On Nov 10th, the customer placed an order for shuttersA refund was submitted by [redacted] to the customer on 12/2/to store # ***At the beginning of this year a strike occurred on the docks of Long Beach, California between the longshore men and the union that causing all order coming in from Asia to back up the port for months(Confirmation of the port back up can be provided if requested)We do have contracts with our members but there is also a clause right below the completion dated which states as follows:The work should be substantially completed by the approximate date above unless the work has been delayed due to circumstances beyond the control of [redacted] and Installer (B&B Blinds)The contract is read over by the customer and the sales person and signed by both at the endThe customers contract was dated 1/22/as a completion and the day we received the confirmation of the delay at the port I placed a call to [redacted] and I let her know that the manufacture had product delays because of the strike and that they had given us a new estimated ship date of 2/6/and that I would give her a call as soon as the product arrived in our warehouseWhen the product arrived on 2/9/our warehouse and one of the shutter boxes came in damaged by the trucking company (Pictures of the damaged box can be provided if requested)At that time we called the manufacture and had them re-make and ship a new shutterThat same day a call was placed to [redacted] she we scheduled her install for 2/18/minus the one shutter that had come in damaged by shippingOn 3/19/we received the replacement shutter and a call was placed to the customer so we could schedule an install unsuccessful a message was left [redacted] called back on 3/and agreed to 4/2/to install because that would be the only day he would be available for us to install the last shutter and also put in a staple that was missing on one of her bay window shuttersThe job was completed and the purchase order was signed off [redacted] ***Operations ManagerB & B Blinds and Builder Services, LLC###-###-#######-###-####-FAX
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On Nov 10th, 2014 the customer placed an order for shuttersA refund was submitted by [redacted] to the customer on 12/2/2014 to store # [redacted]At the beginning of this year a strike occurred on the docks of Long Beach, California between the longshore men and the union that causing all order coming in from...
Asia to back up the port for months(Confirmation of the port back up can be provided if requested). We do have contracts with our members but there is also a clause right below the completion dated which states as follows:The work should be substantially completed by the approximate date above unless the work has been delayed due to circumstances beyond the control of [redacted] and Installer (B&B Blinds). The contract is read over by the customer and the sales person and signed by both at the end. The customers contract was dated 1/22/2015 as a completion and the day we received the confirmation of the delay at the port I placed a call to [redacted] and I let her know that the manufacture had product delays because of the strike and that they had given us a new estimated ship date of 2/6/2015 and that I would give her a call as soon as the product arrived in our warehouse. When the product arrived on 2/9/2015 our warehouse and one of the shutter boxes came in damaged by the trucking company (Pictures of the damaged box can be provided if requested). At that time we called the manufacture and had them re-make and ship a new shutter. That same day a call was placed to [redacted] she we scheduled her install for 2/18/2015 minus the one shutter that had come in damaged by shipping. On 3/19/2015 we received the replacement shutter and a call was placed to the customer so we could schedule an install unsuccessful a message was left. [redacted] called back on 3/20 and agreed to 4/2/2015 to install because that would be the only day he would be available for us to install the last shutter and also put in a staple that was missing on one of her bay window shutters. The job was completed and the purchase order was signed off. [redacted]Operations ManagerB & B Blinds and Builder Services, LLC###-###-#######-###-####-FAX
On Nov 10th, the customer placed an order for shuttersA refund was submitted by [redacted] to the customer on 12/2/to store # ***At the beginning of this year a strike occurred on the docks of Long Beach, California between the longshore men and the union that causing all order coming in from Asia to back up the port for months(Confirmation of the port back up can be provided if requested)We do have contracts with our members but there is also a clause right below the completion dated which states as follows:The work should be substantially completed by the approximate date above unless the work has been delayed due to circumstances beyond the control of [redacted] and Installer (B&B Blinds)The contract is read over by the customer and the sales person and signed by both at the endThe customers contract was dated 1/22/as a completion and the day we received the confirmation of the delay at the port I placed a call to [redacted] and I let her know that the manufacture had product delays because of the strike and that they had given us a new estimated ship date of 2/6/and that I would give her a call as soon as the product arrived in our warehouseWhen the product arrived on 2/9/our warehouse and one of the shutter boxes came in damaged by the trucking company (Pictures of the damaged box can be provided if requested)At that time we called the manufacture and had them re-make and ship a new shutterThat same day a call was placed to [redacted] she we scheduled her install for 2/18/minus the one shutter that had come in damaged by shippingOn 3/19/we received the replacement shutter and a call was placed to the customer so we could schedule an install unsuccessful a message was left [redacted] called back on 3/and agreed to 4/2/to install because that would be the only day he would be available for us to install the last shutter and also put in a staple that was missing on one of her bay window shuttersThe job was completed and the purchase order was signed off [redacted] ***Operations ManagerB & B Blinds and Builder Services, LLC###-###-#######-###-####-FAX
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On Nov 10th, 2014 the customer placed an order for shuttersA refund was submitted by [redacted] to the customer on 12/2/2014 to store # [redacted]At the beginning of this year a strike occurred on the docks of Long Beach, California between the longshore men and the union that causing all order coming in from...
Asia to back up the port for months(Confirmation of the port back up can be provided if requested). We do have contracts with our members but there is also a clause right below the completion dated which states as follows:The work should be substantially completed by the approximate date above unless the work has been delayed due to circumstances beyond the control of [redacted] and Installer (B&B Blinds). The contract is read over by the customer and the sales person and signed by both at the end. The customers contract was dated 1/22/2015 as a completion and the day we received the confirmation of the delay at the port I placed a call to [redacted] and I let her know that the manufacture had product delays because of the strike and that they had given us a new estimated ship date of 2/6/2015 and that I would give her a call as soon as the product arrived in our warehouse. When the product arrived on 2/9/2015 our warehouse and one of the shutter boxes came in damaged by the trucking company (Pictures of the damaged box can be provided if requested). At that time we called the manufacture and had them re-make and ship a new shutter. That same day a call was placed to [redacted] she we scheduled her install for 2/18/2015 minus the one shutter that had come in damaged by shipping. On 3/19/2015 we received the replacement shutter and a call was placed to the customer so we could schedule an install unsuccessful a message was left. [redacted] called back on 3/20 and agreed to 4/2/2015 to install because that would be the only day he would be available for us to install the last shutter and also put in a staple that was missing on one of her bay window shutters. The job was completed and the purchase order was signed off. [redacted]Operations ManagerB & B Blinds and Builder Services, LLC###-###-#######-###-####-FAX