Show Me Clean LLC

There was damage involved on some furniture of this customerThe customer ordered help through a third party source and paid for a set amount of timeThis time expired and we worked an additional hour in which the customer said she would add on to the accountThis was not doneUpon being notified by the customer that there was damage we offered two options of fixing the piece of furniture or getting a quote to get the peice repairedThe customer then took it upon themselves to get the peice repaired by a company in which coincidentaly a member of the customers family either owns or works atCustomer then called and said they had the item repaired and we agreed to pay the bill thinking it was going to be $40-$which is what we could have fixed it forWe received the invoice which also had an email attached from the customers cousin that works for the companyThe bill had been inflated to well over $for a $fixThen the customer and owner played phone tag a few times at which point the owner of show Me Clean llc placed the invoice on hold pending a return phone call to get the account settled for a reduced amount minus the free hour of labor that was not paid for by the customerNo call was ever made back and at this point the third party booking company blocked all access to the customers contact info which is what happens after a job has been closed out through the third party brokerOur stance at show Me Clean llc is that we will reimburse the expense paid for repair minus the one hour of moving labor that was not paid for

10/18/17- Called and left message with call back time and extension.10/20/17- Called and left message with call back time and extension.10/25/17- Called and left message with call back time and extensionNotified her that it would be the last attempt to reach her and the case will be closing if I don't get a response by Friday10/26/17- Consumer called back and left message.10/27/17- Consumer called back and left message, will call againMediator called and left message with call back time and extension*Consumer called back [redacted] They moved me on 2/and I had damage to several piecesThey broke a leg off an up-right dresser and I had lots of scratches on othersI needed something done quickly so I could use my drawers so I contacted a lot of the furniture people I've worked with in the past and they referred me to someoneI never got an invoice for the extra hourI want the full $back for the repair10/30/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/1/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/8/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/13/17- That amount worksMy address on [redacted] is fine to send it to11/20/17- Called and left message asking if she has received the checkConsumer returned call and left message saying she is out of state and will not return until 11/Her mail is being held, so she won't be able to check until December 1st12/1/17- Called and left message asking if she has received the check12/04/2017: I have not yet received the check.12/20/2017: Mediator sent consumer email providing update.12/20/2017: Thanks [redacted] for your effortsI was pleased although skeptical that it went as far as it did ? ? Is there a reference of some sort that is left on this business so that others can be aware of the sketchy business practices?I appreciate all you have done [redacted] was very helpful, motivated and determined to resolve this issue.? Much appreciation [redacted] ?

I agreed to accept the $over weeks ago.? Several voice messages have been left at the business by the mediator but I still have not received the settlement check.? Please contact me as to when I will receive the $and mail it to me so I can watch my mailbox

Complaint: [redacted] I am rejecting this response because:I have not received invoice to know what he is charging for his serviceLet me go through his response firstYes I did order his service through [redacted] for a specific timeYes they worked an additional hourNo I was never given an invoice for that hour or even asked about itI was never contacted at any time by the business owner on any aspect of this transactionWhen I called to report it I was never given options on how it would be repairedMy dresser was lying on its side and unusable it needed to be repaired immediatelyI contacted [redacted] which I have no familial connections with for the repairIt took hours for the repair so I am quite sure that his $repair would not have been adequateThe owner NEVER contacted meI called April for an address to mail repair invoiceI sent invoice April I called again May and May when I informed him that if I did not get immediate resolution I would take an additional step for resolution and here we are nowSend me an invoice and I will give you my answer about resolving this issue Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have not received invoice to know what he is charging for his serviceLet me go through his response firstYes I did order his service through [redacted] for a specific timeYes they worked an additional hourNo I was never given an invoice for that hour or even asked about itI was never contacted at any time by the business owner on any aspect of this transactionWhen I called to report it I was never given options on how it would be repairedMy dresser was lying on its side and unusable it needed to be repaired immediatelyI contacted [redacted] which I have no familial connections with for the repairIt took hours for the repair so I am quite sure that his $repair would not have been adequateThe owner NEVER contacted meI called April for an address to mail repair invoiceI sent invoice April I called again May and May when I informed him that if I did not get immediate resolution I would take an additional step for resolution and here we are nowSend me an invoice and I will give you my answer about resolving this issue.? Sincerely, [redacted]

