Shull's Tree Service, Inc.

June 1, 2016To Whom It May Concern:I am writing in response to the above-referenced matter.I completed an estimate for the customer in the complaint on April 13, at her homeI provided a copy of the estimate for all of the recommended tree work to the customer totaling $(See attached
redacted proposal)I spoke with the customer at her place of employment in November when she told me to complete all of the work at her home She also spoke with my wife where she indicated to her“Tell MrShull to just get the work done! I just want it all doneThe tree work was completed as indicated on the estimate on January 14, The customer never indicated that she did not want the work completed or partially completedWhen the customer contacted me after the work was done, she asked if she could make payments to pay the full amount ($1405.00) to which I agreed because my family has been going to her family business for over years and wanted to give her the opportunity to make paymentsThe customer made two (2) payments- one in the amount of six hundred ($600.00) dollars and the other in the amount of one hundred ($100.00) dollars Months went by since I heard from the customer regarding further payments toward her bill and I reached out to her asking if she could have her outstanding balance paid by the end of May 2016.The customer indicated that she could not pay that balance by that time frame and asked if she could continue to make payments toward the full amount and I agreed to allow her to continue to payments toward her balanceThe customer never once disputed the amount that was completed on her property and only asked to be able to make payments toward her billI am hopeful that the customer will continue to make payments toward her bill; however, I have already given her a discount toward her estimate and cannot accept an additional fifty (50%) percent off of her outstanding balanceThe customer can continue to make monthly payments in the amount of one hundred ($100.00) dollars until her outstanding balance of seven hundred ($700.00) dollars toward her total amount of $is completely satisfied with my company.If you would like to discuss this matter further, please do not hesitate to contact me Sincerely,Edward S.Owner

Complaint: ***
I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Thu, Jun 23, at 9:AMSubject: Fwd: *** ID ***To: ***@myRevdex.com.org---------- Forwarded message ----------From: *** *** Date: Wed, Jun 22, at 2:PMSubject: *** ID ***To: [email protected] whom it may concern,I never received a follow up email stating that Shulls Tree Service respondedI am completely dismayed with what they have to sayI will address the letter sentence by sentenceHowever before I do I would just like to say every other tree service I have dealt with in the past gave me a courtesy phone call the night before, this company chose not to, for if they did none of these issues would have taken place as they didAs you can see several months occurred between each instanceI would imagine a call the night before to move vehicles and make sure everything was still ok to proceed would be a necessary precautionIs this not a standard business practice for a tree removal service? The other thing which I am now more alarmed with then any issue I already had is that there is a signed contract attachedI NEVER SIGNED ANYTHINGThis signature is not mine and nor did I sign anything with him everI am extremely shocked anyone would have the audacity to sign my name as to something I have agreed to, when I clearly DID NOTI can provide my signature if necessary however this is not even close to my writingWe also only talked and I told him that I did not want my stump removed we had agreed he was able to make an exaggerated long stump and cut a seat in itHowever due to the intervals in time he has no recall of anything I saidI also stated at that conversation I didn't want everything done, just the back tree cut and a "chair" created and the front tree trimmedIf you look at the estimate he attached the first line states what I called him for "rear tree dead or dying? Remove, front tree prune" and this is what I agreed to pay for during the discussion we had in NovemeberIt was also at that time I told him I would not be able to pay in full and could I pay over a few monthsHe said that was fine, now I am assuming cut tree at $and prune at $And a little additional to make the chair as we had discussedPlease see his attachment as to what he quotedAll of the other items were an FYI however not what I called him to give me an estimate onWhich is very evident by the first line of his documentThere is even a line on the estimate to remove my neighbors tree, which is not me property and surely nothing I could have removed as this is not my propertySo I could have never signed this due to the simple fact I can't legally remove my neighbors tree without their permission. Gina S***, Ed's wife would not speak to me about anything business related, she would always give me Ed S*s number to call him directSo never did I tell her I wanted everything doneShe would not even give me the address to send a payment toShe gave me his phone numberNever once after the fact did I receive an invoice stating any certain amount of time he wanted paymentIf he had planned on it being paid in 3,6,months etcnothing at allI had to make contact to find out what the address wasHis wife wanted no parts in any business with me, nor did we ever discuss anything about it. On January 14,when the work was done I was in complete shockWe had not talked in two months and I assumed he was not ok with the payment arrangement and had decided to not complete the workMy boyfriend stopped home and first assumed our neighbors were having tree work done and then when they almost dropped branches on his new *** realized these people were on our property cutting trees downI was so mad I could not speakWhy would someone show up to do work on my property without callingMy mom called his wife Gina immediately and the only thing she said was did your daughter sign a contractMy mom said no and she said I'll have Ed call your daughter direct, again not wanting to be involved at allHe called me and I told him how upset I was and that it was not what I had asked for and I could not believe he showed up like thatWith such a long period in between and no signed contract it is obvious how mistakes like this could be madeHe kept saying he didn't remember our conversation at allHe only remembered me saying I couldn't pay all at once and that I wanted it doneInstead of what I would have thought was important what I actually wantedHe even told me it was my responsibility to remove my neighbors tree, I may be young but not stupidWithout their permission I could not legally remove their tree or any other of their propertyIt says his letter I never stated my disatisfaction, which is utterly not true from the day he showed up he knew I was extremely madHe even said to me on the phone he was surprised I was being as calm as I was, but he is now saying we never spoke at all since he did the work?? He told me to go home and look at how good everything looked and to call him backI never called him back and he called me again a few weeks laterI told him everything did look good but it was again not what I asked to be doneI said for he sake of our business relationship I would just pay but it was going to take me even longer as I did not plan on the amount to be double what I originally anticipated. I made two payments and if you look at the second estimate he submitted he dated the payments at the topThey were $on March and $on April I told him on the phone when I got my tax return I'd pay a good chunk, as I stuck to my word as you can seeOn April he states in a text message to me at 4:pm "** *** Edward S*** I am contacting you regarding your invoiceI am going to need this invoice squared up by e end of May, otherwise I am going to start charging interest retroactive upon when it was completedThank you for your kind attention to this business matterSincerely, Edward S*** // ; 4/29/16"I asked to talk on the phone and he would never call me backSo I am not sure where he gets that "months went by since I heard from the customer regarding further payments towards her bill." I did indicating that I could not pay because who can come up with $with no notice, however as you see by his documents it had only been daysSo I am not sure what he is talking aboutSeems to me like he was just trying to bully me into paying, however I have not since the work was completed received any sort of bill at all. I would like direct your attention to the estimate, it says at the mid bottom right this proposal may be withdrawn by us if not accepted within daysThe date on the estimate says 4/13/and then it was supposedly accepted 11/20/And then the work completed on 1/14/2016. I am not even sure how this could even still be a legitimate bill or estimate when they wrote themselves that it is withdrawn after daysA new estimate should have been created and signed by me before any work was completedThe time line is too spread apart for anyone to remember anything said between two people months beforeEspecially with nothing written down at the said Novemeber meeting stating the changes that he can't remember I made....again a simple phone call the day before would have cleared up all of this confusion and misunderstanding.What surprises me is that he is still concerned only about receiving moneyNot at all about all of the other issues at handAs you can see by his response, the only thing addressed is money relatedNot about why he just showed up without confirming after two months and forged my signature.Thank you for your time,*** ***