Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in [redacted] Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding his concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused Thank you!
Days Inn ***,VAPhone (*** *** *** *Fax ###-###-#### I spoke with *** this morning at 11:at that timed I informed her that Mr*** called to make his reservation for June 6th on May the 23,Did not inform the person taking this reservation that he needed to motify a reservation that Ms*** made for the team . ***front desk
In response to your complaint, we would like to state that we received a contracts form *** *** out of *** **They were representing the *** Baseball summer gamesAccording to *** *** all teams had to sign their own contract with *** *** with the
terms & conditions policy for cancellations (see attached).Ms*** *** who represented the *** team, who has been doing contracts with *** *** for several years and has informed their team members of the policies.We have been working with this gentleman since JulyEnclosed you will find the documentation to support our case:1) *** Baseball Hotel Agreement with Days Inn-January 9, 20152) *** *** contract *** (*** ***) with Days Inn - January 16, 20153) Copy of *** rooming list with your client's info:4) Your client made his own reservation with Days Inn Central Reservation System on May 23, @ 11.01PM for arriving on June 6, and departing 06/07/2015, and did not cancelled his reservation within cancellation period with the CRSThat is the reason he was charged for one night as a "NO SHOW" in the amount of $+TaxWe had no control over his actionsHe should have called the central to cancel his reservation. 5) Your client visited to the property in the month of June and threatened us to issue him the credit rather than contacting to the CRS where he made his reservationHe told us that if we issue him the credit, then he was going to right a good report about us, otherwise he was going to complain to Revdex.com( He was barking at the wrong tree)6) Then your client disputed the charges with his credit card company (Discover Card), on 08/25/and 10/23/Both times we have submitted this information to the Discover Credit Card Company and the case resolve in to our favor both times.ln response to his statement in reference to my action along with Days Inn and *** Baseball TournamentI would like to ask him how come we all parties are wrong and he is right?He is trying to get his money for his own mistakes and not cancelling his reservation with in the "cancellation period".Next time he should let his reservation handle through the proper channel before he makes other mistakes.I hope this information is sufficient to clear the matter and make him understand the legality of the issue before he files the complaint to you and waste everybody's time.Thank you,*** ***General Manager
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I am not satisfied with this response. What this man did is equal to reaching his hand in my pocket and steeling 200 dollars. I have a reservation through [redacted] and [redacted]. As required by [redacted] Baseball. After receiving the schedule I determined that Friday night stay was not necessary. I called Days inn and changed the reservation to Sat night only. I have stayed in many hotel with travel baseball and changed reservations with no trouble at all. I do not under stand why this man can't understand this simple concept of reservation change. Same name used ( [redacted]) same credit card used (discover card) you would think the computer would connect the dots. When I showed up they said yes I see you have a reservation for Sat. Night and your Discover card on file. Not you have a reservation for Friday and two for Sat night!On a separate note this is a bad hotel skizzy and dirty. You know something is wrong when the person in front of you at the check in desk is asking for their money back and they keep bars and padlock across the breakfast area. When we left on Sunday their was a burning smell like wires on the third floor. I'm sure they are in violation of multiple safety issues.What [redacted] baseball is doing is not right. What gives them the right to dictate where players families should stay and profit from it without accountability? I looked on line and this hotel advertises 60 dollar a nights room and [redacted] has the players paying over 100 dollars. It's all a big scam.To sumerise I stay in this poor hotel for one night June 6 2015 Sat night. One month latter I get my credit card bill and find I was charged for two additional nights. This was done without my knowledge or approval. I have my original reservation, my change of reservation and coresondance with [redacted] as screen shots on my iPad. Please don't let this man, this hotel chain, or [redacted] baseball victimize any more innocent baseball families it is wrong unscrupulous and bad business! The public needs to be made aware.If this poor man needs money so bad I be happy to provide a donation but steeling is not to be tolerated.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr Hotel Manager and travel baseball families,
I'm sure their will be other travel baseball families REQUIRED to use this hotel through [redacted] Baseball. BEWARE!!! Check your credit card statement for false charges. What should of been a simple change of reservation from Friday /Saturday to Saturday only, has become a battle of deception and false charges.This is ridiculas. Mrs [redacted] sent a e-mail to all players families "that for any changes to reservations call the hotel direct, you are on your own" Are you telling me that reservation changes are not allowed? The change was made a week in advance through Days inn reservation name with the same name and the same credit card information that the original reservation was made. I have a copy of the e-mail that Mrs [redacted] sent out. This is clearly a error on the hotel side please correct.Regards [redacted]
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in [redacted]. Our brands are committed to assuring that all of its...
properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. Thank you!
