SHS Mid-Atlantic, Incorporated

PuroClean Disaster Restoration Services was purchased February 1, through an asset saleThe asset purchase agreement included the DBA of PuroClean Disaster Restoration Services, equipment and a transfer offranchise license with the Franchisor, PuroSystemsNo liability was transferredAt PuroClean Disaster Restoration Services we pride ourselves on providing exceptional service and exceeding customer expectationsCustomer satisfaction, which includes a respectful, expert and compassionate approach to work completed, is our main priorityI have communicated with the previous company owner regarding this complaintIt has been noted that thecustomer hired Service Master directly to perform specific work resulting from a lossThe work completed was not work that PuroClean Disaster Restoration Services performsPuroClean Disaster Restoration Services did nothire Service Master as a subcontractor on the job however; payment received from the customer's insurance carrier for work completed by Service Master was processed through PuroClean Disaster Restoration Services.Additionally, the customer complaint was against Service Master originallyPuroClean Disaster Restoration Services received an excellent service endorsement from the customer which is attachedLastly, the customer has indicated that she sent communication via email to the Revdex.com to this affectAt this time the customer is indicating that she has no complaint with our company Respectfully, Tekla H [redacted] Owner, PuroClean Disaster Restoration Services

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have no complaint against PuroClean, I was very happy with their service. My Complaint was indeed against Service MasterI would Highly recommend PuroClean. I would never recommend Service MasterRegards, *** ***

I would like the key returned and if they could guarantee to fix the poor work I would be open to that, however I can't trust that they would do that

PuroClean Disaster Restoration Services was purchased February 1, 2016 through an asset sale. The asset purchase agreement included the DBA of...

PuroClean Disaster Restoration Services, equipment and a transfer offranchise license with the Franchisor, PuroSystems. No liability was transferred. At PuroClean Disaster Restoration Services we pride ourselves on providing exceptional service and exceeding customer expectations. Customer satisfaction, which includes a respectful, expert and compassionate approach to work completed, is our main priority. I have communicated with the previous company owner regarding this complaint. It has been noted that thecustomer hired Service Master directly to perform specific work resulting from a loss. The work completed was not work that PuroClean Disaster Restoration Services performs. PuroClean Disaster Restoration Services did nothire Service Master as a subcontractor on the job however; payment received from the customer's insurance carrier for work completed by Service Master was processed through PuroClean Disaster Restoration Services.Additionally, the customer complaint was against Service Master originally. PuroClean Disaster Restoration Services received an excellent service endorsement from the customer which is attached. Lastly, the customer has indicated that she sent communication via email to the Revdex.com to this affect. At this time the customer is indicating that she has no complaint with our company.  Respectfully, Tekla H[redacted]Owner, PuroClean Disaster Restoration Services