Showe Management Corporation

The response is my concern to begin with was that if it was just routine preventative maintenance that it was unnecessary since I keep our home spotless and we had no bug problem since I am months pregnant and I also babysit a month old I was concerned about harmful chemicals being sprayed.The treatment was not due to scheduled inspectionsThe treatment was due to the apartment directly next door being infested with bed bugs which is much different than just routine spraying for pestsWe were originally told that both apartments on either side of the infested apartment needed treatedWhen I returned to my apartment and was informed that my unit was not treatedI was concerned because of the research I had done said that any unit that shared a common wall needed to be treated.I contacted the health department, state fire marshal, and the pest control company that was used to treat the apartments every one of them also said our apartment should have been treatedThe pest control company specifically said that the treatment they use, is only effective in a multi unit building when at the very least apartments sharing a common wall were also treated but they recommend treating every unitThey also told me that if only the infested apartment was treated the bed bugs would try to escape from the pesticide to the untreated apartmentsFor us to pay for the treatment on our own it would cost $We have noticed an increase in ants, beetles, earwigs, and centipede/millipede like bugs since our neighbor's apartment has been treated

The former tenant has received a final account statement as per our operating policy and tenant landlord law in Ohio

Kings Highlands, per company policy, inspects each and every apartment in its portfolio every year and notifies the resident(s) of the upcoming inspection by sending a Twenty Four Hour Notice of Intent to Enter on the specified date It is important to us that we do these inspections as items break or wear out and residents don't always inform us when repairs are needed Also, we are able to check the housekeeping within the apartment so that the apartment is maintained in a decent, safe and sanitary condition as required by law.On December 12, 2016, after providing the resident with the proper notice of our intent to enter, we were denied access to the apartment as the resident stated that she was ill and didn't want us to enter her apartment We chose not to do so per her request.We then followed up with as letter to the resident stating that she failed to comply with lease requirements and community policy--reference being made to refusal of entrance for the scheduled annual inspection In that letter we did say that her lease could be terminated within thirty day from the date of the letter; however, it was immediately stated, after that, that she had ten (10) days to discuss the proposed termination of tenancy with the community manager and that she should call the office to schedule an appointment for this discussion This was not done by the resident--we were then sent the Revdex.com complaint for review.On or about Dec7, we hand-delivered another Twenty-Four Hour Notice of Intent to Enter advising the resident that we would re-inspect her apartment on Monday, Dec., 2016, in order to complete the inspection Again, she did not reply one way or another to this notice There are some items that we need to repair, such as a closet door doesn't latch, the door chain is broken, a door handle needs tightening and the stove could use cleaning There are items, such as broken mini-blinds in the bedroom, a missing stove burner and the toilet lid that is missing which we will repair or replace but that the resident will be charged for the replacement or repair which is our standard policy with regard to tenant caused damagesWith regard to terminating her lease, we are more than desirous to have the resident remain as a resident and hope that she will do so Had she just contacted the office, per our request, the rescheduling could have been set up, and, as it stands now, all references to a lease termination stricken from her records which it will be Again, we wish to have her remain as a resident and, as we do with all residents who have items to repair or replace in their apartment, we will be notifying her as to when, by day and date, as to when we will be able to effect the repairs Thank you

It is the standard company policy in accordance with the preventative maintenance schedule to inspect all units on a quarterly basis for any possible signs of infestations As such, all residents in Ms***s building were notified as required by law at least hours in advance of the scheduled inspections On the date of the inspection, Ms [redacted] and another unidentified person in her unit indicated they did not want Ms***'s apartment treated The manager informed Ms [redacted] that if there were signs of infestation the infestation would need to be addressed; if there were not any signs of infestation, it would not need to be treated No signs of infestation were found that day in Ms***'s apartment, therefore, in accordance with our standard policy, it was not treated.Ms [redacted] was not charged for a treatment, therefore her request for $is unfounded We hope that our response will bring the matter to satisfactory close.Thank you,

