Shuttercraft, Inc

Review: Bought a wood shutter several years ago. It turned out to made of poor quality wood; it rotted away and became usable, covered with mold. Contacted Shuttercraft/S. Frey on 9/20/13 by email. Then Colleen Murdock ###-###-####), the owner took over. She denied the product failed because of wood quality but implied my (lack of) preparation was the problem. I have purchased several sets of shutters from them over the past 6 years. I did everything necessary to make shutter last a lifetime but it failed in 5 years. After some 10 emails between us, I argued I did nothing wrong. Eventually she agreed to replace it but as of this date has not fulfilled her promise. Then she didn't want to guarantee the shutter but just refund the purchase price. I refused stating shutter cannot be replaced with the few dollars she offered when her own replacement cost is almost twice what it was when purchased. She made a promise to replace. Email Colleen Murdock: [email protected] Settlement: Replace and deliver the shutter at their cost. I trusted that I was buying a quality product, but it seems it was far from a quality product they claim to produce. Email Colleen Murdock: [email protected].

Business

Response:

SHUTIERCRAFT,INC.

15 Orchard Park

Madison, CT.06443

Family Owned- Made in the USA

Phone ###-###-####

Fax (203) 245-596

Email [email protected]

www.shuttercraft.com

12/09/13

Revdex.com,Inc. 94 South Turnpike Rd

Wallingford, CT 06492 Dear Maureen Shea,

Thank you for informing me of the submissionID [redacted] The shutter was originally ordered nine years ago on Sept 8, 2004. Our customer did send pictures of this one shutter showing decay. We could not confirm what happened to the shutter and ultimately agreed to remake the shutter, and ship to his address. It is scheduled to ship to us by Dec 11,2013 from our mill, we will add the tilt rods in our customizing shop and ship asap as promised.

I understood this complete free replacement was to resolve the matter. Sincerely,

Colleen Murdock, President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9823829, and find that this resolution is satisfactory to me.

They have made good on their offer. I have received a replacement shutter. I am satisfied.

Thank you for the help.

Sincerely,

Claude Dorman