MY first encounter with Mr. and Mrs. [redacted] was on the night on July 8th when they tried to check in under reservation done thru [redacted]. When they arrived at the Front Desk the reservation was for 2 NDD1 rooms (non-smoking 2 double beds). Mrs. [redacted] informed the desk at that time she had pets with her. When we told her we no longer accepted pets she got very upset. My Front Desk person told her that they could cancel the reservation but that they would need to contact [redacted] for their refund. Guest got angry and verbal. So reservations were canceled. Once they are canceled credit is given the single use cc that [redacted] issues are no longer valid.The front desk person called me and I spoke with Mr. [redacted]. He would not shut up and listen to me. So I told front desk to put them in handicap accessible rooms with the pets. Which they did but using their credit card.We effectively turned our Hotel into a non-pet friendly property on June the 19th 2017. All areas were informed which includes [redacted]. Mrs [redacted] made her reservations on June 29th, 2017 well after the date. I spoke and emailed [redacted] on several occasions once for issuing the credits back to the guest and to verify that credit has been issued, and to determine if the guest ever informed them that they would have pets with them, which they did not. [redacted] shows we are a non-pet property on their web site and per their tapes review guest never informed them they were bring pets.Mr. and Mrs. [redacted] were issued credit thru [redacted] on July 17,2017. It can take up to 10 business days for it show at their bank, possibly longer since some of their transaction was with a gift card.I have documentation to back up my conversations, emails with [redacted] (see attached) and Mr. and Mrs. [redacted]. I have tried to work with them but they would not listen to anything I had to say. They would not let me finish a sentence without jumping into the middle and start yelling.Please let me know if any future assistance is needed.[redacted]Front Desk Manager
We received your copy of Mr. [redacted] credit card statement what he does not show is the Credit issued back this card on the 18th of June in the amount of $111.75. That was for the night he was doubled booked. Ms. [redacted] who is in charge of making his son's teams reservation send us a rooming list with guest credit card information for booking the team. If he talks to Ms. [redacted] he should have informed her of his change in plan allowed her to call and makeadjustments. Again I am sending you a copy of the contract Ms. [redacted] signed with [redacted] Baseball and their changes and cancellation policy.Thank You,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all I have never met [redacted] neither the night of July 8 or until this date so she has only heard one side of what was said at the desk that night. When we arrived at the motel approximately 6 pm after riding for 10 hours with our 2 granddaughters my wife proceeded to check in. After about 5 minutes she and my daughter-in-law returned almost in tears. She said that because we had pets we were not allowed to register.Knowing I already checked at Days Inn to see if they were pet friendly and it said they were. I then proceeded in to see what the problem was. The man at the front desk said the motel was no longer pet friendly as of July 1. My reservations were made June 29 through [redacted]. with no mention of not being no longer pet friendly. The man at the desk kept telling me we made our reservations through a third party. I agreed. I asked him if I could talk to his superior and he got belligerent and told me he couldn't get in touch with anyone. I asked him what I could do and rudely told me to find another motel. Yes after that I did get a little angry so I insisted on talking to a superior and he kept denying me and without any more discussion he canceled our rooms without further discussion. After he canceled our rooms I asked him to please sign the cancellation form and he told me he wouldn't but I insisted. He finally did sign one and than changed his mind and took both forms and ran off into the next room.Apparently [redacted] called while he was in the other room. He returned to the desk talking to [redacted]. I asked if I could talk to her and at first he denied me than gave me the phone. I told [redacted] my situation and wanted to know what I could do. She told me that I booked through a third party and that there was nothing she could do. I finally said I was going to report this to the Revdex.com. She asked me to put the man back on the phone. After he hung up he was nice and said he had 2 rooms for us. So my wife proceeded to make out the forms. He asked her for a credit card for incidental charges. She asked again why he needed her credit card and again he assured her there would be no charges except for incidentals. After getting home and checking our account we discovered both rooms to the credit card. I contacted [redacted] to explain why explain why we were charged for the rooms with our credit card and she again told us that because we used a [redacted] card that we purchase she couldn't