The cancellation policy for reservations at Shuko is clearly explained when reservations are made, and also when the reservation is confirmed hours prior to the dining timeThe cancellation policy is also explained on our websiteDue to the size and nature of the restaurant, we have to have a very strict policyIt is a tasting menu using highly perishable items and we prepare for things based on the reservation count we have confirmed hours in advanceThe guest did not cancel hours in advance, a concierge called hours before the guest was slated to arrive to cancel the reservationThe concierge was informed, again, of the cancellation charge, and said they would "call the guest and let them know and get back to us with a decision"The concierge then called back and said they would still be cancelling, with the understanding that they would be charged our cancellation fee of $per personWe know this is a s teep cancellation fee, as it is in place to deter guests from no-showing or cancelling without advance noticeIt is important that we stick to our policies to maintain good business practiceThere was no deceit whatsoever in this transactionI have copied the text from our website explaining the policy below: We require a valid credit card to hold all reservationsOur cancellation policy involves a charge of $per person if the reservation hasn't been cancelled at least hours in advance for parties of or less, and hours for parties of or more
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, I highly disagree with [redacted] response As mentioned in my previous statement, I was not informed of the policy initially Furthermore, I did not check the merchant's website because I was not aware the merchant had a website I'm sure I'm not the only consumer disenchanted by this restaurant and their "policy." It is very easy to claim a policy is on a website when consumers may have not known of such website or policy If this is such a reputable business, the restaurant would not penalize consumers $per/person Deceitful business practice incorporates the following elements of law: 1) rhe act or practice was consumer-oriented: in this case, this is a restaurant which serves consumers, 2) the act or practice was misleading: as mentioned before, we were not informed of the policy or advised to check their website for notices of potential hefty fines, 3) the plaintiff was injured as a result of the deceptive act or practice: I was charged $for services not rendered, in other words, I was penalized heavily for services I did not receive This business could learn to resolve issues such as this in a much more civilized manner If they believe this is morally and ethically way to manage their business, I foresee a lot more complaints Again, all the elements of deceitful business practice in New York is listed aboveThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The cancellation policy for reservations at Shuko is clearly explained when reservations are made, and also when the reservation is confirmed hours prior to the dining timeThe cancellation policy is also explained on our websiteDue to the size and nature of the restaurant, we have to have a
very strict policyIt is a tasting menu using highly perishable items and we prepare for things based on the reservation count we have confirmed hours in advanceThe guest did not cancel hours in advance, a concierge called hours before the guest was slated to arrive to cancel the reservationThe concierge was informed, again, of the cancellation charge, and said they would "call the guest and let them know and get back to us with a decision"The concierge then called back and said they would still be cancelling, with the understanding that they would be charged our cancellation fee of $per personWe know this is a s teep cancellation fee, as it is in place to deter guests from no-showing or cancelling without advance noticeIt is important that we stick to our policies to maintain good business practiceThere was no deceit whatsoever in this transactionI have copied the text from our website explaining the policy below: We require a valid credit card to hold all reservationsOur cancellation policy involves a charge of $per person if the reservation hasn't been cancelled at least hours in advance for parties of or less, and hours for parties of or more
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again, I highly disagree with [redacted] response. As mentioned in my previous statement, I was not informed of the policy initially. Furthermore, I did not check the merchant's website because I was not aware the merchant had a website. I'm sure I'm not the only consumer disenchanted by this restaurant and their "policy." It is very easy to claim a policy is on a website when consumers may have not known of such website or policy. If this is such a reputable business, the restaurant would not penalize consumers $135 per/person. Deceitful business practice incorporates the following elements of law:1) rhe act or practice was consumer-oriented: in this case, this is a restaurant which serves consumers, 2) the act or practice was misleading: as mentioned before, we were not informed of the policy or advised to check their website for notices of potential hefty fines, 3) the plaintiff was injured as a result of the deceptive act or practice: I was charged $540 for services not rendered, in other words, I was penalized heavily for services I did not receive. This business could learn to resolve issues such as this in a much more civilized manner. If they believe this is morally and ethically way to manage their business, I foresee a lot more complaints. Again, all the elements of deceitful business practice in New York is listed above.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The cancellation policy for reservations at Shuko is clearly explained when reservations are made, and also when the reservation is confirmed 48 hours prior to the dining time. The cancellation...
