Shred This, LLC

As we communicated before, the sale advertisements were a glitch in the system which mixed up the two website salesWe sincerely regret and apologize for this errorThere should be no other emails advertising that finish with the incorrect discountWe refunded the $3,charge in full on July ***, today is the 7th business dayAfter we run the refund, it's out of our hands, it depends on how long that particular bank/credit card company takes to show a refundSome can take business days but if a call was made, they should see the refund was already processed last week on our endThis is the confirmation number from the refund we ran with PayPal, our credit card processor: [redacted]

[redacted] placed her order on September ***, for the Pre-Assembled, Signature Vanilla Glaze cabinetsWe state on our site that that finish takes 5-business days to ship, we don’t indicate any delivery time because that depends on the freight company [redacted] ’s order shipped out on September ***, business days after she placed the order, which was within the stated time frame on our websiteThe freight company contacted [redacted] the very next day, September [redacted] to schedule delivery [redacted] scheduled delivery for that the she could dispose of the cabinetsWe aren’t able to pick them up since the manufacturer isn’t taking them back due to the damages, so [redacted] can just get rid of them, as we explained to her in December

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I literally attached the email that was sent to me AFTER the supposed glitch had been fixedAt this point there is nothing that can be done to resolve this issue as I have already reordered the cabinets with a different companyThe purpose of continuing this complaint now is so that other consumers will be aware of this companies poor business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Unfortunately, we're not able to control how the cabinets get handled during shipment and sometimes freight carriers are rougher than necessary which results in damageSome items had some manufactural defect as wellBut, all these items were taken care of, everything had brand new replacements sent which is our responsibility to our customers - to make sure they have all items they ordered in great conditionWe worked constantly with *** [redacted] to make sure we were getting her exactly what she needed and also specifically explained that for the second set of replacements she requested, it wouldn't be with the doors or hinges since she already had them in perfect conditionWe sent sets of replacements since [redacted] wasn't satisfied with the previous ones so we were trying as much as possible to make sure she was happyPart of why the replacements took so long was because there were so many shipments, but all replacements were delivered by December of last yearIn the middle of December is when [redacted] hired a lawyer to try and get a full refund for all the cabinets she hadWe had to go back and forth with the lawyer for a little while until *** [redacted] contacted us again herself and we once again, sent another replacementThat was in early January, and was the last we heard from [redacted] until now so as far as we knew, everything had been resolvedAgain, we had let [redacted] know in December that she could discard of any remaining damaged cabinets she was holding onto