return out money that [redacted] had to. She said to check our account for the credit. After a couple of days my wife checked the card and it still wasn't back on the card. And after checking our bank account she found out that they took both rooms out of our account but charged a third room ( without our consent ) on our account. This is yes I got angry and again called [redacted].Again she began with we used a third party to book the rooms. I get that but they fraudulently added a third charge to our account. After a few days it was put back into our account for the third charge only.I know I have to pay for the rooms but here are my concerns: 1. If the night clerk would not have lost his cool maybe the rooms would not have been cancelled and the rooms would have been already paid for by the [redacted] card. 2. Why did the night clerk tell my wife that the credit card she gave him was for incidentals only and then charge the card for our rooms. ( I believe this was fraud because he knew he was going to charge our card all along). 3. At some point he expressed the fact that a third party ( [redacted] ) doesn't pay the total amount of the room charges and seemed discussed. If this is a problem with them why do they allow booking through them. This is not a consumers problem but a business problem. If they are not happy then why do they accept the card. 4. Who and how did they charge our credit card for a third room. Neither me or my wife gave them permission to do that. ( this seems like fraud to me) 5. And again I have never to this day have I met [redacted]. She got this all at the desk from one of her employees. If she wants, to ask there was a young lady at the desk also working that night and was very apologetic to us when the clerk was not standing at her side. 6. Just for your information I worked in the public sector for 30 years and if I had spoken to anyone the way [redacted]'s clerk did I would have been fired. I would like the answers to 1 thru 5. before I except the businesses explanation. Regards,
[redacted]
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in [redacted] Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding his concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused Thank you!
The charge on your card was a pre-authorization hold which usually drops off 48-hours after you check out (excluding weekends)
Days Inn ***,VAPhone (*** *** *** *Fax ###-###-#### I spoke with *** this morning at 11:at that timed I informed her that Mr*** called to make his reservation for June 6th on May the 23,Did not inform the person taking this reservation that he needed to motify a reservation that Ms*** made for the team . ***front desk
In response to your complaint, we would like to state that we received a contracts form *** *** out of *** **They were representing the *** Baseball summer gamesAccording to *** *** all teams had to sign their own contract with *** *** with the
terms & conditions policy for cancellations (see attached).Ms*** *** who represented the *** team, who has been doing contracts with *** *** for several years and has informed their team members of the policies.We have been working with this gentleman since JulyEnclosed you will find the documentation to support our case:1) *** Baseball Hotel Agreement with Days Inn-January 9, 20152) *** *** contract *** (*** ***) with Days Inn - January 16, 20153) Copy of *** rooming list with your client's info:4) Your client made his own reservation with Days Inn Central Reservation System on May 23, @ 11.01PM for arriving on June 6, and departing 06/07/2015, and did not cancelled his reservation within cancellation period with the CRSThat is the reason he was charged for one night as a "NO SHOW" in the amount of $+TaxWe had no control over his actionsHe should have called the central to cancel his reservation. 5) Your client visited to the property in the month of June and threatened us to issue him the credit rather than contacting to the CRS where he made his reservationHe told us that if we issue him the credit, then he was going to right a good report about us, otherwise he was going to complain to Revdex.com( He was barking at the wrong tree)6) Then your client disputed the charges with his credit card company (Discover Card), on 08/25/and 10/23/Both times we have submitted this information to the Discover Credit Card Company and the case resolve in to our favor both times.ln response to his statement in reference to my action along with Days Inn and *** Baseball TournamentI would like to ask him how come we all parties are wrong and he is right?He is trying to get his money for his own mistakes and not cancelling his reservation with in the "cancellation period".Next time he should let his reservation handle through the proper channel before he makes other mistakes.I hope this information is sufficient to clear the matter and make him understand the legality of the issue before he files the complaint to you and waste everybody's time.Thank you,*** ***General Manager
