Shure Incorporated

Initial Business Response / [redacted] (1000, 6, 2015/09/09) */ Shure does extensive performance testing of all of its products including the PGmicrophoneThe PGwould not have been released to the marketplace if it exhibited a detrimental noise conditionShure also monitors field performance of our products and takes appropriate action to address confirmed product field issuesIt may be possible in this particular case that the equipment that the customer used with the microphone was contributing to the noise condition This product has a one year warranty and the customer is encouraged to contact the local Shure Service Center to address his concernsTotal customer satisfaction with all of our products is Shure's goal and we will work with the customer to resolve this issue Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello Shure, Thanks a lot for your replyI was about to order a Sennheiser As advised I went to the service center here, yesterday and todayI spent 4-hours(this includes hours of travel time on each occasion) on both occasions without any fruitful resultThe issue till remains Firstly please check the audio quality I recorded using the mic I have at your service center ( Please use a headphone ) The link is below - https://drive.google.com/file/d/0B0VQ_4uQh-W5ZkVhbC1LcEw4dFk/view?usp=sharing https://drive.google.com/file/d/0B0VQ_4uQh-W5MkFqWXZHbTVCVEU/view?usp=sharing Please note the continuous hissing noise when no one is speakingI initially went to Shure for this problem, spent hours or so, finally Shure representative said it is my Cable( XLR to stereo) that is bad and they sold me a cable for INR And then I contacted Revdex.com Yesterday I went to Shure service center, spent hours or so, and the issue was unresolved, the representative asked me to come again today, again I spent hours or so, the representative did all the troubleshooting, still the issue remains I have a mic that has this noise !! Then they said this mic will have this noise, so they showed me Shure FP15, and with this mic the audio quality was much betterThey suggested me to get this FP15, initially they said it will cost INR plus 5.25% taxes, later on they said it will cost INR plus taxesThey said I should return my SVX14/PGand get FPand pay additional INR 12800, or I pay plus taxes and get FPwithout returning my old mic(which is of no use for me)They said this is the best they can do I totally agree that they are doing their best and offering me the best, however my question is - I have a warranty why are they not fixing the problem ? Is it for Shure SVX14/PGto have this continuous noise ? I'm a Maths teacher here and my business is suffering a lotI also upload my full classes on Youtube for people who cannot afford tuition for freeIt is when people watching videos on Youtube complained about the noise, I contacted ShureAnd for the past month or so I m not able to upload any video just because this mic has problems At the service centre they changed the Mic( SVX14/PG) and the audio quality improved by a bit but not OkFPSaudio quality was fine ( Ok for me )I purchased SVX14/PGat INR This mic did not gave good results since day Basically I got a Lemon, and I m struck( If you wish you can please check my Youtube channel - Studyezee ) Not only me, all the students who watch my videos are suffering I m not saying Shure is a bad company, not I m complaining about the Shure representatives hereWhat I m saying is I m not ready to pay INR when I have a warranty !! Because I m also loosing a lot, I get paid INR per hour here, still I m not asking Shure to compensate I should say as per your representatives recommendation I m ready for FPif they give it to me at INR plus taxes minus INR that I paid for SVX14/PGOr Shure plesae give me my money backOr Please fix this mic only as per warranty terms Thanks Warm regards, Alok Final Consumer Response / [redacted] (2000, 13, 2015/09/23) */ Hi Revdex.com, The business ( Shure Inc) have contacted me and the issue is being taken care ofI m trying to close this case by visiting the link provided by Revdex.com, however for some reasons, it is not getting submittedPlease close this caseAnd a Warm Thank You to Revdex.com for all your helpThe issue is finally resolved Please close this case, Warm regards, Alok P.S - I also wrote the following response for Shure, however it was not submitted on the Revdex.com link provided - Dear Shure, Mr [redacted] did called me on friday and asked me to come on mondayI went there todayHe replaced my SVX with FPNow I have FPwith PG30, and they have SVX with the mic that originally came with FPHe replaced it at no extra cost to meAnd now the issue is being taken care ofNow I have perfect audio with no noiseNow I don't have to waste time editing the audio just because of the noise issue There is no denying that all representatives here were very professional and helpful, last time representative( including Mr [redacted] ) were trying real hard to fix the issue I came withHowever they were unsuccessfulThey confessed that this is the first time they have faced this problem, which I came up with I was getting frustrated as a lot of time was being wasted with no resultvisits to Shure service center and still unresolved issueAnd my students have their exams and I was not able to help them, this was making me more irritated They even changed the whole mic system and still the issue was unresolved, hence they tried other mic systems, and finally they concluded that FPwill resolve my problem I was getting frustrated as whenever I Google for cardioid mics, Shure is on the top of the listI did an extensive research to find out the best mic in the market available, and most websites on the internet recommended Shure, now all those people cannot be wrong, still I had a mic which had this issueShure is used in White House, and had won several awards still I had a mic that will not work until yesterday Now I have a Shure mic that works perfect as I needed Although, I was ready to pay the price difference for FPagainst SVX, Shure replaced it at no extra cost, honoring the warrantyI m thankful to Shure, Revdex.com and Mr [redacted] for this This was my first purchase from Shure, now I m happy with Shure services To make a long story short - Thank You Shure and Thank You Revdex.com I would like to thank Revdex.com as without their help, this matter would not have been resolved If in any of my correspondence I had said anything wrong please pardon me, I was frustrated, nothing personal Thanks again !! You have a great day !! :-)

Initial Business Response /* (1000, 6, 2015/09/09) */
Shure does extensive performance testing of all of its products including the PG30 microphone. The PG30 would not have been released to the marketplace if it exhibited a detrimental noise condition. Shure also monitors field performance of our...

products and takes appropriate action to address confirmed product field issues. It may be possible in this particular case that the equipment that the customer used with the microphone was contributing to the noise condition.
This product has a one year warranty and the customer is encouraged to contact the local Shure Service Center to address his concerns. Total customer satisfaction with all of our products is Shure's goal and we will work with the customer to resolve this issue.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello Shure,
Thanks a lot for your reply. I was about to order a Sennheiser.

