I ordered their product Octand still have not received itemsThey promise 2-weeks for delivery and last tracking info is Novitems are in China I ordered Stainless Steel Bottle Openers from SUTMM for a total of $79.80, including free shipping, order #XXXXXX on October 26, I sent several emails to the company to find out status since I intended to give these out as giftsResponses I received are: Oct 31- items preparing to ship; Nov 5-label is createdAs of Nov 8-items still in ChinaTheir responses indicate that I should check the tracking number, which I do, but there is still no sign of itemsTracking # LYXXXXXXXXXCNAs of today, Nov 24, more than weeks later-items still shows as pre-shipment(not at usps yet)I was promised 2-weeks, and it is past weeks and still no sign of itemsI am extremely dissatisfied in this type of serviceI order online a lot, including items from China and do not receive this type of service
Sold a defective item but won't pay for the return shipping nor issuing a refund I purchased a wine opener over a month ago and received it one month later from China in a lousy packagingI've tested the opener but it did not work as advertisedI've tried it on three different bottles of wine but I could not open any of the threeI noticed that the item was defectiveAir pressure needs to build up inside the wine bottle when I pump the device but the device itself was defective and I hear hissing sound from the air leaking from the outsideI Emailed them to send me a return label since the item is defective but they said in the Email that the return will not be accepted if the item is opened and they will not pay for the return shipping
Have not received my order that was placed 10/24/ Tracking information only goes to 11/7/ I have email support and called numerous times order # XXXXXX placed 10/24/ Amazingly Simple Wine Openers On 10/30/I received and email stating it has been shipped tracking# LYXXXXXXXXXCN As of 11/27/- nothing has been received and tracking only show to 11/7/ I have emailed support numberous times and on 11/27/have left voicemails with no reply Of course they had no issue charging my credit card on 10/24/in the amount of $
August 4, SUTMM said my package was delivered but I didn't received it due to the postal worker delivered to a different address....SUTMM shipped out another package in spite of the post office negligence but the package was empty I am very tired and disappointed of the whole situation and asked for my $to be returned but I was told no refunds....I initially place the first order on July 20, Order_Number: XXXXX
Product Ordered and not delivered On 11/I placed order XXXXXX for The Amazingly Sinple Wine OpenerI paid $and this money was charged to my credit cardOn 11/I received a shipping confirmationOn 11/I received a shipping update with a link that showed my order was in ChinaOn 12/I contacted them inquiring about my order and I was told it could take weeks from the time I placed the orderI contacted them again on 12/and they replied with a form email including a tracking link that still showed the item in ChinaI replied to that email and left a message on their customer service line requesting a refundThey have stopped responding at this point and I think this company may be scamming people
Denied the opportunity to cancel my purchase and be refunded for an item I purchased a $bottle opener as part of a Christmas gift a full two weeks before Christmas - the order was placed 12/11; order #XXXXXXAfter not receiving shipping info or the product before Christmas I reached out to customer service via email on 12/at 8:am and requested to cancel my order/be refunded The email was worded as follows:Good morning, I am following up on order #XXXXXX - Stainless Steel Bottle Opener placed 12/ This was intended to be a Christmas present I never received any shipping confirmation or update on shipping status on the above item Please advise of any updates If the item was not process or shipped yet, I'd rather just get a refund for the item at this point I purchased a similar item elsewhere when the above item did not arrive for the holiday I received a response from "SUTMM Support" the same day at 2:pm stating the following: [redacted] , Your order h
Purchase still in China since 12/6/no movement since original purchase date on 11/22/
I bought the wine opener (XXXXXX) which I order from Facebook at the cost of $I received email confirming it and a tracking number (LTXXXXXXXXXCN), stating label made but unable to locateI checked my bank to ensure that I was charged and I was, then contact them to see what the true status was back on 12/6/upon receipt it showed that it was now in CHINA and that status has not changed sinceThis was a Christmas present for my wife which I order prior to my other giftsI have received my other gift, but not this oneUpon review, I noticed that there have been similar complaints filed regarding the same issue, with no resolved back from the companyI do know their policy states please allow to wks upon receipt of purchase Four wks is today (12/13/18) and the status is still the same as 12/6/ Bad Practice and I feel I have been scammed