Ms*** is correct. At move-in, if a person
occupies a unit on a date other than the first of the month, a prorated amount
of rent is due in the month of move-in. After the move-in, rent is due in
its entirety at the stated monthly rate on the first day of each month
to
include a resident’s intended “final” month of residencyIf the resident moves
out mid-month upon completion of the initial lease term, any prorated rent
amounts payable back to the resident are reflected on the FAS [Final Account
Statement] and refunded via our corporate accounting department. This is
relatively standard in the multi-family industry
Please refer to paragraph V of the lease agreement that Ms
*** signed with the property:
With regards to Ms***’s comments on service issues, her unit is and has been inspected and/or treated the same as all other units according to our preventative maintenance policyAny written service requests submitted specifically by the resident had been completed. If there are any remaining issues, the resident should submit a new service request. We thank you for your attention to the matter and respectfully request that this bring the case to a close

:Like I have said multiple times the work orders I have put in were in no way shape or form "fixed" in fact the issues was never even touched by maintenanceI did my job as a tenant which is putting the work order in, I should not be punished for them not fixing the issueI at this point in time am taking the necessary steps to get out of this homeI was willing to even pay to get out of my lease but when im told I have to pay months rent to leave for issues I can't fix on my own is not even logical They have not been willing to help at all and have showed no remorse for my family being hurt and affected

Mr*** had an outstanding balance with the property and breached the repayment agreement he had signed; Therefore, per standard operating policy the debt was reported. We hope that the complaint can now be closed

Dir Sir/Madaam:
On November 3, 2015 a Hamilton Creek Apartments Maintenance Technician inspected the unit of 16 Birch Place.
Upon inspection, there were no leaks found or any of the concerns stated in Ms. Seeger's complaint.

To Whom It May Concern;Regarding the complaint filed by
Ms. [redacted], the posted office hours to which she is referring [9am – 6pm M-F
and 11am – 3pm Sat] are the hours that we hold available to all residents and
applicants to visit the rental office to conduct business with our...

staff. 
Given the nature of property management, the hours of any given employee’s work
day may not be restricted to that specific timeframe and is dependent upon the
scope of their individual job titles.  If maintenance is required in a
specific unit, the resident of that unit is given at least 24 hour notice of
our intent to enter the unit…no notice required for vacant units.  If
maintenance is required in a common area that will impede the existing
residents generally accepted use of the area, notice is likewise
provided.  Ms. [redacted] complaint of maintenance work occurring at 8am is
unwarranted and 8am is an acceptable hour for work to occur.  As for Ms.
[redacted] recommendation for training, we offer ongoing training for all of our
employees through a variety of venues.  We hope this will bring the matter
to a satisfactory close.  Thank you.  Sincerely, Showe Management
Corporation

In response to Mr.  [redacted]'s complaint, the manager at the apartment community properly processed his final account statement and Mr. [redacted] was charged appropriately for the expenses for services/products directly related to circumstances created by him during his tenancy with us...

as allowed for in the lease agreement he signed with management.  Additionally, Mr. [redacted] was appropriately charged rent based on our rent collection policy as allowed for under Ohio Tenant/Landlord law.We respectfully request that the complaint be closed as satisfactorily resolved.Thank you.Sincerely,Michelle O[redacted]SMC

The response is false my concern to begin with was that if it was just routine preventative maintenance that it was unnecessary since I keep our home spotless and we had no bug problem since I am 8 months pregnant and I also babysit a 2 month old I was concerned about harmful chemicals being sprayed.The treatment was not due to scheduled inspections. The treatment was due to the apartment directly next door being infested with bed bugs which is much different than just routine spraying for pests. We were originally told that both apartments on either side of the infested apartment needed treated. When I returned to my apartment and was informed that my unit was not treated. I was concerned because of the research I had done said that any unit that shared a common wall needed to be treated.I contacted the health department, state fire marshal, and the pest control company that was used to treat the apartments every one of them also said our apartment should have been treated. The pest control company specifically said that the treatment they use, is only effective in a multi unit building when at the very least apartments sharing a common wall were also treated but they recommend treating every unit. They also told me that if only the infested apartment was treated the bed bugs would try to escape from the pesticide to the untreated apartments. For us to pay for the treatment on our own it would cost $660. We have noticed an increase in ants, beetles, earwigs, and centipede/millipede like bugs since our neighbor's apartment has been treated.

