveWe are very sorry for the issues you have had with your truckWe are going to do everything within reason to make this a good experience this time through serviceI will get
with you on what is exactly wrong so that we can figure out a solution on fixing this for you and your family
*** ***
Miss [redacted], Unfortunately when two people come in and apply for joint credit they are both on the deal in our system along with any kind of money that was put down. The day that your boyfriend Brandon called you in my office ,1/27/2015, you understood this and had no concerns, at the time that he took the money. I am sorry for any misunderstanding that you two may have had on this, but I have to do what the law requires me to do. Sorry about the trouble. [redacted]Finance Manager
[redacted], As we spoke on the phone about your concerns. We have addressed the key and fob at your local [redacted] dealer. I gave you a 45 day warranty on your tire that we would replace or fix if anything would happen to it. You also brought up that the...
[redacted] dealer recommended a coolant flush and I stated that we would take care of that also at no cost to you. Oh and I know you said you were quitting smoking and wanted to look how much a detail was and I stated that we would do it at our cost for you. I feel that we have satisfied all the things that you were concerned with. Excluding the paperwork that I can not fix, because the bank has had it now for almost 5 months. Like I said please call me when you are ready to do the coolant flush and the detail. Thank you for giving us another opportunity! [redacted]
To whom it may concern:
We have issued back the money to the [redacted] family as of 1/27/2015. Not sure why this review has not been taken down. Now they did realize that we had to keep some funds for the damage that they did to the car. Which was because the customer put in his own...
head lights which were incorrect and they caught the car on fire. So the headlight assembly to be replaced along with misc wiring and the hood and bumper had to be repainted. I feel like we were more than fare with the settlement. I would like this review removed please. Thank you for your time.
[redacted]
General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
No funds where issued back to me nor was a deal worked. I am the only [redacted] in the matter.
Regards,
[redacted]
I do not accept the response made by the business to resolve this complaint the issue was not resolved with the only [redacted] in the matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I feel that the truck should be fully repaired at Show Me Auto Mall Costs because the rear end of the truck was busted when we bought the truck. In the began when the problem was noticed Show Me Auto Mall said they would fix it. Now, Show Me Auto Mall is only wanting to cover half the rear end repair.
Regards,
[redacted]
[redacted], As we spoke on the phone, this week, we are going to take care of you. I am truly sorry about any inconvenience this may have caused. I am glad we spoke and we could get you taken care of. Thanks again for your business and being a customer of Show Me Auto...
Mall. William [redacted]General Manager