policy is also explained on our website. Due to the size and nature of the restaurant, we have to have a very strict policy. It is a tasting menu using highly perishable items and we prepare for things based on the reservation count we have confirmed 24 hours in advance. The guest did not cancel 24 hours in advance, a concierge called 2 hours before the guest was slated to arrive to cancel the reservation. The concierge was informed, again, of the cancellation charge, and said they would "call the guest and let them know and get back to us with a decision". The concierge then called back and said they would still be cancelling, with the understanding that they would be charged our cancellation fee of $135 per person. We know this is a s teep cancellation fee, as it is in place to deter guests from no-showing or cancelling without advance notice. It is important that we stick to our policies to maintain good business practice. There was no deceit whatsoever in this transaction. I have copied the text from our website explaining the policy below: We require a valid credit card to hold all reservations. Our cancellation policy involves a charge of $135 per person if the reservation hasn't been cancelled at least 24 hours in advance for parties of 4 or less, and 48 hours for parties of 5 or more.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again, I highly disagree with [redacted] response. As mentioned in my previous statement, I was not informed of the policy initially. Furthermore, I did not check the merchant's website because I was not aware the merchant had a website. I'm sure I'm not the only consumer disenchanted by this restaurant and their "policy." It is very easy to claim a policy is on a website when consumers may have not known of such website or policy. If this is such a reputable business, the restaurant would not penalize consumers $135 per/person. Deceitful business practice incorporates the following elements of law:
1) rhe act or practice was consumer-oriented: in this case, this is a restaurant which serves consumers,
2) the act or practice was misleading: as mentioned before, we were not informed of the policy or advised to check their website for notices of potential hefty fines,
3) the plaintiff was injured as a result of the deceptive act or practice: I was charged $540 for services not rendered, in other words, I was penalized heavily for services I did not receive.
This business could learn to resolve issues such as this in a much more civilized manner. If they believe this is morally and ethically way to manage their business, I foresee a lot more complaints. Again, all the elements of deceitful business practice in New York is listed above.
Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The cancellation policy for reservations at Shuko is clearly explained when reservations are made, and also when the reservation is confirmed hours prior to the dining timeThe cancellation policy is also explained on our websiteDue to the size and nature of the restaurant, we have to have a very strict policyIt is a tasting menu using highly perishable items and we prepare for things based on the reservation count we have confirmed hours in advanceThe guest did not cancel hours in advance, a concierge called hours before the guest was slated to arrive to cancel the reservationThe concierge was informed, again, of the cancellation charge, and said they would "call the guest and let them know and get back to us with a decision"The concierge then called back and said they would still be cancelling, with the understanding that they would be charged our cancellation fee of $per personWe know this is a s teep cancellation fee, as it is in place to deter guests from no-showing or cancelling without advance noticeIt is important that we stick to our policies to maintain good business practiceThere was no deceit whatsoever in this transactionI have copied the text from our website explaining the policy below: We require a valid credit card to hold all reservationsOur cancellation policy involves a charge of $per person if the reservation hasn't been cancelled at least hours in advance for parties of or less, and hours for parties of or more
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, I highly disagree with [redacted] response As mentioned in my previous statement, I was not informed of the policy initially Furthermore, I did not check the merchant's website because I was not aware the merchant had a website I'm sure I'm not the only consumer disenchanted by this restaurant and their "policy." It is very easy to claim a policy is on a website when consumers may have not known of such website or policy If this is such a reputable business, the restaurant would not penalize consumers $per/person Deceitful business practice incorporates the following elements of law: 1) rhe act or practice was consumer-oriented: in this case, this is a restaurant which serves consumers, 2) the act or practice was misleading: as mentioned before, we were not informed of the policy or advised to check their website for notices of potential hefty fines, 3) the plaintiff was injured as a result of the deceptive act or practice: I was charged $for services not rendered, in other words, I was penalized heavily for services I did not receive This business could learn to resolve issues such as this in a much more civilized manner If they believe this is morally and ethically way to manage their business, I foresee a lot more complaints Again, all the elements of deceitful business practice in New York is listed aboveThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The cancellation policy for reservations at Shuko is clearly explained when reservations are made, and also when the reservation is confirmed hours prior to the dining timeThe cancellation policy is also explained on our websiteDue to the size and nature of the restaurant, we have to have a