Failure to send product to correct address and then failure to refund
I ordered some products through PayPal PayPal always provides my correct address The merchant retyped the address incorrectly with a puctuation character instead of a number: ";" They also typed "tk" instead of Rd They now say it is my fault and even though the post office has advised me that the item is being returned to the sender they are refusing to refund my money There are multiple complaints of the same shenanigans by others I will contest with my credit card company but all should be aware of their crookedness
August 4, SUTMM said my package was delivered but I didn't received it due to the postal worker delivered to a different address....SUTMM shipped out another package in spite of the post office negligence but the package was empty I am very tired and disappointed of the whole situation and asked for my $to be returned but I was told no refunds....I initially place the first order on July 20,
Order_Number: XXXXX
Deceitful practice of sales of productLearning also this is the same company that is listed with Revdex.com for TV fraud
re: Order # XXXXXX Amazingly Simple Wine Opener
MrJim of SUTMM,
Your website is deceitful and if I will find where I can report your deceitful sales practices
On June 17, in all good faith foolish me ordered your Amazingly Simple Wine OpenerIn fact ordered 2, realized later that I could've ordered that 2nd one at a reduced price....HOWEVER, after providing your site with my credit card # and personal information...I was dragged through multiple sites attempting to trick me into purchasing more items I found the small blue print at the bottom of each offer and declined to purchaseOnce I clicked complete, that order page was gone and then, a page comes up thanking me for my purchase with an order # and ooh yes; a 20% off coupon on my next order, but it is only valid for the next minutes
Am grateful that I printed that page...as it will help
Denied the opportunity to cancel my purchase and be refunded for an item
I purchased a $bottle opener as part of a Christmas gift a full two weeks before Christmas - the order was placed 12/11; order #XXXXXXAfter not receiving shipping info or the product before Christmas I reached out to customer service via email on 12/at 8:am and requested to cancel my order/be refunded The email was worded as follows:Good morning,
I am following up on order #XXXXXX - Stainless Steel Bottle Opener placed 12/ This was intended to be a Christmas present I never received any shipping confirmation or update on shipping status on the above item Please advise of any updates
If the item was not process or shipped yet, I'd rather just get a refund for the item at this point I purchased a similar item elsewhere when the above item did not arrive for the holiday
I received a response from "SUTMM Support" the same day at 2:pm stating the following:***,
Your order h
I bought the Electric Pet Shedding Remover for $When it finally came in the mail I put batteries in it and it wouldn't even turn on! I emailed them immediately so I could send it backThey kept giving me the run aroundSometimes not even answering my emails for daysBy the time I got the correct return address it was past the day return policyIt's as if they were purposely procrastinating to make sure the days was upSo needless to say they would not give me a refund
Product_Or_Service: Electric Pet Shedding Remover
Order_Number: xxxxx
Product Ordered and not delivered
On 11/I placed order XXXXXX for The Amazingly Sinple Wine OpenerI paid $and this money was charged to my credit cardOn 11/I received a shipping confirmationOn 11/I received a shipping update with a link that showed my order was in ChinaOn 12/I contacted them inquiring about my order and I was told it could take weeks from the time I placed the orderI contacted them again on 12/and they replied with a form email including a tracking link that still showed the item in ChinaI replied to that email and left a message on their customer service line requesting a refundThey have stopped responding at this point and I think this company may be scamming people
Was told I had to cancel within hours to get a refund even though the website clearly states cancellations could not be made AFTER SHIPPING
