My name is [redacted] from Show Me Motors, I am replying to a complaint for [redacted] *** Let me explain this section by sectionFirst, yes she was given a cash price, but when it was clear she was needed to finance, the price did change due to her past credit history and the fact that there are fees in financing bad credit customersI, [redacted] , tried to explain this to her, but I guess she didn't understandSecondly, we have the title to every car that we sell, we do not give them to the customer right away for reasons such as thisIf there is problems with the financing and we have to take the car back or change finance companies we are able to do that with out applying for a new titleAs for the price changing back to some other number, I explained to her that she would have to pay taxes on the price before her down paymentI guess she didn't understand that eitherAt no point did I tell her that in order to drive the car over the weekend she had to agree to any of thisAs for the issues with the finance company they were solely on her and her aloneShe failed to disclose that she did not have a valid drivers license, due to an accident with out insuranceAfter we made her aware of that it took her almost a week to come up with the $to send to the stateThen it did take the state a bit to make her license good againAlso by this time, the finance company called her landlord to find out she was being evictedI then had to re-date and re-contract all the paperwork and try to get another loan, which I was able to doBut in doing so the finance company would only allow for months instead of monthsWhen Ms Owens came in I tried to explain to her what the problem was, and she said that she didn't want thatI repeated it to her saying that due to the problems that she herself has caused, suspended drivers license, the eviction, time passing to resolve that stuff, this is what it isI also said that if she felt she couldn't afford it that I would gladly take the car backShe advised that she couldn't and I said I would have the salesperson give her a ride to work or homeShe stated that she had stuff to get out of the carShe the walked outside, got in the car, and drove offKnowing full well that there was no approval at this point, she did not sign any new papers, and her, herself stated that she didn't want the car and couldn't afford it.I then contacted her and ask her what she was doingShe told me that I could have my car back when I gave her back her moneyI stated that this is not how things work, you knowingly just stole my car, she could carelessI then contacted our repo company [redacted] The sent someone by, I handed them the extra key and they went and retrieved our car.As for her $dollars, I am sure she can state that she drove less miles and should get the whole amount, but also in that form it states any repo fees, or other fee incurred will be charged to the consumerI have a clean up fee of $dollars, oil change, and $repo fee.I am wondering at what point she would take responsibility for her actionsIn the letter that she sent to you, she clearly can detail out how she feels she has been wronged, but doesn't mention why she had our car for days! And to recap that last statement, yes it took days for her to get all of her stuff in order, with the drivers license and being evicted
I have faxed over paper to show that the vehicle was bought with remainder of factory warranty of only power trainThis, however, will not cover the problem that she is havingTo the best of our knowledge everything work on the car when she bought itPlease let me know if there is anything else you will need to help in this matter[redacted] ***
My name is [redacted] from Show Me Motors, I am replying to a complaint for [redacted] *** Let me explain this section by sectionFirst, yes she was given a cash price, but when it was clear she was needed to finance, the price did change due to her past credit history and the fact that there are fees in financing bad credit customersI, [redacted] , tried to explain this to her, but I guess she didn't understandSecondly, we have the title to every car that we sell, we do not give them to the customer right away for reasons such as thisIf there is problems with the financing and we have to take the car back or change finance companies we are able to do that with out applying for a new titleAs for the price changing back to some other number, I explained to her that she would have to pay taxes on the price before her down paymentI guess she didn't understand that eitherAt no point did I tell her that in order to drive the car over the weekend she had to agree to any of thisAs for the issues with the finance company they were solely on her and her aloneShe failed to disclose that she did not have a valid drivers license, due to an accident with out insuranceAfter we made her aware of that it took her almost a week to come up with the $to send to the stateThen it did take the state a bit to make her license good againAlso by this time, the finance company called her landlord to find out she was being evictedI then had to re-date and re-contract all the paperwork and try to get another loan, which I was able to doBut in doing so the finance company would only allow for months instead of monthsWhen Ms Owens came in I tried to explain to her what the problem was, and she said that she didn't want thatI repeated it to her saying that due to the problems that she herself has caused, suspended drivers license, the eviction, time passing to resolve that stuff, this is what it isI also said that if she felt she couldn't afford it that I would gladly take the car backShe advised that she couldn't and I said I would have the salesperson give her a ride to work or homeShe stated that she had stuff to get out of the carShe the walked outside, got in the car, and drove offKnowing full well that there was no approval at this point, she did not sign any new papers, and her, herself stated that she didn't want the car and couldn't afford it.I then contacted her and ask her what she was doingShe told me that I could have my car back when I gave her back her moneyI stated that this is not how things work, you knowingly just stole my car, she could carelessI then contacted our repo company [redacted] The sent someone by, I handed them the extra key and they went and retrieved our car.As for her $dollars, I am sure she can state that she drove less miles and should get the whole amount, but also in that form it states any repo fees, or other fee incurred will be charged to the consumerI have a clean up fee of $dollars, oil change, and $repo fee.I am wondering at what point she would take responsibility for her actionsIn the letter that she sent to you, she clearly can detail out how she feels she has been wronged, but doesn't mention why she had our car for days! And to recap that last statement, yes it took days for her to get all of her stuff in order, with the drivers license and being evicted
I have faxed over paper to show that the vehicle was bought with remainder of factory warranty of only power trainThis, however, will not cover the problem that she is havingTo the best of our knowledge everything work on the car when she bought itPlease let me know if there is anything else you will need to help in this matter[redacted] ***
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