ShowClix Inc

To whom it may concern: Every customer who purchases tickets through our online portal must agree to our terms of service. These terms (https://www.[redacted]) explicitly state the following refund policy:"ShowClix is unable to offer refunds after a ticket has been purchased;...

however, a refund may be issued when an event is canceled. If an event is canceled, a refund in the amount of the face value of the ticket will be issued to customers who purchased tickets. Service, delivery and transaction fees will not be refunded. The event promoter will have control over refund availability and duration. ShowClix will not be able to issue refunds until any outstanding balance for the refunds has been compensated by the event promoter." Unfortunately this falls under the situation where we cannot issue refunds until the event promoter makes the necessary funds to do so available. While we regret this inconvenience, this was expressed in the agreed upon terms prior to purchase. Thank you,  Joe M[redacted]Risk ManagerShowClix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I continue to stand firm in my statement that there was a computer glitch when ordering the tickets.  We would never have picked the Wilmington NC location.  When talking to a representative from Magic Men they informed me that a refund would need to come from the ticketing agency ie show clix.  They stated they in no way had anything to do with the issuing of a refund.    
Regards,
[redacted]

I do not understand. Does the customer not want a refund? Why would she reject the resolution of a refund?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Event was essentially canceled due to the Performer not showing up. I have personally contacted Showclix on 4 separate occasions whom essentially Hung up in my face. I have run out of all options. If Showclix is waiting for the promoter then why haven't I been notified. Showclix decided to end all communication with me which lead to this complaint. I have been requesting this refund for longer than 30 days now and enough is enough. All in all Showclix blames the promoter the promoter blames Showclix. Who Is responsible for this? I paid Showclix therefore I am going through showclix form my refund. They are the company who has my card on file. Please stop giving me the run around and give me my refund.
Regards,
[redacted]

It is 100% false that the customer was not given the option to pay in full at the time of purchase. It is true that once the customer selected a payment plan that the dates of the tickets cannot be exchanged until the scheduled payments are completed. This also happened late in the afternoon on...

Friday near the close of business, and the customer gave us nearly zero time to get in touch with the seller to see if there was a resolution we could offer before filing a Revdex.com complaint since we got it on Monday morning. While we maintain that this was the customer's mistake, we are actively working on a resolution our client to help resolve the issue.

There is an enormous demand for tickets to [redacted] and unfortunately not all customers were able to purchase tickets as there are more potential ticket-buyers than tickets available. Our systems are secure and we do not share information of customers with anyone.Since there was no actual transaction...

here, I request this case be closed.

It would appear that this customer purchased a 3rd ticket approximately 24 hours after purchasing the original 2, so I'm not sure what the issue is here (please see attached screenshots of order confirmations).  ShowClix does not control the number of tickets available for events. This cap...

is set by our clients selling tickets on our platform, who can also control the number of tickets available per sale. We never reveal the number of tickets remaining in any inventory, as this could adversely affect sales, and no ticketing company does this. As for our refund policy, it is very clearly explained during the ordering process and also mentioned in our terms of service (showclix.com/tos).  We feel that ShowClix has acted appropriately in this situation.

Hi, My apologies but we will not issue a refund. All sales are final. If this was truly a case with stolen account information, Visa and Mastercard rules state that the customer will not be held liable. You must contact your bank to dispute any fraudulent charges.

The promoter of this event holds all funds and controls when refunds are issued. We do not have the funds from the concert.

Revdex.com:
I have reviewed the response made by the business in reference to complaint id [redacted], and have determined that this does not resolve my complaint.  for your reference, details of the offer I reviewed appear below.
As I have stated to you people numerous times the bank will not refund anything that was sent to my hacked email address it has to be issued by the vendor. You have all this information in previous correspondence and still act like I have not mentioned this to you. I would not waste my time dealing with incompetent people if the bank had just agreed to a refund. So with that being said again.... Issue my refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company is doing NOTHING to collect our funds from the promoter.  It has been over a month.  When I asked them what they were doing to recover the funds, the response was "we can't tell you".  When I asked for the contact person promoting the show and phone number, the response was "we can't tell you".  When I asked for the full name and phone number of the CEO of ShowClix, the response was "we can't tell you".  What can they tell me other than they are inept.They are just pointing to their rules and conditions and not explaining what they are going to make this right.Furthermore, they paid the promoter BEFORE the show, which in my opinion was irresponsible. They just do not care.  They received their fee and are doing nothing to protect the people who trusted them with their money.
Regards,
[redacted]

