Showplace Fashion Furniture

To whom it may concern,Thank you for mediating [redacted] concern with Showplace Fashion Furniture [redacted] original recliner purchase was April 15, and we did not charge a delivery fee [redacted] was not comfortable sitting in the chair and told us about itWe sent a serviceman to as the chair and again we did not charge her a feeShe preferred a new chair so we replaced it with a new one on June 6, 2014; again at no charge for the pick up or deliveryAfter several weeks, [redacted] told us that a neighbor noticed a crease in the chair's fabricWe really want our customers to be happy with their purchase and with their experienceHowever, we are not able to incur excess loss on the sale of one item in which all our efforts to satisfy the customer have been unsuccessfulWe decided to replace the chair again, with the condition that this would be the final replacement, which [redacted] was told and agreed toThe third chair was delivered to her on October 7, Once again we did not charge her a pick up or delivery feeBy the time she told us she had a concern about the foot padding on the third chair, the manufacturer had denied our request to deem the returned chair as defectiveMeaning that Showplace Fashion Furniture took a total loss on that itemWe explained this to [redacted] and also discussed that she had accepted the third chair as final replacement [redacted] said she was happier with the second chairWe offered to pick up the third chair and re-deliver the second chairThen [redacted] decided that she wouldn't be satisfied with that eitherUnfortunately, we have exhausted all of our optionsBest Regards, [redacted]

We are unable to accommodate the customer's request for providing a separate recliner chairOur furniture brands are covered by a manufacturers limited warrantyThis warranty covers most parts and related labor charges that are deemed defective and determined by the manufacturer (or appointed
persons) itselfThis warranty does not cover shipping/transport fees and also does not cover fees to pick up or re-deliver items to residential areasShowplace has paid all of these uncovered fees for our customer in order to provide excellent serviceThe certified upholstery repairman is having a surgery as explained to the customerThe chaise will be repaired and all related fees to these services will be paid once again by Showplace in hopes that this satisfies our customer.Thank you

To whom it may concern,Thank you for mediating [redacted] concern with Showplace Fashion Furniture. [redacted] original recliner purchase was April 15, 2014 and we did not charge a delivery fee. [redacted] was not comfortable sitting in the chair and told us about it. We sent a serviceman to as...

the chair and again we did not charge her a fee. She preferred a new chair so we replaced it with a new one on June 6, 2014; again at no charge for the pick up or delivery. After several weeks, [redacted] told us that a neighbor noticed a crease in the chair's fabric. We really want our customers to be happy with their purchase and with their experience. However, we are not able to incur excess loss on the sale of one item in which all our efforts to satisfy the customer have been unsuccessful. We decided to replace the chair again, with the condition that this would be the final replacement, which [redacted] was told and agreed to. The third chair was delivered to her on October 7, 2014. Once again we did not charge her a pick up or delivery fee. By the time she told us she had a concern about the foot padding on the third chair, the manufacturer had denied our request to deem the returned chair as defective. Meaning that Showplace Fashion Furniture took a total loss on that item. We explained this to [redacted] and also discussed that she had accepted the third chair as final replacement. [redacted] said she was happier with the second chair. We offered to pick up the third chair and re-deliver the second chair. Then [redacted] decided that she wouldn't be satisfied with that either. Unfortunately, we have exhausted all of our options. Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Madame/Sir:I have received your correspondence with Showplace Furniture. I appreciate that. There are a few statements Showplace made that I need to address. All three chairs have been manufacturing defects.  The first chair tilted to the right and I was sitting on an angle. They did send out an upholstery repairman who took the chair apart and said it could not be repaired.   It also was uneven from  bottom of chair to floor  by X and inch. Showplace must have a copy of his report in their file.  Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery.   I send [redacted] a text  picture of this and still have it in my phone.The third chair had an uneven footrest  and after sitting in the chair for a few days noticed  it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not  charge a delivery  charge. They advertise in Today's News-Herald that their delivery is free.I also had  a loss;  I am 80 years old on a fixed income.   If Showplace  does not honor  the warranty  I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped  inferior product  on Showplace, that  is between the  store  and them.  They still need to honor the warranty  with me.
There is additional information that I did not have in my letter  to you dated June 7,2015. My son was here and I asked him to turn the chair over and check the serial number. I was unable to do this myself. As was my suspicion   the serial numbers are the same. They just gave me back the inferior first chair that  was sinking to the right  ([redacted]) and claimed they  were giving me a new chair.   No wonder I was having problems  with it. They just did a temporary fix on it that  did not last. In the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it.  Now I can.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear Madame/Sir:I have received your correspondence with Showplace Furniture. I appreciate that. There are a few statements Showplace made that I need to address. All three chairs have been manufacturing defects.  The first chair tilted to the right and I was sitting on an angle. They did send out an upholstery repairman who took the chair apart and said it could not be repaired.   It also was uneven from  bottom of chair to floor  by X and inch. Showplace must have a copy of his report in their file.  Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery.   I send [redacted] a text  picture of this and still have it in my phone.The third chair had an uneven footrest  and after sitting in the chair for a few days noticed  it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not  charge a delivery  charge. They advertise in Today's News-Herald that their delivery is free.I also had  a loss;  I am 80 years old on a fixed income.   If Showplace  does not honor  the warranty  I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped  inferior product  on Showplace, that  is between the  store  and them.  They still need to honor the warranty  with me.
There is additional information that I did not have in my letter  to you dated June 7,2015. My son was here and I asked him to turn the chair over and check the serial number. I was unable to do this myself. As was my suspicion   the serial numbers are the same. They just gave me back the inferior first chair that  was sinking to the right  ([redacted]) and claimed they  were giving me a new chair.   No wonder I was having problems  with it. They just did a temporary fix on it that  did not last. In the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it.  Now I can.
Regards,