10/18/17- Called and left message with call back time and extension.10/20/17- Called and left message with call back time and extension.10/25/17- Called and left message with call back time and extensionNotified her that it would be the last attempt to reach her and the case will be closing if I don't get a response by Friday10/26/17- Consumer called back and left message.10/27/17- Consumer called back and left message, will call againMediator called and left message with call back time and extension*Consumer called back [redacted] They moved me on 2/and I had damage to several piecesThey broke a leg off an up-right dresser and I had lots of scratches on othersI needed something done quickly so I could use my drawers so I contacted a lot of the furniture people I've worked with in the past and they referred me to someoneI never got an invoice for the extra hourI want the full $back for the repair10/30/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/1/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/8/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/13/17- That amount worksMy address on [redacted] is fine to send it to11/20/17- Called and left message asking if she has received the checkConsumer returned call and left message saying she is out of state and will not return until 11/Her mail is being held, so she won't be able to check until December 1st12/1/17- Called and left message asking if she has received the check12/04/2017: I have not yet received the check.12/20/2017: Mediator sent consumer email providing update.12/20/2017: Thanks [redacted] for your effortsI was pleased although skeptical that it went as far as it did Is there a reference of some sort that is left on this business so that others can be aware of the sketchy business practices?I appreciate all you have done [redacted] was very helpful, motivated and determined to resolve this issueMuch appreciation [redacted]

10/27/17- Called business*** *** will not be in until today and AM on MondayHe should still be there at 12:30, so Mediator will call back then.10/30/17- Yes I remember it was the leg of her dresserShe went and got it repaired by a family member that completely up-charged her, so I am not going to pay the full refund amount of $We also worked an extra two hours without getting paid and she said she'd pay but when we went into our system she hadn'tI don't really want a resolution because this was over a year ago and I'm not getting a call and needing to find paperworkWe're a third source, like an independent contractor, that works with Moving Help who works with ***Mediator talked about the agreement that it was one hour extra* Yeah I mean I don't have the papers in front of me but if that's what I said in my response then we can go with thatI had offered her some kind of resolution in the beginning and she rejected it, but I would offer it again*Mediator verified that it was the $refund minus the $charge for the hour of work11/13/17- Called business*** *** will not be in until 3:today and 8:
AM on WednesdayMediator will call
back then.11/15/17- The best time to reach him is between 8:15-8:His cell phone is ***Left message on his cell saying Ms*** is accepting the $offer and to send her a check to her *** addressGave times for callback and extension11/20/17- Called and left message on cell phone saying Ms*** is accepting the $offer and to send the check to her *** addressGave times for callback and extensionCalled business and *** *** is not inConfirmed cell phone number11/27/17- Called and left message on cell phone saying Ms*** is
accepting the $offer and to send the check to her ***
addressGave times for callback and extensionCalled business and *** *** is in at 2:** will leave message for him.12/1/17- Called and left message on cell phone saying Ms*** is
accepting the $offer and to send the check to her ***
addressGave times for callback and extensionCalled business and left message with ** for *** ***12/13/2017: Mediation department sent business email asking if they were going to send promised refund

10/18/17- Called and left message with call back time and extension.10/20/17- Called and left message with call back time and extension.10/25/17- Called and left message with call back time and extensionNotified her that it would be the last attempt to reach her and the case will be closing if I don't get a response by Friday10/26/17- Consumer called back and left message.10/27/17- Consumer called back and left message, will call againMediator called and left message with call back time and extension*Consumer called back* They moved me on 2/and I had damage to several piecesThey broke a leg off an up-right dresser and I had lots of scratches on othersI needed something done quickly so I could use my drawers so I contacted a lot of the furniture people I've worked with in the past and they referred me to someoneI never got an invoice for the extra hourI want the full $back for the repair10/30/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/1/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/8/17- Called and left message with offer from the company of $250-$for hour of workLeft call back times and extension11/13/17- That amount worksMy address on *** is fine to send it to11/20/17- Called and left message asking if she has received the checkConsumer returned call and left message saying she is out of state and will not return until 11/Her mail is being held, so she won't be able to check until December 1st12/1/17- Called and left message asking if she has received the check12/04/2017: I have not yet received the check.12/20/2017: Mediator sent consumer email providing update.12/20/2017: Thanks *** for your effortsI was pleased although skeptical that it went as far as it did Is there a reference of some sort that is left on this business so that others can be aware of the sketchy business practices?I appreciate all you have done*** was very helpful, motivated and determined to resolve this issue. Much appreciation*** *** ***