I paid for expidited shipping that guaranteed day delivery, was told expidited shipping was really just an "insurance perk," after the factI was told my order would not ship out for 3-weeks so I requested a refundI was told I would have had to cancel within hours to receive a refundThe website states that no cancellations can be made after items have packed and shippedClearly my items have not been packed or shipped and they are still refusing to cancel my order and refund my payment
I wouldn't even rate this terrible businessOrdered the beginning of December I think the 2ndThey sent me a shipping confirmation on Dec No updatesI checked and they are saying December 27thToo late for a Christmas presentThey should have said they couldn't get it here for ChristmasThey advertise all over FacebookPeople should be warned
Have not received my order that was placed 10/24/ Tracking information only goes to 11/7/ I have email support and called numerous times
order # XXXXXX placed 10/24/
Amazingly Simple Wine Openers
On 10/30/I received and email stating it has been shipped tracking# LYXXXXXXXXXCN
As of 11/27/- nothing has been received and tracking only show to 11/7/ I have emailed support numberous times and on 11/27/have left voicemails with no reply Of course they had no issue charging my credit card on 10/24/in the amount of $
I ordered their product Octand still have not received itemsThey promise 2-weeks for delivery and last tracking info is Novitems are in China
I ordered Stainless Steel Bottle Openers from SUTMM for a total of $79.80, including free shipping, order #XXXXXX on October 26, I sent several emails to the company to find out status since I intended to give these out as giftsResponses I received are: Oct 31- items preparing to ship; Nov 5-label is createdAs of Nov 8-items still in ChinaTheir responses indicate that I should check the tracking number, which I do, but there is still no sign of itemsTracking # LYXXXXXXXXXCNAs of today, Nov 24, more than weeks later-items still shows as pre-shipment(not at usps yet)I was promised 2-weeks, and it is past weeks and still no sign of itemsI am extremely dissatisfied in this type of serviceI order online a lot, including items from China and do not receive this type of service
I ordered their product Octand still have not received itemsThey promise 2-weeks for delivery and last tracking info is Novitems are in China I ordered Stainless Steel Bottle Openers from SUTMM for a total of $79.80, including free shipping, order #XXXXXX on October 26, I sent several emails to the company to find out status since I intended to give these out as giftsResponses I received are: Oct 31- items preparing to ship; Nov 5-label is createdAs of Nov 8-items still in ChinaTheir responses indicate that I should check the tracking number, which I do, but there is still no sign of itemsTracking # LYXXXXXXXXXCNAs of today, Nov 24, more than weeks later-items still shows as pre-shipment(not at usps yet)I was promised 2-weeks, and it is past weeks and still no sign of itemsI am extremely dissatisfied in this type of serviceI order online a lot, including items from China and do not receive this type of service
Sold a defective item but won't pay for the return shipping nor issuing a refund I purchased a wine opener over a month ago and received it one month later from China in a lousy packagingI've tested the opener but it did not work as advertisedI've tried it on three different bottles of wine but I could not open any of the threeI noticed that the item was defectiveAir pressure needs to build up inside the wine bottle when I pump the device but the device itself was defective and I hear hissing sound from the air leaking from the outsideI Emailed them to send me a return label since the item is defective but they said in the Email that the return will not be accepted if the item is opened and they will not pay for the return shipping
Placed order for vegie slicerNever recieved item Never recieved item scam company
Have not received my order that was placed 10/24/ Tracking information only goes to 11/7/ I have email support and called numerous times order # XXXXXX placed 10/24/ Amazingly Simple Wine Openers On 10/30/I received and email stating it has been shipped tracking# LYXXXXXXXXXCN As of 11/27/- nothing has been received and tracking only show to 11/7/ I have emailed support numberous times and on 11/27/have left voicemails with no reply Of course they had no issue charging my credit card on 10/24/in the amount of $
August 4, SUTMM said my package was delivered but I didn't received it due to the postal worker delivered to a different address....SUTMM shipped out another package in spite of the post office negligence but the package was empty I am very tired and disappointed of the whole situation and asked for my $to be returned but I was told no refunds....I initially place the first order on July 20, Order_Number: XXXXX