To whom it may concern,Thank you for mediating [redacted] concern with Showplace Fashion Furniture. [redacted] original recliner purchase was April 15, 2014 and we did not charge a delivery fee. [redacted] was not comfortable sitting in the chair and told us about it. We sent a serviceman to as...

the chair and again we did not charge her a fee. She preferred a new chair so we replaced it with a new one on June 6, 2014; again at no charge for the pick up or delivery. After several weeks, [redacted] told us that a neighbor noticed a crease in the chair's fabric. We really want our customers to be happy with their purchase and with their experience. However, we are not able to incur excess loss on the sale of one item in which all our efforts to satisfy the customer have been unsuccessful. We decided to replace the chair again, with the condition that this would be the final replacement, which [redacted] was told and agreed to. The third chair was delivered to her on October 7, 2014. Once again we did not charge her a pick up or delivery fee. By the time she told us she had a concern about the foot padding on the third chair, the manufacturer had denied our request to deem the returned chair as defective. Meaning that Showplace Fashion Furniture took a total loss on that item. We explained this to [redacted] and also discussed that she had accepted the third chair as final replacement. [redacted] said she was happier with the second chair. We offered to pick up the third chair and re-deliver the second chair. Then [redacted] decided that she wouldn't be satisfied with that either. Unfortunately, we have exhausted all of our options. Best Regards, [redacted]

Thank you for continuing to mediate this concern. Showplace Furniture does offer free delivery of purchased items. Any additional service calls, product pick up, or product re-deliveries have a $40 fee each. In this case, we made our best attempts to resolve our customers concerns and to satisfy our customer. We have given her three recliners, the third being final and did not charge her any additional fees. Ms. [redacted] wrote if this is not resolved she will have to pay for haul away and buy a new chair. In an effort to provide resolve, Showplace is willing to provide her a $200 credit towards the purchase of any recliner she chooses. We will also not charge her the $40 removal and disposal fee. The credit is good for 30 days and expires on July 20, 2015.Thank you, [redacted]

We are unable to accommodate the customer's request for providing a separate recliner chair. Our furniture brands are covered by a manufacturers limited warranty. This warranty covers most parts and related labor charges that are deemed defective and determined by the manufacturer (or appointed...

persons) itself. This warranty does not cover shipping/transport fees and also does not cover fees to pick up or re-deliver items to residential areas. Showplace has paid all of these uncovered fees for our customer in order to provide excellent service. The certified upholstery repairman is having a surgery as explained to the customer. The chaise will be repaired and all related fees to these services will be paid once again by Showplace in hopes that this satisfies our customer.Thank you