[redacted] placed an order for ready to assemble cabinets which were delivered in MayThere were some freight damage issues with some of the cabinets and we placed a replacement order with the manufacturer and they were promptly sent out and all received in good condition by [redacted] [redacted] also contacted us with a list of items that he didn't want to accept due to some minor issues but we said we would absolutely have them replacedWhen we confirmed the list of items, he responded back with a different list, and then when we tried to confirm that one, he sent a third listWe really wanted to make sure everything was to his satisfaction so we pushed the manufacturer to send replacement items even on parts that would never be seen once the cabinets were installed (like the back panel of a cabinet or a side panel of a cabinet that's going next to another cabinet) [redacted] asked for a total of replacements orders, all of which we did but then the manufacturer said that they wouldn't replace any more parts because of how minor the issues were and again, that they would never be seen once installed, would not affect the structural integrity of the cabinet, and were within the standards of the cabinetWe also credited back the customer $for issues he experienced, in addition to sending all the replacement parts he asked forWe are not (and never) sell used or damaged itemsSometimes, parts can be damaged in transit or have very minor issues like a small, faint scratch or scuff, and those can be replaced, but after times, it seemed like nothing would satisfy [redacted] , unfortunatelyAgain, we have sent all replacement parts that were asked for, over different requests in addition to a $credit Attached is an example of one of the panels he continuously asked to be replaced due to a very minor scratch (barely visible)This was a side panel that wouldn't even be seen once installed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is lip service again, a decent company would have been going above and beyond to make a customer happy if they messed up like thisJust to emphasis how disappointed I am with the runaround they subjected me to, this is the first time I have ever bothered to review a company in my life! They focus on the damaged cabinets because their policy is not to refund but replaceI'm not sure they want to address the fact that they took my order (money) with the understanding that the order was weeks out and it turned out there were components that still haven't arrivedThat's the real issue, I WOULD NOT HAVE PLACED THIS ORDER IF THEY HAD BEEN HONESTOf course they say they didn't know until it was too late, I don't believe them, but it's neither here nor thereThey did make offers to straighten this out, but making low ball offers over and over is not actually meaningful other than the fact they can say the "tried" to settleI would advise anyone planning on using them that their definitions will probably differ from yours when it comes to time linesI'm sure they will replace anything that is damaged, the only person that has a downside in that event is the buyerYou have no claim with the shipping company to collect on and probably have a timeline to stick to.Without beating this to death point by point, they messed up with the order, their shipping company messed up with the delivery and their best refund that they offered would have amounted to something like an 8% discount on the orderSo they will refund, just not enough to amount to anythingI will make sure that I make every effort to share my story on every forum I find to make sure this company realizes that this is a sad excuse for taking care of a customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Unfortunately, we have to follow the policies of the freight companies and the manufacturers we work with. They have these policies in place to make sure that issues are taken care of as quickly and efficiently as possible. We also make sure that we give every single one of our customers all the... information they need to know prior to receiving their delivery to make sure that if anything is missing or damaged upon delivery, they know exactly what to do to ensure they get replacements without any issues. We did send out the shipment confirmation email out to *** [redacted] on March [redacted] which detailed exactly how to accept the delivery and how to inspect all the items after the delivery was made also. We ask to be notified within 5 days because that is what the freight companies require in order to cover any damages. The order was delivered on March [redacted] and we weren't notified until April [redacted] about the damage, which was almost a month later. Because of that, we're not able to file a claim for the damaged pantry which means we would have to pay for a new pantry from the manufacturer and get no sort of credit on the damaged one. We wanted to try and work something out so we offered to split the cost of the pantry with [redacted] ***, so then, she would only be responsible for shipping and half the pantry cost. She wasn't happy with that, so then we offered to pay for the new pantry in full, she would only be responsible for paying for a portion of the shipping charges from the warehouse to her home, and then we would cover the remaining shipping as well. We contacted her about this last week, on April ***, but haven't heard back. We sent another followup email yesterday and haven't heard back from [redacted] yet. We would really like to do as much as we can and find a solution that everyone is happy with, hopefully, offering to pay for the pantry in full, and part of the shipping cost is that solution.

