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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter that was addressed to me contain false information1. My vehicle never left the Midas  April 26th, until Linda and I spoken and she stated that I would be charged storage fees after showing my frustration of the matter. I had my vehicle immediately towed on 5/07/20162. Per Midas associate the codes at the initial inspection read C1201 and C1202, as documented on the Midas Touch Visual Courtesy Inspection, these are the same codes that read at the time of my second arrival on April 26th, which further lets me know that this had absolutely nothing to do with the over heating of my vehicle.3. 1300 miles from April 26, 2016 to April 28th is highly impossible especially considering the fact that Midas had possession of my vehicle until 5/7/2016. Even then 1300 miles is still impossible to put on a vehicle in less then a month, when all you do is school and home!4. My initial visit there were several lights on, on the dash, however; when asked what they meant or pertained to Steve O[redacted] stated that VSC meant that there was a computerized system in my vehicle that caused that light to come on, and it would need to be hooked up to this system in order to regain its stability and complete function. The check engine light was also on, Steve stated that he could take a look and correct this as well, this was the reason for the full inspection. According to Steve he had repaired all problems related to the lights, there was no lights on at the time I picked my vehicle up.5. Midas stated that the vehicle had no leaks at the time of initial repair, there document states clearly there was indeed a leak, and specifically with the coolant. In fact as I review the paper work coolant was marked twice. However, the President and his associate Linda (whom inspected the vehicle herself) stated the vehicle had leaks at the time of breakdown 4/26/2016, and specifically coolant which again suggest that the origin of the problem was not repaired. Also when Jesse the store manager inspected the vehicle he stated that the vehicle had no coolant at all, to my boyfriend.6. The placement of the spark plugs is irrelevant, it has nothing at all to do with the radiator or leaks that I paid 1300 dollars to correct. 7. Per Steve and his estimate on 4/26/2016 the vehicle needed spark plugs, fuel system service, and spark boot totaling 679.82 please see estimate at the time of overheating and a dead motor.  Not engine coolant, motor, or the so called cracked piece running directly from the radiator that was just replaced for 1300+ dollars.I have included all documents from Midas, and their associates, which clearly suggest that they are at fault for the the motor going out in my vehicle. I've never known a spark plug, or a boot to cause over heating in a vehicle, and ultimately kill a motor. But according to Steve and Midas it can happen!This company has no integrity! No honesty behind its name. I request that I be refunded in full!
Regards,
[redacted]

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Address: 314 West 53rd Street, New York, New York, United States, 10019

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www.midasteam.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Showcase Magazine, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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