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shutterstock, inc

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shutterstock, inc Reviews (1)

I've used ShutterStock for years, largely under my employer's account, although I've started using my own as well for freelance graphic design. I purchased the 2 image pack for $29.99. I downloaded the first image that night, and the second image a day or two later.

Come the following Monday, I look at my bank account and see TWO charges of $29.99 on there from ShutterStock. Because of this, a third unrelated transaction overdrew my account by $.49 cents because I had thought I had that extra $30 in my account. So now, I have this $35 bank overdraft fee.

When I logged into ShutterStock to file a complaint, I see I have two more image downloads available. (I have not/did not use them.) I go into my billing information and see that auto-renew is ON and I am beyond furious. I've NEVER had to go in and turn-off auto-renew before, it's always been set to manual and I just get a notice when I log in, "Hey, you're out of downloads, do you want to buy more?" That's why I purchase the image PACKS and not a SUBSCRIPTION, because I don't WANT to have an auto-renewed purchase.

So upset that I'm likely going to have to wait to even get that refund if they give it to me, on top of having this overdraft fee because of them. $35 is a lot when you're someone who is getting by paycheck to paycheck.

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