As advised I went to the service center here, yesterday and today. I spent 4-5 hours(this includes 2 hours of travel time
on each occasion) on both occasions without any fruitful result. The issue till remains.
Firstly please check the audio quality I recorded using the mic I have at your service center ( Please use a headphone ).
The link is below -
https://drive.google.com/file/d/0B0VQ_4uQh-W5ZkVhbC1LcEw4dFk/view?usp=sharing
https://drive.google.com/file/d/0B0VQ_4uQh-W5MkFqWXZHbTVCVEU/view?usp=sharing
Please note the continuous hissing noise when no one is speaking. I initially went to Shure for this problem, spent 4
hours or so, finally Shure representative said it is my Cable( XLR to stereo) that is bad and they sold me a cable for INR
600. And then I contacted Revdex.com.
Yesterday I went to Shure service center, spent 4 hours or so, and the issue was unresolved, the representative asked me
to come again today, again I spent 5 hours or so, the representative did all the troubleshooting, still the issue remains.
I have a mic that has this noise !! Then they said this mic will have this noise, so they showed me Shure FP15, and with
this mic the audio quality was much better. They suggested me to get this FP15, initially they said it will cost INR
19000 plus 5.25% taxes, later on they said it will cost INR 32000 plus taxes. They said I should return my SVX14/PG30 and
get FP15 and pay additional INR 12800, or I pay 19000 plus taxes and get FP15 without returning my old mic(which is of no
use for me). They said this is the best they can do.
I totally agree that they are doing their best and offering me the best, however my question is -
I have a warranty why are they not fixing the problem ? Is it normal for Shure SVX14/PG30 to have this continuous noise ?
I'm a Maths teacher here and my business is suffering a lot. I also upload my full classes on Youtube for people who
cannot afford tuition for free. It is when people watching videos on Youtube complained about the noise, I contacted
Shure. And for the past 1 month or so I m not able to upload any video just because this mic has problems.
At the service centre they changed the Mic( SVX14/PG30 ) and the audio quality improved by a bit but not Ok. FPS15 audio
quality was fine ( Ok for me ). I purchased SVX14/PG30 at INR 18500. This mic did not gave good results since day 1.
Basically I got a Lemon, and I m struck( If you wish you can please check my Youtube channel - Studyezee ).
Not only me, all the students who watch my videos are suffering.
I m not saying Shure is a bad company, not I m complaining about the Shure representatives here. What I m saying is I m
not ready to pay INR 12800 when I have a warranty !! Because I m also loosing a lot, I get paid INR 2000 per hour here,
still I m not asking Shure to compensate.
I should say as per your representatives recommendation I m ready for FP15 if they give it to me at INR 19000 plus taxes minus INR 18500 that I paid for SVX14/PG30. Or Shure plesae give me my money back. Or Please fix this mic only as per warranty terms.
Thanks
Warm regards,
Alok
Final Consumer Response /* (2000, 13, 2015/09/23) */
Hi Revdex.com,
The business ( Shure Inc. ) have contacted me and the issue is being taken care of. I m trying to close this case by visiting the link provided by Revdex.com, however for some reasons, it is not getting submitted. Please close this case. And a Warm Thank You to Revdex.com for all your help. The issue is finally resolved.
Please close this case,
Warm regards,
Alok
P.S - I also wrote the following response for Shure, however it was not submitted on the Revdex.com link provided -
Dear Shure,
Mr [redacted] did called me on friday and asked me to come on monday. I went there today. He replaced my SVX with FP15. Now I have FP15 with PG30, and they have SVX with the mic that originally came with FP15. He replaced it at no extra cost to me. And now the issue is being taken care of. Now I have perfect audio with no noise. Now I don't have to waste time editing the audio just because of the noise issue.
There is no denying that all representatives here were very professional and helpful, last time 3 representative( including Mr [redacted] ) were trying real hard to fix the issue I came with. However they were unsuccessful. They confessed that this is the first time they have faced this problem, which I came up with.
I was getting frustrated as a lot of time was being wasted with no result. 3 visits to Shure service center and still unresolved issue. And my students have their exams and I was not able to help them, this was making me more irritated.
They even changed the whole mic system and still the issue was unresolved, hence they tried other mic systems, and finally they concluded that FP15 will resolve my problem.
I was getting frustrated as whenever I Google for cardioid mics, Shure is on the top of the list. I did an extensive research to find out the best mic in the market available, and most websites on the internet recommended Shure, now all those people cannot be wrong, still I had a mic which had this issue. Shure is used in White House, and had won several awards still I had a mic that will not work until yesterday.
Now I have a Shure mic that works perfect as I needed.
Although, I was ready to pay the price difference for FP15 against SVX, Shure replaced it at no extra cost, honoring the warranty. I m thankful to Shure, Revdex.com and Mr [redacted] for this.
This was my first purchase from Shure, now I m happy with Shure services.
To make a long story short - Thank You Shure and Thank You Revdex.com.
I would like to thank Revdex.com as without their help, this matter would not have been resolved.
If in any of my correspondence I had said anything wrong please pardon me, I was frustrated, nothing personal.
Thanks again !!
You have a great day !! :-)