Hamilton Creek Apartments stands behind its response sent on November 4, 2015. Hamilton Creek has verified all of the work orders pertaining to this resident, and the fact that the work orders have been closed out. We take pride in providing the best possible service in response to maintenance issues. We also try to respond in the most timely of fashion to any issues that may arise. As stated in our response on November 4, 2015, all these tenants have to do is follow their Lease Agreement, and come to the office to fill out a current work order to resolve any current issues that they may be experiencing. We will be more than happy to respond to their requests in the most expedient of fashion, however they must fill out a new work order. Until they fill out a work order, we cannot assist them in resolving this issue as this issue does not meet our requirement or description for an emergency and as stated in our Community Policy. Our Community Policy also states:Under Apartment Entry:"For your protection, absolutely no one will be given access to resident's apartment in his or her absence without prior written approval from resident to management." Read Service Call Notice or "Work Order".  Until such a time as the tenants can come in and fill out a new work order, we cannot and will not enter the unit without the tenants consent, unless it were to fall under the emergency category as stated in our Community Policies; in which clearly this does not meet any of the those definitions or criteria.In closing, and as clearly stated before, we would love to resolve this issue, and will be more than happy to correct any current issues, however the tenants MUST fulfill their obligations in order for us to fulfill ours. We here at Hamilton Creek do not condone nor will we participate in ad hominem attacks.The Management Team at Hamilton Creek

The former tenant has received a final account statement as per our operating policy and tenant landlord law in Ohio.

The maintenance man came into my apartment and seen that the Knobs on...

the shower was leaking  and the sink was leaking (causing mold) and he said quote on quote " this really needs fixed". The man also didn't try running the water like you would when a shower is taken, (the water was barley ran, so he could say their was no leak) Again I have picture proof of the leak that is timed and dated, I have pictures of my daughters face that was bruised due to the leak that is also timed and dated. The last time this happened our ceiling fell in. I am not taking the chance of it falling on me or my family. Also the water leak comes through my light fixture in my kitchen,  that is a serious electrical hazard.  This apartment is not livable, I'm scared to turn my kitchen light on because I could be electrocuted  I feel as if the Apartment complex doesn't care about our well being they just care about our money. If they cared this would have never had to get escalated this far. I don't feel safe there and do not want to continue living there. Please see the attached photos, it shows the leak after taking a shower and my daughters face after falling.

Ms. [redacted] statement is not true or acceptable.  On the day in question we were doing what is a normal preventive maintenance measure requiring us to change furnace filters as well as doing preventive extermination measures.  The manager of the property stated that she and another staff member knocked on the apartment door and announced ourselves as we always do.  We then tried to enter, using our key, however the chain was on the door barring us from admission even after we asked the occupant to remove the chain.  At that point we ceased to try to enter and went on to another adjacent apartment to do the filter change and extermination.  There were no threats of retaliation in any way, shape or form nor did we have objections from any other resident as we entered and treated their apartment home.  When we do any attempt to enter any apartment, we provide a 24-Hour Notice of Intent to Enter to let the resident(s) know what we will be doing.  This is permissable in our lease with the resident as well as permissable under the State of Ohio laws.The resident appears to be unhappy with her tenancy which is up at the end of March, 2017.  If she wishes she can come to the rental office and give us a Thirty Day Notice of Intent to Vacate which we will accept which will allow her to leave prior to the end of her lease period with no depending on the date she gives it to us.  There will be no rent concessions or return of rent and, depending on the condition of the apartment (normal wear and tear allowed) her deposit  will be refunded after she moves out if the apartment is left in a decent, safe and sanitary manner.