Product Ordered and not delivered On 11/I placed order XXXXXX for The Amazingly Sinple Wine OpenerI paid $and this money was charged to my credit cardOn 11/I received a shipping confirmationOn 11/I received a shipping update with a link that showed my order was in ChinaOn 12/I contacted them inquiring about my order and I was told it could take weeks from the time I placed the orderI contacted them again on 12/and they replied with a form email including a tracking link that still showed the item in ChinaI replied to that email and left a message on their customer service line requesting a refundThey have stopped responding at this point and I think this company may be scamming people
Denied the opportunity to cancel my purchase and be refunded for an item I purchased a $bottle opener as part of a Christmas gift a full two weeks before Christmas - the order was placed 12/11; order #XXXXXXAfter not receiving shipping info or the product before Christmas I reached out to customer service via email on 12/at 8:am and requested to cancel my order/be refunded The email was worded as follows:Good morning, I am following up on order #XXXXXX - Stainless Steel Bottle Opener placed 12/ This was intended to be a Christmas present I never received any shipping confirmation or update on shipping status on the above item Please advise of any updates If the item was not process or shipped yet, I'd rather just get a refund for the item at this point I purchased a similar item elsewhere when the above item did not arrive for the holiday I received a response from "SUTMM Support" the same day at 2:pm stating the following: [redacted] , Your order h
Purchase still in China since 12/6/no movement since original purchase date on 11/22/
I bought the wine opener (XXXXXX) which I order from Facebook at the cost of $I received email confirming it and a tracking number (LTXXXXXXXXXCN), stating label made but unable to locateI checked my bank to ensure that I was charged and I was, then contact them to see what the true status was back on 12/6/upon receipt it showed that it was now in CHINA and that status has not changed sinceThis was a Christmas present for my wife which I order prior to my other giftsI have received my other gift, but not this oneUpon review, I noticed that there have been similar complaints filed regarding the same issue, with no resolved back from the companyI do know their policy states please allow to wks upon receipt of purchase Four wks is today (12/13/18) and the status is still the same as 12/6/ Bad Practice and I feel I have been scammed
Failure to send product to correct address and then failure to refund
I ordered some products through PayPal PayPal always provides my correct address The merchant retyped the address incorrectly with a puctuation character instead of a number: ";" They also typed "tk" instead of Rd They now say it is my fault and even though the post office has advised me that the item is being returned to the sender they are refusing to refund my money There are multiple complaints of the same shenanigans by others I will contest with my credit card company but all should be aware of their crookedness
August 4, SUTMM said my package was delivered but I didn't received it due to the postal worker delivered to a different address....SUTMM shipped out another package in spite of the post office negligence but the package was empty I am very tired and disappointed of the whole situation and asked for my $to be returned but I was told no refunds....I initially place the first order on July 20,
Order_Number: XXXXX
Deceitful practice of sales of productLearning also this is the same company that is listed with Revdex.com for TV fraud
re: Order # XXXXXX Amazingly Simple Wine Opener
MrJim of SUTMM,
Your website is deceitful and if I will find where I can report your deceitful sales practices
On June 17, in all good faith foolish me ordered your Amazingly Simple Wine OpenerIn fact ordered 2, realized later that I could've ordered that 2nd one at a reduced price....HOWEVER, after providing your site with my credit card # and personal information...I was dragged through multiple sites attempting to trick me into purchasing more items I found the small blue print at the bottom of each offer and declined to purchaseOnce I clicked complete, that order page was gone and then, a page comes up thanking me for my purchase with an order # and ooh yes; a 20% off coupon on my next order, but it is only valid for the next minutes
Am grateful that I printed that page...as it will help
Denied the opportunity to cancel my purchase and be refunded for an item