We are extremely sorry to hear that there were any issues with this order at allWe strive for all orders to be as stress and problem free as possible! Unfortunately, sometimes, the manufacturer will run out of stock of a certain item, but ship the rest of the order so as not to hold it up any furtherAgain, we really apologize that one of the cabinets was out of stock when the order shippedWhen anything arrives damaged or if the freight company loses an item in transit, we work as quickly as possible to resolve the issueWith missing items, the freight company has to try to locate the item first, and then if needed, it's reorderedThe missing cabinet has already been reordered and is shipping next weekThe oven cabinet had damage to a panel which we could have had replaced but the customer chose not to, to save timeYes, our customer would have to wait for the panel to get there, but part orders process very quickly and the manufacturer will always replace a damaged item if it was damaged in transitCompensation isn't given in addition to the replacement part, or in lieu of the part, but we do make sure our customer gets replacement parts quickly so they have everything they need without any issuesWe really want to work with the customer to make sure they're satisfied, someone has already reached out today to go over any unresolved issues and give the ship date of the last item they're waiting on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response by The RTA Store didn't give any path for action or resolution Their response just stated their view point of my initial Revdex.com complaint.Their response confirms my complaint that The RTA Store is selling defective/damaged parts as new to customers The picture that was attached to their response showing the defective/damaged part just confirms my initial complaint that The RTA Store is sending/selling customers damaged/defective parts and do not want to replace them with New and undamaged and not defective parts Their claim that I sent them multiple lists is true, but inaccurate I sent them lists of replacement parts and when I received a list for confirmation, MsD' [redacted] repeatedly left out items that I needed to be replaced That is why there were multiple different list It also seems that The RTA Store and the claims manager MsD' [redacted] got tired of me sending claims for replacement parts that were defective/damaged It's more frustrating from a customers point of view of repeatedly receiving defective/damaged parts from The RTA Store and having to send multiple claims for replacement parts Their response also stated that the defect/damage was due to freight, I don't see how multiple cabinet pieces can have paint defects that clearly have touch up paint and claim that the defect and touch up paint was from freight.I also attached the last correspondence (8/ [redacted] & with a list of items that needed replacement, but received a denial from MsD' [redacted] on As you can read in the email response, MsD' [redacted] stated they would send me a "repair kit" for the defective pieces that would "NOT" be replaced I don't see how purchasing "NEW" cabinets would require "repair kits" for the customer to use to perform repairs If this was the case, I could have purchased "used" cabinets from another retailer at a much cheaper price Their responses clearly confirm my complaint that they are selling defective/damaged parts as "NEW", as well as wanting the customer to perform repairs on defective/damaged cabinet pieces At this point in my complaint with no resolution attempt by The RTA Store, I would like the Revdex.com to agree with my initial complaint of The RTA Store selling "NEW" cabinets as used/defective/damaged based upon the response by The RTA Store and the evidence supplied via attachments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I assumed that this company would site their website as an excuse so I have placed an order for the same product elsewhere obtaining better pricing and accurate shipping Prior to making the purchase, I found different websites that sell this same, exact product from the same manufacturer Each and every one of those online businesses had an accurate shipping amount for this specific product calculated correctly by their websiteIf you are going to do business in the "real world" you need a website that works, not just sometimes but all the time !!!! As a reseller/contractor, I can't afford to do business with a company that does not have a website that can accurately calculate shipping and/or allows you to check out with a less than acceptable minimum order.My recommendation to others reading this complaint would be to shop around on the internet for the same cabinets shown on this website and compare shipping prices, discounts and minimum orders prior to your purchase.In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We sincerely apologize for any inconveniences and have contacted the customer to arrange shipment of the door he is requestingWe weren't able to send it out for no charge before because the manufacturer would only allow that for manufactural defects, however we will work with the manufacturer to
get the door sent out and cover the cost of the door and shipping

