Shumard Roofing

Dear Madam or Sir: By notice dated March 30, 2016, the Revdex.com of Greater Kansas City (“Revdex.com”) informed the Vatterott College Kansas City, Missouri campus (“Vatterott”) of a complaint filed against Vatterott by former student, [redacted] Vatterott is appreciative that the Revdex.com provided Vatterott with notice of Mr [redacted] ’s complaint and an opportunity to respondThe Revdex.com directed Vatterott to provide its response within seven (7) days, and by this correspondence, Vatterott timely responds In his complaint, Mr [redacted] expressed a concern over his outstanding balance owed to Vatterott, and the fact that the account was sent to a collection agency without giving him the opportunity to make paymentAs a desired resolution, Mr [redacted] requested that Vatterott pull the account from collections, and issue him an itemized bill detailing what he owes Vatterott takes student complaints very seriously, and upon learning of Mr [redacted] ’s complaint, Vatterott started investigating his concernsAfter a thorough review, Vatterott determined that Mr [redacted] had not received a final bill after he cancelled his enrollment in Vatterott’s [redacted] on November 5, Consequently, Mr [redacted] ’s account was sent to a collections agency forty-five (45) days after his drop date, as is Vatterott’s policy Upon realizing this discrepancy, Vatterott requested that the account be closed with the collections agencyVatterott’s Administrator of Student Affairs also immediately contacted Mr [redacted] to review his concernsMr [redacted] explained that he understood he would be responsible for the book charges on his account, but he wanted a copy of his student ledger to review the charges himselfcordingly, Mr [redacted] was provided with a copy of his student ledger, detailing the charges on his accountA copy of Mr [redacted] ’s student ledger is attached hereto as Exhibit Vatterott also offered to provide Mr [redacted] with a copy of invoices corresponding with the books he purchasedAfter Mr [redacted] had a chance to review the relevant documentation, he promptly made a payment of $742.96, fully meeting his financial obligations to VatterottDocumentation of Mr [redacted] ’s payment to Vatterott is attached hereto as Exhibit In the event Mr [redacted] may have any future concerns, Vatterott encourages him to contact Vatterott directly to work toward a resolutionVatterott trusts that this response will bring full resolution to this matterIf you need any additional information, please do not hesitate to contact me via phone at ###-###-#### or via email at [redacted] Sincerely, /s [redacted] Administrator of Student Affairs Vatterott Educational Centers, Inc

Dear Madam or Sir:
By notice dated March
30, 2016, the Revdex.com of Greater Kansas City (“Revdex.com”) informed
the Vatterott College Kansas City, Missouri campus (“Vatterott”) of a complaint
filed against Vatterott by former student, [redacted]. Vatterott...

is
appreciative that the Revdex.com provided Vatterott with notice of Mr. [redacted]’s complaint
and an opportunity to respond. The Revdex.com directed Vatterott to provide its
response within seven (7) days, and by this correspondence, Vatterott timely
responds.
In his complaint,
Mr. [redacted] expressed a concern over his outstanding balance owed to
Vatterott, and the fact that the account was sent to a collection agency
without giving him the opportunity to make payment. As a desired resolution, Mr.
[redacted] requested that Vatterott pull the account from collections, and
issue him an itemized bill detailing what he owes.
Vatterott takes student
complaints very seriously, and upon learning of Mr. [redacted]’s complaint,
Vatterott started investigating his concerns. After a thorough review,
Vatterott determined that Mr. [redacted] had not received a final bill after
he cancelled his enrollment in Vatterott’s [redacted] on
November 5, 2015. Consequently, Mr. [redacted]’s account was sent to a
collections agency forty-five (45) days after his drop date, as is Vatterott’s policy.
Upon realizing
this discrepancy, Vatterott requested that the account be closed with the collections
agency. Vatterott’s Administrator of Student Affairs also immediately contacted
Mr. [redacted] to review his concerns. Mr. [redacted] explained that he
understood he would be responsible for the book charges on his account, but he
wanted a copy of his student ledger to review the charges himself. Accordingly,
Mr. [redacted] was provided with a copy of his student ledger, detailing the
charges on his account. A copy of Mr. [redacted]’s student ledger is attached
hereto as Exhibit 1. Vatterott also offered to provide Mr. [redacted]
with a copy of invoices corresponding with the books he purchased. After Mr.
[redacted] had a chance to review the relevant documentation, he promptly
made a payment of $742.96, fully meeting his financial obligations to
Vatterott. Documentation of Mr. [redacted]’s payment to Vatterott is attached
hereto as Exhibit 2.
In the
event Mr. [redacted] may have any future concerns, Vatterott encourages him
to contact Vatterott directly to work toward a resolution. Vatterott trusts
that this response will bring full resolution to this matter. If you need any
additional information, please do not hesitate to contact me via phone at
###-###-#### or via email at [redacted].
Sincerely,
                                        ...⇄ /> /s [redacted]
Administrator of Student Affairs
Vatterott Educational Centers, Inc.