Shred It USA

[redacted] # #ffffff;"> I appreciate you taking the time to explain the process Here is our response to the complaint number [redacted] The customer Going Postal entered a written agreement In March21,It was for shredding service beginning in March 21, on a monthly basis for a period of monthsThe cost of that service was $every weeksHe contacted our Sales Rep [redacted] and stated he didn’t wish to begin service, but wanted him to deliver the consoles personally [redacted] isn’t equipped to do that in his personal vehicleAll installations are to be done in a company truck with proper work orders only*** [redacted] began calling our office when he received his first invoice on 5/21/This is months after installation, the first invoice was canceled [redacted] stated to [redacted] our Service Manager he didn’t want to begin service until he called [redacted] did explain that this isn’t how his account was set up, and we didn’t offer on call service [redacted] then called [redacted] our office partner and stated he didn’t want to pay for his service She also explained we didn’t offer on call serviceI contacted [redacted] on 7/23/due to being delinquent on his 5/21/invoiceHe again stated that he was upset about the way his account was set upI explained when I viewed the agreement it shows him and [redacted] coming to an agreement of monthly service from March 21,through March 21,He then stated that although he had a written agreement signed and dated that he came to a verbal agreement with [redacted] of On call serviceThis is a service not offered by our companyI spoke to [redacted] on 7/23/and 7/24/trying to work out a resolutionHe continued to state he received a better price and wanted just to discontinue our serviceThere were several attempts to reach a resolution but the only thing [redacted] would agree to, is letting him out of the agreement that he signed Thank you, *** [redacted] District General Manager | Shr– Pittsburgh [redacted] ** ***Phone: ###-###-#### Cell: ###-###-#### [redacted]

The issue raised in the complaint has been mutually resolved and the customer stated she was satisfied [redacted] Service Manager

0px;">To whom it may concern: Regarding [redacted] s complaint of a $Distance Surcharge, this was implemented on March 3rd This was the result of a stipulation written in the [redacted] agreement with Shred-it, that was signed on December 21st (Ms [redacted] is a [redacted] *** Agent.)The DSC effects all [redacted] Locations that are more than miles from a Shrbranch; Ms [redacted] ’s office is more than miles from our Pittsburgh Branch On May 9th 2014, a cancellation notice was sent to the ShrPittsburgh Branch- to cancel the service for Ms [redacted] and pick up the equipment As per Ms [redacted] ’s agreement with Shred-it, she is responsible for the remaining service charges- though 9-24- However, in the best interests of all parties involved, we waived the cancellation fee Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There are several misleading or blatantly statements in the response by the business [redacted] did in fact tell me that he would deliver a console to our location One console, not two [redacted] also told me that by doing it this way we can start monthly service in a few months once the console was full for the first ***e My agreement with [redacted] was that we would start monthly service once we had our first full console I was not aware that an employee can not personally deliver a console The way [redacted] explained it, he was doing us a favor by bringing us a console because he was going to be in the area I don't recall talking with a person named [redacted] at all during my dealings with shred it, but I do know what was told to me by their sales rep [redacted] The only time I recall his name is when [redacted] told me she had to talk to him and then subsequently he told her he could not provide any resolution As to being called on 7/23/14, I initiated that call a week prior I had to call Shred it different ***es in a week period to finally get a call back in regards to their service As stated in the initial complaint, I called on 7/16/14, 7/21/14, and 7/22/before finally being called on 7/ And the call was not in regard to a delinquent invoice, it was a call from me complaining about shred it not honoring [redacted] agreement with me and the horrible customer service that I have received from their office Also, during this call [redacted] said to me that part of the reason that they were unwilling to cancel the agreement is because they had already paid [redacted] a commission on the account So in my eyes, it seems that the agreement I had with [redacted] was a sales person promising services outside of company guidelines to secure a sale As to Shred it's claim that the service I required was On Call Service This is as well They only supposed "on call service" was to be the first service and then we were to continue service on a monthly basis I never once stated that I wanted on call service Shred it's claim that I received a better price and this is why I wanted out of their agreement is as well The only time I mentioned service elsewhere is that I stated I could received better service from another company The company did offer to start service in August on a bi-monthly basis for the remaining two and a half years After two hours of phone conversation it was obvious that Shred it was not going to do the right thing and release me from the current agreement At that point I offered that if we can do a bi-monthly basis for two remaining years instead of two and a half that I would accept it [redacted] laughingly said that he would verbally agree to it I demanded to have it in writing since I feel they do not honor their verbal agreements He was to call higher authority and get back to me This took place on 7/24/and I am still waiting for that response After reading the company's response I am reaffirmed in my initial resolution that I want no part in doing business with Shred it any longer I have been given or misleading information by several Shred it employees and their business response is a testament to that fact I would like my agreement with them ended effective immediately Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me. The company has resolved our conflict to our satisfactionThank you
Regards,
*** * ***

The issue raised in the complaint has been mutually resolved and the customer stated she was satisfied.
[redacted]
Service Manager

This company has absolutely the worst customer service I've ever seen. We are a busy law office and they contracted with us to come get paperwork to shred once a month. They missed an entire month and then promised 4 days in a row that they would come the next day and didn't - we finally had to tell them we were letting them go and getting another service. Their response, "Go right ahead - we'll be right over to pick up our bins and everything that is in them belongs to us."