First of all the price of $200.00-$250.00 is what we charge to close a pool like theirs. Mr. [redacted] DID NOT ADVISE us of a VERBAL CONTRACT!!! We also charge for chemicals and antifreeze. He evidently didn't ask enough questions! We never agreed to close his pool for $200.00 -...
$250.00 either. He is a first time pool owner. He just bought the home with the in ground pool.However, I am willing to adjust his bill to $200.00 - $250.00 to get this all settled. We have tried to call his phone but the "voicemail" is full! We don't need customers like him! He'll get a revised bill in the mail soon. Plus, when we were out there the first time to close the pool, he didn't want to because the new winter cover wasn't in yet. So we left him chemicals to use until we could close it. He's evidently forgotten about the "cost" of those chemicals that were on his bill too!
Sincerely,
Vickie Shroyer
President/Owner
Shroyer Pool's and Spas, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
First of all the price of $200.00-$250.00 is what we charge to close a pool like theirs. Mr. [redacted] DID NOT ADVISE us of a VERBAL CONTRACT!!! We also charge for chemicals and antifreeze. He evidently didn't ask enough questions! We never agreed to close his pool for $200.00 -...
$250.00 either. He is a first time pool owner. He just bought the home with the in ground pool.However, I am willing to adjust his bill to $200.00 - $250.00 to get this all settled. We have tried to call his phone but the "voicemail" is full! We don't need customers like him! He'll get a revised bill in the mail soon. Plus, when we were out there the first time to close the pool, he didn't want to because the new winter cover wasn't in yet. So we left him chemicals to use until we could close it. He's evidently forgotten about the "cost" of those chemicals that were on his bill too!
Sincerely,
Vickie Shroyer
President/Owner
Shroyer Pool's and Spas, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]