Shuster Sanitation

I am the owner operator of Shuster's Sanitation and this allegation is a misunderstandingI have recently talked with the customer that complained, which I have had since 2014, and explained what I was doingI was not dumpster diving, I had a billing issue regarding anothercustomer and was looking at the garbage I had put in prior to hisIneeded to verify their name and addressOnce garbage is on my truck it is my propertyI regret not listening to the voicemail soonerI havetalked to this customer and we both agree it was a misunderstandingIrefunded the requested amount to the customer and services werestoppedI do suggest to everyone that personal information that couldlead to identity theft should be shredded before putting into thegarbage.Sincerely,Kenneth Shuster IIIShuster's SanitationOwner

I am the owner operator of Shuster's Sanitation and this allegation is a misunderstanding
I have recently talked with the customer that complained, which I have had since 2014, and
explained what I was doingI was not dumpster diving, I had a billing issue regarding
anothercustomer and was looking at the garbage I had put in prior to hisIneeded to verify their name and addressOnce garbage is on my truck it is my propertyI regret not listening to the voicemail soonerI havetalked to this customer and we both agree it was a misunderstandingIrefunded the requested amount to the customer and services werestoppedI do suggest to everyone that personal information that couldlead to identity theft should be shredded before putting into thegarbageSincerely,
Kenneth Shuster IIIShuster's SanitationOwner

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I am the owner operator of Shuster's Sanitation and this allegation is a misunderstanding. I have recently talked with the customer that complained, which I have had since 2014, and explained what I was doing. I was not dumpster diving, I had a billing issue regarding anothercustomer and...

was looking at the garbage I had put in prior to his. Ineeded to verify their name and address. Once garbage is on my truck it is my property. I regret not listening to the voicemail sooner. I havetalked to this customer and we both agree it was a misunderstanding. Irefunded the requested amount to the customer and services werestopped. I do suggest to everyone that personal information that couldlead to identity theft should be shredded before putting into thegarbage.Sincerely,Kenneth Shuster IIIShuster's SanitationOwner