Hi,Due to the nature of credit card disputes, our company policy is that all refunds must be returned to the original method of purchase, in this case a credit card. Please call us between 10am and 6pm Eastern time this week and ask for Phil S[redacted] so we may process your refund.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint id [redacted], and have determined that this does not resolve my complaint.  for your reference, details of the offer I reviewed appear below.
I am so incredibly upset by show clix response.  they most certainly were the company that I went through to purchase the tickets for the event in reading! Why are they making that claim now when this has been an ongoing issue since these tickets were purchased in july. Their response is totally erroneous:  " we did not even do the ticketing for the reading event so it is impossible that she came to our site and could even attempt to buy tickets for that location."  if that were truly the case this would have been a response in the numerous emails and calls that have been made to show clix since day one of notification of the problem.    I have previously been in touch with magic mike and they said they could not help with a refund since show clix was the site that I used and who the refund needs to come through. i informed them of the difficulty I was having and stated that show clix was the ticketing agency.  they were the ones who charged my credit card therefore they needed to issue the refund.  i informed them of the issues I was having dealing with show clix and  magic mikes response was " so they are blaming this issue on us?"  they said they were sorry but the refund would have to come from show clix.  also, I just googled magic men live reading pa and the first thing that appears is :  tickets for magic men live in reading from showclix.  this proves they are lying and unethical in their business management.  I stand by my claim that there was a glitch in their computer system.  there is no way we would have purchased tickets to an event in north carolina.  they were notified immediately of the issue.  they have been unwilling to settle this dispute.  they were able to resell the" erroneous "tickets for wilmington because they were notified immediately of that error and that we would not be traveling to north carolina.  so no business would have been lost.  the reading show we did want tickets for did sell out.  I only ask that show clix do the right thing and refund my money.
Regards,
[redacted]

Revdex.com:this event is billed as "the biggest party to hit new york city " each year there is a failure to supply tickets and the excuse of a down system , seems the only people not having a problem is the people to purchase tickets just to re sell at triple the selling price or more.In a facebook post from [redacted] of [redacted]  he states there was a slow down of the system and those who were attempting to buy tickets in queue know that it took several hours to move through the queue and received error messages along the way .Mr. [redacted] also stated resellers were going to have there orders canceled , if this is true how and when is showclix planning on selling these tickets ? Had there not been a failure of the system i  and many others would have been able to purchase our tickets on 5/13 .I ask that the case not be closed until purchasing information is given for the tickets that was clearly stated would be canceled for those that are reselling the tickets at triple or more the selling price .This complaint is about  the families that enjoy going to [redacted] , spending their money at [redacted] and not being able to get tickets because [redacted] and showclix failed .
I have reviewed the response made by the business in reference to complaint id [redacted], and have determined that this does not resolve my complaint.  for your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once I was able to speak with a manager my concerns were resolved. Nick was excellent and very professional to work with. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint id [redacted], and have determined that this does not resolve my complaint.  for your reference, details of the offer I reviewed appear below.
Clearly you people were going to issue a refund when you submitted the claim to your accounting department. You people are crooks over $40 damn dollars. You think I am not aware of the bank supposed to be the ones to issue the refund? Clearly if you would read the responses I have told you they will not refund something that was sent to the email address I had on file with them during the time of the transaction!!!!! Issue my [redacted] refund!
Regards,
[redacted]

The seller insists they did not alter the dates or locations of the shows and this was clearly the customer's mistake in purchasing for the wrong date and city. Our terms of service clearly states that all sales are final and no refunds will be given except in the case of a cancelled event, which...

this event was not. It is up to Magic Men if they want to issue a refund, and they did not for this event. We did not even do the ticketing for the Reading event so it is impossible that she came to our site and could even attempt to buy tickets for that location. Please see showclix.com/tos for the terms the customer agreed to prior to purchase.Thank you,[redacted]Risk ManagerShowClix

The promoter of this concert holds all funds and is responsible for issuing refunds. We hold no revenue for this event.

We will only process refunds back to the original purchase method, which in this case is a credit card. We regret that the offer of a full refund to the credit card is unsatisfactory, but that is all we are prepared to do at this time.