Shred-It, a Stericycle Company

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Mrs. Valorie J R[redacted] We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed...

regarding progress of procedure.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I would like the complaint forwarded to the Revdex.com of [redacted]  Attention [redacted].   The Billing address Shred It inc is the Chicago one.

Our Account Care Rep, [redacted] has been in communication with [redacted] and is processing her cancellation. The agreement will be cancelled with no penalty, all fees for the remaining services and the early termination fees have been waived.

Initial Business Response /* (1000, 8, 2015/07/29) */
Contact Name and Title: [redacted] District Dire
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@shredit.com
After investigating the agreement the customer signed an agreement and now is saying that the person who signed is not...

authorized. In our agreement it states that the agreement in valid after the first service. This way if we do a service and we were not suppose to be there or our services were not authorirized we would void the contract at that time. In this situation we have been servicing the customer for some time now. At this time the customer wants to cancel the services so we gave the customer the buyout numbers.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never had a copy of the contract. My understanding would be that they were showing up for the quarterly service I requested. Without a contract was I just supposed to assume your sales associate screwed me over and changed my request to weekly? The second I identified there was a problem (which didn't take more than a week) I began trying to combat this...which again was almost immediate. The only reason it took so long to get to this step is because nobody from Shred-IT would respond to me. I personally left numerous voicemail's and emails with anyone and everyone I could find at your company. I even left you a voicemail if I'm not mistaken. The guys who physically shred the paper here gave me your phone number as well as [redacted]'s phone number. It took months just for me to obtain a copy of that "contract". Then I tried to negotiate in good faith to have it corrected closer to something in the range of what I requested (quarterly). Only after my numerous efforts to try to get it fixed with you guys directly did I start having to reach out to my legal department and the Revdex.com. That is the only reason it took so long. Your employee's were not responding or communicating. And I still tried to negotiate in good faith once I finally found someone who did respond. I do not accept length of time as a reason for me to be satisfied with this. I want it canceled or I need it switched to 1 service every 16 weeks at the very least.
Final Consumer Response /* (4200, 14, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What can we do as far as changing the length of the service agreement. Can I do 8 week agreement but for a length of 1 year?
Final Business Response /* (4000, 20, 2015/08/11) */
I just wanted to be clear that I am willing to go to every 8 weeks for two years.

Shred-it has received this case and would like to research. Unfortunately, we can not link the address listed in the case to an account we have serviced. Please provide more information so we can research and address all concerns.
Respectfully,
Shred-it

Supervisor Teddy B[redacted] worked with customer to ensure her service frequency has been addressed and have processed a credit for the service billed in error. Teddy also worked with the local location to address the driver and provide disciplinary action at the local level.

After speaking with the Mr. [redacted] we have agreed to mutual terms of service.  We have sent the new agreement over to  Mr. [redacted].