Show Me Ctr

Initial Business Response /* (1000, 5, 2015/11/03) */
Contact Name and Title: *** *** Business Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@semo.edu
Contact Name and Title: Becky Vetter Business Mgr
Contact Phone: 573-651-
Contact Email: [email protected]
We can determine
from the transactional data that this customer purchased ticket on 10/19/at 1:30pmIt is also important to note that the customer purchased via a desktop interface and not through a mobile deviceFor informational purposes, the customer purchased tickets in the third pricing tier in Section 116, Row A, Seats 15-This is important to note because it indicates that they used the Pick Your Own Seat mapAllocation paths are created for the "Purchase By Price" that would determine floor seats as best available, then Lower 116, then Lower 115, the Lower As the customer purchased tickets in Section 116, we know that she did not use the "Purchase By Price" tab and will look only at the Pick Your Own Seat map in this case
It is difficult to determine if she searched for the event via the Southeast Missouri State website, showmecenter.biz, or if she accessed the event through an email blastAll scenarios would default into the Pick Your Own Seat map, so below are screenshots of exactly what is onlineIt is important to note that the Pick Your Own Seat map has been available since 08/20/15, so it was online at the time that the event was on sale as well as when the customer made the purchase
Upon selecting the section, the price of the ticket is once again brought up in a box(This box displays only the price range of the ticket the customer is interested inThe reason for this is that there are tickets that may be less expensive depending on what is being offeredFor example, this event has a discount if you purchase or more tickets, thus the price range when you are selecting the exact seats.)
Upon selecting the seats, the box on the left of the screen will bring in the seat, along with the priceThe drop down box will allow customers to change their "Type" if they meet the criteria (in this case- the criteria was not met, as the customer did not purchase a group of or more tickets)
After selecting "add to cart", the customer is then pushed through CAPTCHA (which is the security measure in which the patron identifies the letters/numbers that are presented in a box) and then delivered to the secure cart page for paymentThis customer selected "Print At Home" for the delivery method (as displayed below) and this is the screen that the customer is able to review before checking outThe location, quantity, price, and fees associated are presented, along with the total amount
Upon logging in or creating an account, the customer is presented with the payment screenAs displayed below, the charges are listed in the far right box (the same total from the previous screen), along with the "All sales finalNo refunds or exchanges." verbiage
The claim from this customer in the case is that the "website is not clear"As shown in multiple screenshots of the purchase process, the fees are clearly displayedThe customer also indicates that they were not aware of the $per ticket chargeThe purchase process does list the fee multiple times, but also this customer should be aware of an internet charge, as this is the second purchase this customer has made online this yearThis customer's account lists a purchase on 4/14/for Ringling Bros ticketsThis customer purchased tickets at $per ticket with $per ticket chargeAs a past purchaser, it is impossible to believe that this customer was unaware of charges associated with purchasing tickets onlineThe credit card for both purchases are the same