I purchased a $bottle opener as part of a Christmas gift a full two weeks before Christmas - the order was placed 12/11; order #XXXXXXAfter not receiving shipping info or the product before Christmas I reached out to customer service via email on 12/at 8:am and requested to cancel my order/be refunded The email was worded as follows:Good morning,
I am following up on order #XXXXXX - Stainless Steel Bottle Opener placed 12/ This was intended to be a Christmas present I never received any shipping confirmation or update on shipping status on the above item Please advise of any updates
If the item was not process or shipped yet, I'd rather just get a refund for the item at this point I purchased a similar item elsewhere when the above item did not arrive for the holiday
I received a response from "SUTMM Support" the same day at 2:pm stating the following:***,
Your order h
I bought the Electric Pet Shedding Remover for $When it finally came in the mail I put batteries in it and it wouldn't even turn on! I emailed them immediately so I could send it backThey kept giving me the run aroundSometimes not even answering my emails for daysBy the time I got the correct return address it was past the day return policyIt's as if they were purposely procrastinating to make sure the days was upSo needless to say they would not give me a refund
Product_Or_Service: Electric Pet Shedding Remover
Order_Number: xxxxx
Product Ordered and not delivered
On 11/I placed order XXXXXX for The Amazingly Sinple Wine OpenerI paid $and this money was charged to my credit cardOn 11/I received a shipping confirmationOn 11/I received a shipping update with a link that showed my order was in ChinaOn 12/I contacted them inquiring about my order and I was told it could take weeks from the time I placed the orderI contacted them again on 12/and they replied with a form email including a tracking link that still showed the item in ChinaI replied to that email and left a message on their customer service line requesting a refundThey have stopped responding at this point and I think this company may be scamming people
Was told I had to cancel within hours to get a refund even though the website clearly states cancellations could not be made AFTER SHIPPING
I paid for expidited shipping that guaranteed day delivery, was told expidited shipping was really just an "insurance perk," after the factI was told my order would not ship out for 3-weeks so I requested a refundI was told I would have had to cancel within hours to receive a refundThe website states that no cancellations can be made after items have packed and shippedClearly my items have not been packed or shipped and they are still refusing to cancel my order and refund my payment
I wouldn't even rate this terrible businessOrdered the beginning of December I think the 2ndThey sent me a shipping confirmation on Dec No updatesI checked and they are saying December 27thToo late for a Christmas presentThey should have said they couldn't get it here for ChristmasThey advertise all over FacebookPeople should be warned
Have not received my order that was placed 10/24/ Tracking information only goes to 11/7/ I have email support and called numerous times
order # XXXXXX placed 10/24/
Amazingly Simple Wine Openers
On 10/30/I received and email stating it has been shipped tracking# LYXXXXXXXXXCN
As of 11/27/- nothing has been received and tracking only show to 11/7/ I have emailed support numberous times and on 11/27/have left voicemails with no reply Of course they had no issue charging my credit card on 10/24/in the amount of $
Placed order for vegie slicerNever recieved item
Never recieved item scam company
The wrong address was put on shipping so I never received my itemThe company refuses to replace it or give me a refund
Purchased on May 15, For $
I ordered their product Octand still have not received itemsThey promise 2-weeks for delivery and last tracking info is Novitems are in China
I ordered Stainless Steel Bottle Openers from SUTMM for a total of $79.80, including free shipping, order #XXXXXX on October 26, I sent several emails to the company to find out status since I intended to give these out as giftsResponses I received are: Oct 31- items preparing to ship; Nov 5-label is createdAs of Nov 8-items still in ChinaTheir responses indicate that I should check the tracking number, which I do, but there is still no sign of itemsTracking # LYXXXXXXXXXCNAs of today, Nov 24, more than weeks later-items still shows as pre-shipment(not at usps yet)I was promised 2-weeks, and it is past weeks and still no sign of itemsI am extremely dissatisfied in this type of serviceI order online a lot, including items from China and do not receive this type of service