There was damage involved on some furniture of this customerThe customer ordered help through a third party source and paid for a set amount of timeThis time expired and we worked an additional hour in which the customer said she would add on to the accountThis was not doneUpon being
notified by the customer that there was damage we offered two options of fixing the piece of furniture or getting a quote to get the peice repairedThe customer then took it upon themselves to get the peice repaired by a company in which coincidentaly a member of the customers family either owns or works atCustomer then called and said they had the item repaired and we agreed to pay the bill thinking it was going to be $40-$which is what we could have fixed it forWe received the invoice which also had an email attached from the customers cousin that works for the companyThe bill had been inflated to well over $for a $fixThen the customer and owner played phone tag a few times at which point the owner of show Me Clean llc placed the invoice on hold pending a return phone call to get the account settled for a reduced amount minus the free hour of labor that was not paid for by the customerNo call was ever made back and at this point the third party booking company blocked all access to the customers contact info which is what happens after a job has been closed out through the third party brokerOur stance at show Me Clean llc is that we will reimburse the expense paid for repair minus the one hour of moving labor that was not paid for.

I agreed to accept the $over weeks ago. Several voice messages have been left at the business by the mediator but I still have not received the settlement check. Please contact me as to when I will receive the $and mail it to me so I can watch my mailbox

Complaint: ***
I am rejecting this response because:I have not received invoice to know what he is charging for his serviceLet me go through his response firstYes I did order his service through *** for a specific timeYes they worked an additional hourNo I was never given an invoice for that hour or even asked about itI was never contacted at any time by the business owner on any aspect of this transactionWhen I called to report it I was never given options on how it would be repairedMy dresser was lying on its side and unusable it needed to be repaired immediatelyI contacted *** *** *** which I have no familial connections with for the repairIt took hours for the repair so I am quite sure that his $repair would not have been adequateThe owner NEVER contacted meI called April for an address to mail repair invoiceI sent invoice April I called again May and May when I informed him that if I did not get immediate resolution I would take an additional step for resolution and here we are nowSend me an invoice and I will give you my answer about resolving this issue.
Sincerely,
*** *** ***

I agreed to accept the $over weeks ago. Several voice messages have been left at the business by the mediator but I still have not received the settlement check. Please contact me as to when I will receive the $and mail it to me so I can watch my mailbox

Complaint: [redacted]
I am rejecting this response because:I have not received invoice to know what he is charging for his service. Let me go through his response first. Yes I did order his service through [redacted] for a specific time. Yes they worked an additional hour. No I was never given an invoice for that hour or even asked about it. I was never contacted at any time by the business owner on any aspect of this transaction. When I called to report it I was never given options on how it would be repaired. My dresser was lying on its side and unusable it needed to be repaired immediately. I contacted [redacted] which I have no familial connections with for the repair. It took 2 hours for the repair so I am quite sure that his $40.00 repair would not have been adequate. The owner NEVER contacted me. I called April 7 for an address to mail repair invoice. I sent invoice April 12. I called again May 16 and May 23 when I informed him that if I did not get immediate resolution I would take an additional step for resolution and here we are now. Send me an invoice and I will give you my answer about resolving this issue. 
Sincerely,
[redacted]