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I am not satisfied with this response. What this man did is equal to reaching his hand in my pocket and steeling 200 dollars. I have a reservation through [redacted] and [redacted]. As required by [redacted] Baseball. After receiving the schedule I determined that Friday night stay was not necessary. I called Days inn and changed the reservation to Sat night only. I have stayed in many hotel with travel baseball and changed reservations with no trouble at all. I do not under stand why this man can't understand this simple concept of reservation change. Same name used ( [redacted]) same credit card used (discover card) you would think the computer would connect the dots. When I showed up they said yes I see you have a reservation for Sat. Night and your Discover card on file. Not you have a reservation for Friday and two for Sat night!On a separate note this is a bad hotel skizzy and dirty. You know something is wrong when the person in front of you at the check in desk is asking for their money back and they keep bars and padlock across the breakfast area. When we left on Sunday their was a burning smell like wires on the third floor. I'm sure they are in violation of multiple safety issues.What [redacted] baseball is doing is not right. What gives them the right to dictate where players families should stay and profit from it without accountability? I looked on line and this hotel advertises 60 dollar a nights room and [redacted] has the players paying over 100 dollars. It's all a big scam.To sumerise I stay in this poor hotel for one night June 6 2015 Sat night. One month latter I get my credit card bill and find I was charged for two additional nights. This was done without my knowledge or approval. I have my original reservation, my change of reservation and coresondance with [redacted] as screen shots on my iPad. Please don't let this man, this hotel chain, or [redacted] baseball victimize any more innocent baseball families it is wrong unscrupulous and bad business! The public needs to be made aware.If this poor man needs money so bad I be happy to provide a donation but steeling is not to be tolerated.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr Hotel Manager and travel baseball families,
I'm sure their will be other travel baseball families REQUIRED to use this hotel through [redacted] Baseball. BEWARE!!! Check your credit card statement for false charges. What should of been a simple change of reservation from Friday /Saturday to Saturday only, has become a battle of deception and false charges.This is ridiculas. Mrs [redacted] sent a e-mail to all players families "that for any changes to reservations call the hotel direct, you are on your own" Are you telling me that reservation changes are not allowed? The change was made a week in advance through Days inn reservation name with the same name and the same credit card information that the original reservation was made. I have a copy of the e-mail that Mrs [redacted] sent out. This is clearly a error on the hotel side please correct.Regards [redacted]
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in [redacted]. Our brands are committed to assuring that all of its...
properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. Thank you!
MY first encounter with Mr. and Mrs. [redacted] was on the night on July 8th when they tried to check in under reservation done thru [redacted]. When they arrived at the Front Desk the reservation was for 2 NDD1 rooms (non-smoking 2 double beds). Mrs. [redacted] informed the desk at that time she had pets with her. When we told her we no longer accepted pets she got very upset. My Front Desk person told her that they could cancel the reservation but that they would need to contact [redacted] for their refund. Guest got angry and verbal. So reservations were canceled. Once they are canceled credit is given the single use cc that [redacted] issues are no longer valid.The front desk person called me and I spoke with Mr. [redacted]. He would not shut up and listen to me. So I told front desk to put them in handicap accessible rooms with the pets. Which they did but using their credit card.We effectively turned our Hotel into a non-pet friendly property on June the 19th 2017. All areas were informed which includes [redacted]. Mrs [redacted] made her reservations on June 29th, 2017 well after the date. I spoke and emailed [redacted] on several occasions once for issuing the credits back to the guest and to verify that credit has been issued, and to determine if the guest ever informed them that they would have pets with them, which they did not. [redacted] shows we are a non-pet property on their web site and per their tapes review guest never informed them they were bring pets.Mr. and Mrs. [redacted] were issued credit thru [redacted] on July 17,2017. It can take up to 10 business days for it show at their bank, possibly longer since some of their transaction was with a gift card.I have documentation to back up my conversations, emails with [redacted] (see attached) and Mr. and Mrs. [redacted]. I have tried to work with them but they would not listen to anything I had to say. They would not let me finish a sentence without jumping into the middle and start yelling.Please let me know if any future assistance is needed.[redacted]Front Desk Manager
