Shuttle Express

Dear [redacted] , Thank you for taking time to contact Shuttle Express to explain the luggage issue that have occurred recently with provided servicesWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied guest if you travel again to the Seattle areaWe reviewed your reservation concern and credited your account in addition to a financial reimbursement towards your lost luggage in order to resolve this matter fairlyIf you need further assistance, you may contact us at ( [redacted] Thank you for giving us the opportunity to assist and serve your travel requirementsSincerely, Kere G [redacted] Guest Services Manager Shuttle Express

Shuttle Express acknowledged a lapse in expectations in our service and has since sent a written response to this complaint and issued a check for reimbursement of $in expenses that occurred and sent it directly to the guest Below is a copy of the letter written in response to the service issue that the guest experienced:August 11, [redacted] Kirkland, WA Dear Ms [redacted] ***: I would like to personallyapologize for the discrepancy regarding your reservation, transportation andguest services concern traveling from SeaTac on Wednesday morning July 8, As our service grows, our greatest challenge is to accuratelyschedule enough safe, friendly, competent drivers who can provide timelyservice as well as friendly guest services representativesSometimes we fallshort, but we are working diligently to respond to the increased ridershipwithout compromising our reliability and safety standardsAs a company ourcore values and internal standards in which we distinguish ourselves areSafety, Integrity, Respect and Care We are committed to earningyour trust and to continuously improving our service to youWe track ourperformance and are taking steps to reach our goal of servicing our guestswithin twenty (20) minutes from the time a driver is dispatched if at allfeasiblePlease contact me with your comments or observations of ShuttleExpress servicesWe care and value your opinion and overall feedbackAgain, I apologize on behalfof our entire Shuttle Express team for your longer-than-wait andserviceWe want to serve you well and look forward to serving you in thefuture.Sincerely,Kere [redacted] G***Guest Experience Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I couldn't navigate your most recent email/response page to file not only my objection to the business response, but to further emphasize my original complaint The business (Shuttle Express) response said, in part At 7:25am on September 12our agent advised the guest that a driver would not That fails to recognize that their agent didn't inform us of unavailability of a drive (about 7:25AM) until we called Shuttle Express to inquire as to where our scheduled driver was! Shuttle Express did NOT call us; we called them in frustration when there was no driver nor a phone notice from the business We had been left stranded in our driveway, sitting on our suitcasesWe had no avalilable options and the Shuttle EXpress agent on the phone couldn't offer any options This is/was inexcusable and the company's negating the original service charge is a no-brainer, since no service was provided They need to do more to resolve this [redacted] Woodinville, WA [redacted] @aol.com

Mr***, Again, our apologies for the unfortunate circumstances regarding your transportation on September 12th While I cannot and will not make an excuse for not being contacted regarding the error, I can offer one additional option for resolution In addition to the previously provided service refund, Shuttle Express will agree to pay up to $towards the cost of any other transportation provider you used for this trip While this certainly won't make up for the circumstances of that day, we hope that this offer allows for some closure on this issue including covering most if not all of the out of pocket expense you may have faced as a result of the situation Please provide any receipts for transportation related expenses in Seattle on September 12th, and we will certainly review and provide reimbursement for them Regards, [redacted] Shuttle Express, Inc