very strict policyIt is a tasting menu using highly perishable items and we prepare for things based on the reservation count we have confirmed hours in advanceThe guest did not cancel hours in advance, a concierge called hours before the guest was slated to arrive to cancel the reservationThe concierge was informed, again, of the cancellation charge, and said they would "call the guest and let them know and get back to us with a decision"The concierge then called back and said they would still be cancelling, with the understanding that they would be charged our cancellation fee of $per personWe know this is a s teep cancellation fee, as it is in place to deter guests from no-showing or cancelling without advance noticeIt is important that we stick to our policies to maintain good business practiceThere was no deceit whatsoever in this transactionI have copied the text from our website explaining the policy below: We require a valid credit card to hold all reservationsOur cancellation policy involves a charge of $per person if the reservation hasn't been cancelled at least hours in advance for parties of or less, and hours for parties of or more
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again, I highly disagree with [redacted] response. As mentioned in my previous statement, I was not informed of the policy initially. Furthermore, I did not check the merchant's website because I was not aware the merchant had a website. I'm sure I'm not the only consumer disenchanted by this restaurant and their "policy." It is very easy to claim a policy is on a website when consumers may have not known of such website or policy. If this is such a reputable business, the restaurant would not penalize consumers $135 per/person. Deceitful business practice incorporates the following elements of law:1) rhe act or practice was consumer-oriented: in this case, this is a restaurant which serves consumers, 2) the act or practice was misleading: as mentioned before, we were not informed of the policy or advised to check their website for notices of potential hefty fines, 3) the plaintiff was injured as a result of the deceptive act or practice: I was charged $540 for services not rendered, in other words, I was penalized heavily for services I did not receive. This business could learn to resolve issues such as this in a much more civilized manner. If they believe this is morally and ethically way to manage their business, I foresee a lot more complaints. Again, all the elements of deceitful business practice in New York is listed above.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The cancellation policy for reservations at Shuko is clearly explained when reservations are made, and also when the reservation is confirmed 48 hours prior to the dining time. The cancellation...
policy is also explained on our website. Due to the size and nature of the restaurant, we have to have a very strict policy. It is a tasting menu using highly perishable items and we prepare for things based on the reservation count we have confirmed 24 hours in advance. The guest did not cancel 24 hours in advance, a concierge called 2 hours before the guest was slated to arrive to cancel the reservation. The concierge was informed, again, of the cancellation charge, and said they would "call the guest and let them know and get back to us with a decision". The concierge then called back and said they would still be cancelling, with the understanding that they would be charged our cancellation fee of $135 per person. We know this is a s teep cancellation fee, as it is in place to deter guests from no-showing or cancelling without advance notice. It is important that we stick to our policies to maintain good business practice. There was no deceit whatsoever in this transaction. I have copied the text from our website explaining the policy below: We require a valid credit card to hold all reservations. Our cancellation policy involves a charge of $135 per person if the reservation hasn't been cancelled at least 24 hours in advance for parties of 4 or less, and 48 hours for parties of 5 or more.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again, I highly disagree with [redacted] response. As mentioned in my previous statement, I was not informed of the policy initially. Furthermore, I did not check the merchant's website because I was not aware the merchant had a website. I'm sure I'm not the only consumer disenchanted by this restaurant and their "policy." It is very easy to claim a policy is on a website when consumers may have not known of such website or policy. If this is such a reputable business, the restaurant would not penalize consumers $135 per/person. Deceitful business practice incorporates the following elements of law:
1) rhe act or practice was consumer-oriented: in this case, this is a restaurant which serves consumers,
2) the act or practice was misleading: as mentioned before, we were not informed of the policy or advised to check their website for notices of potential hefty fines,
3) the plaintiff was injured as a result of the deceptive act or practice: I was charged $540 for services not rendered, in other words, I was penalized heavily for services I did not receive.
This business could learn to resolve issues such as this in a much more civilized manner. If they believe this is morally and ethically way to manage their business, I foresee a lot more complaints. Again, all the elements of deceitful business practice in New York is listed above.
Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]