We received your copy of Mr. [redacted] credit card statement what he does not show is the Credit issued back this card on the 18th of June in the amount of $111.75. That was for the night he was doubled booked. Ms. [redacted] who is in charge of making his son's teams reservation send us a rooming list with guest credit card information for booking the team. If he talks to Ms. [redacted] he should have informed her of his change in plan allowed her to call and makeadjustments. Again I am sending you a copy of the contract Ms. [redacted] signed with [redacted] Baseball and their changes and cancellation policy.Thank You,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all I have never met [redacted] neither the night of July 8 or until this date so she has only heard one side of what was said at the desk that night. When we arrived at the motel approximately 6 pm after riding for 10 hours with our 2 granddaughters my wife proceeded to check in. After about 5 minutes she and my daughter-in-law returned almost in tears. She said that because we had pets we were not allowed to register.Knowing I already checked at Days Inn to see if they were pet friendly and it said they were. I then proceeded in to see what the problem was. The man at the front desk said the motel was no longer pet friendly as of July 1. My reservations were made June 29 through [redacted]. with no mention of not being no longer pet friendly. The man at the desk kept telling me we made our reservations through a third party. I agreed. I asked him if I could talk to his superior and he got belligerent and told me he couldn't get in touch with anyone. I asked him what I could do and rudely told me to find another motel. Yes after that I did get a little angry so I insisted on talking to a superior and he kept denying me and without any more discussion he canceled our rooms without further discussion. After he canceled our rooms I asked him to please sign the cancellation form and he told me he wouldn't but I insisted. He finally did sign one and than changed his mind and took both forms and ran off into the next room.Apparently [redacted] called while he was in the other room. He returned to the desk talking to [redacted]. I asked if I could talk to her and at first he denied me than gave me the phone. I told [redacted] my situation and wanted to know what I could do. She told me that I booked through a third party and that there was nothing she could do. I finally said I was going to report this to the Revdex.com. She asked me to put the man back on the phone. After he hung up he was nice and said he had 2 rooms for us. So my wife proceeded to make out the forms. He asked her for a credit card for incidental charges. She asked again why he needed her credit card and again he assured her there would be no charges except for incidentals. After getting home and checking our account we discovered both rooms to the credit card. I contacted [redacted] to explain why explain why we were charged for the rooms with our credit card and she again told us that because we used a [redacted] card that we purchase she couldn't return out money that [redacted] had to. She said to check our account for the credit. After a couple of days my wife checked the card and it still wasn't back on the card. And after checking our bank account she found out that they took both rooms out of our account but charged a third room ( without our consent ) on our account. This is yes I got angry and again called [redacted].Again she began with we used a third party to book the rooms. I get that but they fraudulently added a third charge to our account. After a few days it was put back into our account for the third charge only.I know I have to pay for the rooms but here are my concerns: 1. If the night clerk would not have lost his cool maybe the rooms would not have been cancelled and the rooms would have been already paid for by the [redacted] card. 2. Why did the night clerk tell my wife that the credit card she gave him was for incidentals only and then charge the card for our rooms. ( I believe this was fraud because he knew he was going to charge our card all along). 3. At some point he expressed the fact that a third party ( [redacted] ) doesn't pay the total amount of the room charges and seemed discussed. If this is a problem with them why do they allow booking through them. This is not a consumers problem but a business problem. If they are not happy then why do they accept the card. 4. Who and how did they charge our credit card for a third room. Neither me or my wife gave them permission to do that. ( this seems like fraud to me) 5. And again I have never to this day have I met [redacted]. She got this all at the desk from one of her employees. If she wants, to ask there was a young lady at the desk also working that night and was very apologetic to us when the clerk was not standing at her side. 6. Just for your information I worked in the public sector for 30 years and if I had spoken to anyone the way [redacted]'s clerk did I would have been fired. I would like the answers to 1 thru 5. before I except the businesses explanation. Regards,
[redacted]