Showcase Lawns by Firefly

This email shall serve as response to a complaint filed by [redacted] (case number [redacted] ) Please forward all future communications to this email address.Mr [redacted] contacted my company to winterize his sprinkler system a number of week prior to the date we arrived on Wednesday, November This is not in question since he admits in his complaint that he contacted the gate.Upon arrival at the commercial gate entrance at 8:AM on 11/1/2017, we were informed that Mr [redacted] had not contacted them to allow us accessBoth the gate and we attempted to contact Mr [redacted] at that time to no availWe were forced to leave.In the AM on 11/2, Mr [redacted] contacted us and angrily inquired as to why we missed out appointmentI politely informed Mr [redacted] that we attempted to get in, but could notWhen I told him he had to pay us a service fee of $ [redacted] for the wasted hour of our day, he got angry.It is the responsibility of the customer to grant us accessBeing turned away was, in no way, our fault and beyond our controlI incurred a real financial cost in paying a helper to sit next to me in a van for an hour in the wasted effortIn addition, I lost fuel, wear and tear, and opportunity costs during a very busy time of our year.This case has been turned over to collections.Respectfully,Steve *Firefly

The gate does not always provide confirmation emailsIt is beyond my control if the gate staff is not confirming emailsIf firefly attempted to get in the first thing the gate would do would be to check to see if the resident emailed the gatePlease see my email which is below [redacted] [redacted] >To: [redacted] ***Nov at 8:AMToday Steve from Fire fly is coming to do some work [redacted] \

This review relates to lawnmower repair. I cannot recommend Fire Fly. Their attacks on me and my family's integrity is not professional.

I performed Spring maintenance on my mower (oil, plugs, oil filer, air filter, washed) and purchased new blades. However, there was a fuel system problem, and the starter went out. Fire Fly said they could fix. When they picked up the lawnmower, I reminded the gentleman that I did NOT need Spring maintenance, or blade work. He said he would note in the work order and ONLY address the fuel and starter motor. Three weeks later, I get a call from Mortons saying they had the mower and wanted to know the problem. They said they received it from Fire Fly.

I explained to Mortons the problems and they said they saw the new spark plugs, oil, filters, etc. I called Fire Fly. No one answered so I left a message asking how much I owed them to transport the mower to Morton, as I assumed they decided not to fix. I never heard back from Fire Fly, until after Mortons fixed. Mortons rebuilt the carb because of ethanol issues. Mortons called me to notify repairs complete - carb, fuel lines, battery, starter. Because I was out of town at that time, I told Mortons I would pick up when I arrived back in town.

Fire Fly picks up the mower while I was still out of town. Glad to pay them for transporting. My wife is home when they arrive and the bill is $160 from Fire Fly and the Mortons bill. I called Fire Fly to enquire about the $160, and the first thing the owner says is "calm down" you have paid. He then goes on to say that they performed Spring maintenance including oil, oil filter, plugs, air filter, power washed and sharpened the blades. He said they performed an hour of diagnostics and delivered to Mortons because Fire Fly is not a repair shop.

I explained (Fire Fly owner interrupting several times) what I told the gentleman on pick up. The owner says he doesn't know who picked up my mower, but that Fire Fly is not a repair shop and that he cannot make any money if he does not perform the Spring maintenance. I told the owner of Fire Fly that his employee should have told me that when he picked up the mower, and I would have taken it to Mortons myself.

The Fire Fly owner said that he is a Christian and that I am not. He asked what I should charge me. I explained I am not in his business, but they did perform unauthorized and unnecessary work (even Mortons noted the fresh oil, filters and plugs), for which I should not be responsible. The Fire Fly owner again said that he didn't make money unless Fire Fly did the Spring maintenance. I offered to pay a reasonable fee for transportation and the diagnostics. Fire Fly reduced the bill, and the owner said, again, that he is a Christian, and I am not.

I am a Christian. The Bible tells me to pay what I owe: taxes to whom taxes are owed, revenue to whom revenue is owed, respect to whom respect is owed, honor to whom honor is owed. Mr. Owner of Fire Fly please allow me to direct your attention to the Bible -- specifically to the verses regarding the love of money, and letting your yes be a yes and your no be a no.

This email shall serve as response to a complaint filed by [redacted] (case number [redacted]) Please forward all future communications to this email address.Mr. [redacted] contacted my company to winterize his sprinkler system a number of week prior to the date we arrived on Wednesday, November...

1. This is not in question since he admits in his complaint that he contacted the gate.Upon arrival at the commercial gate entrance at 8:30 AM on 11/1/2017, we were informed that Mr. [redacted] had not contacted them to allow us access. Both the gate and we attempted to contact Mr. [redacted] at that time to no avail. We were forced to leave.In the AM on 11/2, Mr. [redacted] contacted us and angrily inquired as to why we missed out appointment. I politely informed Mr. [redacted] that we attempted to get in, but could not. When I told him he had to pay us a service fee of $** for the wasted hour of our day, he got angry.It is the responsibility of the customer to grant us access. Being turned away was, in no way, our fault and beyond our control. I incurred a real financial cost in paying a helper to sit next to me in a van for an hour in the wasted effort. In addition, I lost fuel, wear and tear, and opportunity costs during a very busy time of our year.This case has been turned over to collections.Respectfully,Steve *Firefly

The gate does not always provide confirmation emails. It is beyond my control if the gate staff is not confirming emails. If firefly attempted to get in the first thing the gate would do would be to check to see if the resident emailed the gate. Please see my email which is below.  *
[redacted]>To:[redacted]Nov 1 at 8:20 AMToday Steve from Fire fly is coming to do some work. 
[redacted] \