Shred-It Central California

Review: Shred It is requesting payment for services after cancellation, by stating we enter into a two contract that was stated on the back of a form, that was told was need to start service.Desired Settlement: Amount due cleared, and credit cleared.

Business

Response:

Hello [redacted], here is some information on the [redacted] Insurance account. The account was first signed up on 05/08/2013 with our Sales Representative [redacted] and [redacted] Insurance Representative [redacted]. The contract with both signatures is attached as well for your viewing. Our account representative was out with the client when signing up, the term of the agreement is in #8 of the second page. It is a three year term that would have been up 05/08/2016.The [redacted] Insurance business had 3 consoles delivered and used our shredding/security services for over a year, with service records signed when services were rendered. On 2/23/2015 we received the below call from a contact named [redacted].They were asking us to reduce or match the rate to another vendor they found, he talked to [redacted] our Account Manager (I believe ** even went out to visit him in person to try and save the account). The customer wasn’t happy with what he could offer. I believe we received another call from [redacted] and he was also asking for us to come pick up the bins because they had another vendor in place. He didn’t mention that ** had already explained that he could either continue service for the remaining time of the contract or have them picked up and payout. We did end up going out to remove the bins and they were billed the final payout amount. Seems he is now saying that our Sales Rep lied to him about the contracts terms.It is an unfortunate that he feels so bad about the way we have handled the situation. I believe there were many conversations that he had with ** about cancelling services and removal of the bin. He was continually not happy with the responses, so seems like he kept trying to speak to different people hoping for another way (all the while complaining and acting like we were not answering him). There is a an email chain attached, which I believe was one of the last correspondences we had with him.Hope this helps. thank you

Consumer

Response:

I am rejecting this response because: The service agreement that was signed was explained to be needed to start service not to lock us into a contract, which was never discussed, we requested a month to month service as we were transitioning to be paperless and had large amount of paper to dispose of.I place this error is the hands of Shred It Sale Representative, and since we were never told or explained about a 2 year contract on the reverse side of a service agreement that did not require an initial or signature that we requested a month to month service for, how can Shred It feel it is fair business practice to trick companies into 2 year contract by having sale representative using service contracts as 2 year service contracts.