10/27/17- Called business. [redacted] will not be in until 4 today and 8 AM on Monday. He should still be there at 12:30, so Mediator will call back then.10/30/17- Yes I remember it was the leg of her dresser. She went and got it repaired by a family member that completely up-charged her, so I am not going to pay the full refund amount of $250. We also worked an extra two hours without getting paid and she said she'd pay but when we went into our system she hadn't. I don't really want a resolution because this was over a year ago and I'm not getting a call and needing to find paperwork. We're a third source, like an independent contractor, that works with Moving Help who works with [redacted]. *Mediator talked about the agreement that it was one hour extra* Yeah I mean I don't have the papers in front of me but if that's what I said in my response then we can go with that. I had offered her some kind of resolution in the beginning and she rejected it, but I would offer it again. *Mediator verified that it was the $250 refund minus the $85 charge for the hour of work. 11/13/17- Called business. [redacted] will not be in until 3:30 today and 8:30
AM on Wednesday. Mediator will call
back then.11/15/17- The best time to reach him is between 8:15-8:30. His cell phone is [redacted]. Left message on his cell saying Ms. [redacted] is accepting the $165 offer and to send her a check to her [redacted] address. Gave times for callback and extension. 11/20/17- Called and left message on cell phone saying Ms. [redacted] is accepting the $165 offer and to send the check to her [redacted] address. Gave times for callback and extension. Called business and [redacted] is not in. Confirmed cell phone number. 11/27/17- Called and left message on cell phone saying Ms. [redacted] is
accepting the $165 offer and to send the check to her [redacted]
address. Gave times for callback and extension. Called business and [redacted] is in at 2:30. ** will leave message for him.12/1/17- Called and left message on cell phone saying Ms. [redacted] is
accepting the $165 offer and to send the check to her [redacted]
address. Gave times for callback and extension. Called business and left message with ** for [redacted]. 12/13/2017: Mediation department sent business email asking if they were going to send promised refund.

There was damage involved on some furniture of this customer. The customer ordered help through a third party source and paid for a set amount of time. This time expired and we worked an additional hour in which the customer said she would add on to the account. This was not done. Upon being...

notified by the customer that there was damage we offered two options of fixing the piece of furniture or getting a quote to get the peice repaired. The customer then took it upon themselves to get the peice repaired by a company in which coincidentaly a member of the customers family either owns or works at. Customer then called and said they had the item repaired and we agreed to pay the bill thinking it was going to be $40-$50 which is what we could have fixed it for. We received the invoice which also had an email attached from the customers cousin that works for the company. The bill had been inflated to well over $200 for a $40 fix. Then the customer and owner played phone tag a few times at which point the owner of show Me Clean llc placed the invoice on hold pending a return phone call to get the account settled for a reduced amount minus the free hour of labor that was not paid for by the customer. No call was ever made back and at this point the third party booking company blocked all access to the customers contact info which is what happens after a job has been closed out through the third party broker. Our stance at show Me Clean llc is that we will reimburse the expense paid for repair minus the one hour of moving labor that was not paid for.

10/18/17- Called and left message with call back time and extension.10/20/17- Called and left message with call back time and extension.10/25/17- Called and left message with call back time and extension. Notified her that it would be the last attempt to reach her and the case will be closing if I don't get a response by Friday. 10/26/17- Consumer called back and left message.10/27/17- Consumer called back and left message, will call again. Mediator called and left message with call back time and extension. *Consumer called back* They moved me on 2/7 and I had damage to several pieces. They broke a leg off an up-right dresser and I had lots of scratches on others. I needed something done quickly so I could use my drawers so I contacted a lot of the furniture people I've worked with in the past and they referred me to someone. I never got an invoice for the extra hour. I want the full $250 back for the repair. 10/30/17- Called and left message with offer from the company of $250-$85 for hour of work. Left call back times and extension. 11/1/17- Called and left message with offer from the company of $250-$85 for hour of work. Left call back times and extension. 11/8/17- Called and left message with offer from the company of $250-$85 for hour of work. Left call back times and extension. 11/13/17- That amount works. My address on [redacted] is fine to send it to. 11/20/17- Called and left message asking if she has received the check. Consumer returned call and left message saying she is out of state and will not return until 11/30. Her mail is being held, so she won't be able to check until December 1st. 12/1/17- Called and left message asking if she has received the check. 12/04/2017: I have not yet received the check.12/20/2017: Mediator sent consumer email providing update.12/20/2017: Thanks [redacted] for your efforts. I was pleased although skeptical that it went as far as it did     Is there a reference of some sort that is left on this business so that others can be aware of the sketchy business practices?I appreciate all you have done. [redacted] was very helpful, motivated and determined to resolve this issue. Much appreciation[redacted]