I ordered a $kitchen faucet from ShowerDoorDirectThe shipper lost the shipment - not the seller's fault, certainlyBut I found out a week later that the ShowerDoorDirect had applied for and received compensation for the lost shipment, but did not let me know they had, and did not meaningfully respond to any of my e-mails or phone calls on the matterShowerDoorDirect has received their compensation from the shipper, but four weeks after ordering I'm still out $650, and I have no faucet and no meaningful response from ShowerDoorDirect
I purchased several door handles from this company through AmazonI spent a total of about $Unfortunately for me, I did not require all of them immediately, and did not notice until more than days past the purchase date that they had sent me some incorrect handlesWhen I e-mailed them, politely explained the situation, and asked how I could rectify this and get the correct handlesThe items were still in their original box, unopened, and I didn't want to return them I simply wanted the correct handles (they send lefts instead of rights) I was informed that they could not help me as it was past daysThat was itIt was a very curt, and amazingly short sighted e-mailConsidering these three handles account for about $of the three hundred dollar order, I expected a very different response I would strongly recommend against purchasing from this companyThe combination of incompetence in their shipping department, and rude stubbornness in their customer service department is a very poor combination for customers
I ordered a $650 kitchen faucet from ShowerDoorDirect. The shipper lost the shipment - not the seller's fault, certainly. But I found out a week later that the ShowerDoorDirect had applied for and received compensation for the lost shipment, but did not let me know they had, and did not meaningfully respond to any of my e-mails or phone calls on the matter. ShowerDoorDirect has received their compensation from the shipper, but four weeks after ordering I'm still out $650, and I have no faucet and no meaningful response from ShowerDoorDirect.
I purchased several door handles from this company through Amazon. I spent a total of about $300. Unfortunately for me, I did not require all of them immediately, and did not notice until more than 30 days past the purchase date that they had sent me some incorrect handles. When I e-mailed them, politely explained the situation, and asked how I could rectify this and get the correct handles. The items were still in their original box, unopened, and I didn't want to return them I simply wanted the correct handles (they send lefts instead of rights).
I was informed that they could not help me as it was past 30 days. That was it. It was a very curt, and amazingly short sighted e-mail. Considering these three handles account for about $55 of the three hundred dollar order, I expected a very different response.
I would strongly recommend against purchasing from this company. The combination of incompetence in their shipping department, and rude stubbornness in their customer service department is a very poor combination for customers.
I ordered a $kitchen faucet from ShowerDoorDirectThe shipper lost the shipment - not the seller's fault, certainlyBut I found out a week later that the ShowerDoorDirect had applied for and received compensation for the lost shipment, but did not let me know they had, and did not meaningfully respond to any of my e-mails or phone calls on the matterShowerDoorDirect has received their compensation from the shipper, but four weeks after ordering I'm still out $650, and I have no faucet and no meaningful response from ShowerDoorDirect
I purchased several door handles from this company through AmazonI spent a total of about $Unfortunately for me, I did not require all of them immediately, and did not notice until more than days past the purchase date that they had sent me some incorrect handlesWhen I e-mailed them, politely explained the situation, and asked how I could rectify this and get the correct handlesThe items were still in their original box, unopened, and I didn't want to return them I simply wanted the correct handles (they send lefts instead of rights) I was informed that they could not help me as it was past daysThat was itIt was a very curt, and amazingly short sighted e-mailConsidering these three handles account for about $of the three hundred dollar order, I expected a very different response I would strongly recommend against purchasing from this companyThe combination of incompetence in their shipping department, and rude stubbornness in their customer service department is a very poor combination for customers
I ordered a $650 kitchen faucet from ShowerDoorDirect. The shipper lost the shipment - not the seller's fault, certainly. But I found out a week later that the ShowerDoorDirect had applied for and received compensation for the lost shipment, but did not let me know they had, and did not meaningfully respond to any of my e-mails or phone calls on the matter. ShowerDoorDirect has received their compensation from the shipper, but four weeks after ordering I'm still out $650, and I have no faucet and no meaningful response from ShowerDoorDirect.
I purchased several door handles from this company through Amazon. I spent a total of about $300. Unfortunately for me, I did not require all of them immediately, and did not notice until more than 30 days past the purchase date that they had sent me some incorrect handles. When I e-mailed them, politely explained the situation, and asked how I could rectify this and get the correct handles. The items were still in their original box, unopened, and I didn't want to return them I simply wanted the correct handles (they send lefts instead of rights).
I was informed that they could not help me as it was past 30 days. That was it. It was a very curt, and amazingly short sighted e-mail. Considering these three handles account for about $55 of the three hundred dollar order, I expected a very different response.
I would strongly recommend against purchasing from this company. The combination of incompetence in their shipping department, and rude stubbornness in their customer service department is a very poor combination for customers.