We had tried to get this order out before the *** of July holiday, typically, these cabinets will ship in 4-business days, but we tried to push it out quickly for the customerUnfortunately, we weren't able to get the manufacturer to ship it out that quick since they shut down for the
holidayIt still shipped well within the time but we shouldn't have even mentioned we would possibly be able to get it shipped sooner because when it doesn't, it's upsetting to the customerThe order ended up shipping in business days so at the very early side of the time frame (normally 4-business days)Unfortunately, we aren't able to control any damage in transit, some parts of the cabinets were damaged by ***, and while we can't absolutely prevent that, we do everything we can to get any parts needed to the customer as fast as we canOur manufacturer will normally only reship new parts, they will not issue a credit/refund if something is damaged, but given the customer's time frame, we pushed the manufacturer and got the customer a $credit which he told our rep over the phone that he was fine with and would accept, then have his contractor fix those items if neededThere was one cabinet (a wine rack) that needed to be re-shipped which we got approved and scheduled to ship out within days of when we were notified by the customerWe're doing everything we can to make sure he's satisfied and get everything that he needs as quickly as possible

*** *** placed her order on September ***, for the Pre-Assembled, Signature Vanilla Glaze cabinetsWe state on our site that that finish takes 5-business days to ship, we don’t indicate any delivery time because that depends on the freight company*** ***’s order shipped
out on September ***, business days after she placed the order, which was within the stated time frame on our websiteThe freight company contacted *** *** the very next day, September *** to schedule delivery*** *** scheduled delivery for 10/*, which was actually the *** business day, so the order was also even delivered by the end of the time frame for which the order is only supposed to ship inIt was delivered very quickly, and was not late.Upon her delivery, there were some items that were damaged in transit which *** *** refused instead of accepting and notifying usWe sent a shipment confirmation email to *** *** after her order shipped letting her know exactly how to accept the delivery and what to do if anything was damagedWe specifically state not to refuse anything, just to note the paperwork about the damage and let us know ASAP so we can get the replacements parts/cabinets that are needed from the manufacturerBut, if items are refused, they get sent back to the warehouses which prolongs replacements getting sent outWe let *** *** know this again after she refused the shipment (with only a few items being damaged), and to have the shipment re-deliveredInstead of notifying us of the damages, she called the freight companyWe asked the customer for the info since we needed that (not the freight company), in order to know what to re-order from the manufacturer*** *** stated that she would send us imagesOn October ***, we received images from the customer and confirmed that she only needed (1) 12” Base Cabinet, (2) sets of Drawer Glides for an 18” Base Cabinet and (1) drawer front, (1) 12” Base Transition Cabinet, (1) 36” Sink Base, and (1) 36”x30” Wall CabinetWe explained to *** *** that the manufacturer’s policy is to replace any defective merchandise, they won’t just issue a credit for it, but they will get the customer brand new parts or cabinets as needed to make sure everything they have is in satisfactory.*** *** found some issues with the replacements she was sent so again, requested new itemsSo, we had the manufacturer ship out more replacements as follows: 36” Sink Base (cabinet box only, not including the doors or hinges since the ones *** *** had were not defective/damaged), another Transitional Cabinet (again, not including door/hinge), a 36” Lazy Susan Cabinet (cabinet box only, not including door/hinges), an Angle Wall Cabinet (cabinet box only, not including door/hinges)We specifically let *** *** know on November *** that she would be receiving the cabinet boxes only, and all she had to do was put the doors she had on the new cabinet boxes (which is just a matter of screwing in the hinges)We also had another follow up with *** *** re-iterating that only the cabinet boxes would be replaced since there was nothing wrong with the doors and hinges that she had.After the delivery of the 2nd batch of replacements, *** *** contacted us angry that the doors and hinges were not sent alsoShe demanded that all cabinets be replaced again, this time, with doors on the boxesWe again explained that since there was nothing wrong with the doors she had, the manufacturer won’t replace thoseIf there was something wrong with them, she just needed to send us images so we could send those to the manufacturer to get replacements if needed. We then received a letter from *** ***’s attorney stating they wanted a full refund on the orderWe emailed back and forth with the attorney and explained that *** *** now has her complete order, all items are in good condition, nothing is damaged or defectiveThe only apparent remaining issues were the Lazy Susan Cabinet and the side of the Wall Angle CabinetWe said that we would send another Lazy Susan Cabinet, Ready To Assemble (RTA), and a Panel for the side of the Wall Angle CabinetWe would also refund the difference *** *** paid for the Assembled Lazy Susan vsthe RTA Lazy Susan. The next communication we received was from *** ***, we did not hear from the attorney anymoreWe let her know again that we would send the RTA Lazy Susan Cabinet and refund the difference in cost, and send the Panel for the Wall Angle Cabinet*** *** agreed to that and we had the difference refunded to her and a new order shipped out.This was the last we heard from *** *** until now, when she wrote to the Revdex.comWe are not able to offer compensation since all damaged items have been completely replaced by the manufacturer and *** *** has had these replacements for months now. As far as the damaged cabinets she currently has, we let her know on 12/**/that the she could dispose of the cabinetsWe aren’t able to pick them up since the manufacturer isn’t taking them back due to the damages, so *** *** can just get rid of them, as we explained to her in December

As we communicated before, the sale advertisements were a glitch in the system which mixed up the two website salesWe sincerely regret and apologize for this errorThere should be no other emails advertising that finish with the incorrect discountWe refunded the $3,charge in full on July ***, today is the 7th business dayAfter we run the refund, it's out of our hands, it depends on how long that particular bank/credit card company takes to show a refundSome can take business days but if a call was made, they should see the refund was already processed last week on our endThis is the confirmation number from the refund we ran with PayPal, our credit card processor: ***

TheRTAStore.com pays fuel surcharges for most orders, and does not pass it on to our customers, it's not something built into our pricing*** *** *** ***, we offered a refund to your credit card in our last correspondence and we are still able to do that, we are just waiting on your response
back via email

We are very sorry that the error occurred and tried to rectify the situation by offering a larger discount than what was originally being offered for the Frosted White Shaker cabinetsWillow Lane is our sister site that offers only pre-assembled cabinetry, however there was a glitch on our backend
which caused one of the ready to assemble finishes (the Frosted White Shaker) to show up on the Willow Lane site by mistakeSince it was on the site, the discount being offered on that site for 33% off was applied to the orderHowever, it's one of The RTA Store's finishes and is currently on sale for 15% offWe receive special discounts from our manufacturers for our sales and then pass it on to our customersBecause of this, we just aren't able to give an extra 18% off cabinets that are supposed to be 15% offWe wanted to offer something for the error so we increased the 15% discount to 20% for the customer but they were not satisfied with thatRegrettably, we're just not able to offer more than 20% off that finish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Company has not honored their sales advertisements and have not processed my order even though I have paid in full.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I literally attached the email that was sent to me AFTER the supposed glitch had been fixedAt this point there is nothing that can be done to resolve this issue as I have already reordered the cabinets with a different companyThe purpose of continuing this complaint now is so that other consumers will be aware of this companies poor business practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThat is what I asked for in the beginningIt is a shame the Revdex.com must get involved for *** to do the right thing
Sincerely,
*** ***