It is the standard company policy in accordance with the preventative maintenance schedule to inspect all units on a quarterly basis for any possible signs of infestations.  As such, all residents in Ms. [redacted]s building were notified as required by law at least 24 hours in advance...

of the scheduled inspections.  On the date of the inspection, Ms. [redacted] and another unidentified person in her unit indicated they did not want Ms. [redacted]'s apartment treated.  The manager informed Ms. [redacted] that if there were signs of infestation the infestation would need to be addressed; if there were not any signs of infestation, it would not need to be treated.  No signs of infestation were found that day in Ms. [redacted]'s apartment, therefore, in accordance with our standard policy, it was not treated.Ms. [redacted] was not charged for a treatment, therefore her request for $660.00 is unfounded.  We hope that our response will bring the matter to satisfactory close.Thank you,

Kings Highlands, per company policy, inspects each and every apartment in its portfolio every year and notifies the resident(s) of the upcoming inspection by sending a Twenty Four Hour Notice of Intent to Enter on the specified date..  It is important to us that we do these inspections as items...

break or wear out and residents don't always inform us when repairs are needed.  Also, we are able to check the housekeeping within the apartment so that the apartment is maintained in a decent, safe and sanitary condition as required by law.On December 12, 2016, after providing the resident with the proper notice of our intent to enter, we were denied access to the apartment as the resident stated that she was ill and didn't want us to enter her apartment.  We chose not to do so per her request.We then followed up with as letter to the resident stating that she failed to comply with lease requirements and community policy--reference being made to refusal of entrance for the scheduled annual inspection.  In that letter we did say that her lease could be terminated within thirty day from the date of the letter; however, it was immediately stated, after that, that she had ten (10) days to discuss the proposed termination of tenancy with the community manager and that she should call the office to schedule an appointment for this discussion.  This was not done by the resident--we were then sent the Revdex.com complaint for review.On or about Dec. 7, 2016 we hand-delivered another Twenty-Four Hour Notice of Intent to Enter advising the resident that we would re-inspect her apartment on Monday, Dec., 12 2016, in order to complete the inspection.  Again, she did not reply one way or another to this notice.  There are some items that we need to repair, such as a closet door doesn't latch, the door chain is broken, a door handle needs tightening and the stove could use cleaning.  There are items, such as broken mini-blinds in the bedroom, a missing stove burner and the toilet lid that is missing which we will repair or replace but that the resident will be charged for the replacement or repair which is our standard policy with regard to tenant caused damages. With regard to terminating her lease, we are more than desirous to have the resident remain as a resident and hope that she will do so.  Had she just contacted the office, per our request, the rescheduling could have been set up, and, as it stands now, all references to a lease termination stricken from her records which it will be.  Again, we wish to have her remain as a resident and, as we do with all residents who have items to repair or replace in their apartment, we will be notifying her as to when, by day and date, as to when we will be able to effect the repairs.  Thank you.

We acknowledge the resident's concerns over possible
infestations.  We too are proactive and consistent in adhering to and
applying our standing policy of preventative maintenance of the
property/units.  We utilize the services of an independent professionally
licensed contractor experienced in the detection and treatment of various
infestations.All residents, including Ms. [redacted], receive notices and information
regarding our policies which they sign upon moving into the property to
acknowledge their acceptance of the policies. Upon her move-in, Ms.
[redacted] signed her acknowledgment.  If Ms. [redacted] now chooses to
reject the standard policies, she does so in violation of her
written/signed lease agreement with the property.
We hope that the Revdex.com can now bring the matter to a close.

As stated in the original complaint, Riverlodge Apartments and Showe Management are unable to demonstrate that I am at fault, and therefore financially responsible, for the circumstances leading to the relevant extermination charges. In regard to the rent charges that they have attempted to collect, I maintain that I was paid in full at the time that I left. This is evidenced by the fact that my last rent check was cashed shortly after my move-out.