Siberian Air, LLC

I recieved your Revdex.com disputeThe Service agreement was thru [redacted] and the distributor not my companyAs we have spoke before the auxillary heat strips are not part of the unit and are coincidered an add onSo they are not covered by any warranty from [redacted] or myselfThe auxillary heat just needs the wires removed to go back into operationI removed the wires when we were not aware that your outdoor unit motor had failedThis would have caused the auxillary heat to have remained onOr your humidifier could have also been the cause of damage to the auxillary heatAs stated before I will no longer service that humidifier due to the issues that continue to happen as a result of it If I were to repair the system it would be a service call charge plus any parts needed for the auxillary heat as it is not a part of your warranty thru ***

I recieved your BBB dispute. The Service agreement was thru [redacted] and the distributor not my company. As we have spoke before the auxillary heat strips are not part of the unit and are coincidered an add on. So they are not covered by any warranty from [redacted] or myself. The auxillary heat just needs... the wires removed to go back into operation. I removed the wires when we were not aware that your outdoor unit motor had failed. This would have caused the auxillary heat to have remained on. Or your humidifier could have also been the cause of damage to the auxillary heat. As stated before I will no longer service that humidifier due to the issues that continue to happen as a result of it. If I were to repair the system it would be a service call charge plus any parts needed for the auxillary heat as it is not a part of your warranty thru ***.

I recieved your Revdex.com dispute. The Service agreement was thru [redacted] and the distributor not my company. As we have spoke before the auxillary heat strips are not part of the unit and are coincidered an add on. So they are not covered by any warranty from [redacted] or myself. The auxillary heat just needs...

the wires removed to go back into operation. I removed the wires when we were not aware that your outdoor unit motor had failed. This would have caused the auxillary heat to have remained on. Or your humidifier could have also been the cause of damage to the auxillary heat. As stated before I will no longer service that humidifier due to the issues that continue to happen as a result of it.  If I were to repair the system it would be a service call charge plus any parts needed for the auxillary heat as it is not a part of your warranty thru [redacted].

I recieved your Revdex.com dispute. The Service agreement was thru [redacted] and the distributor not my company. As we have spoke before the auxillary heat strips are not part of the...

unit and are coincidered an add on. So they are not covered by any warranty from [redacted] or myself. The auxillary heat just needs the wires removed to go back into operation. I removed the wires when we were not aware that your outdoor unit motor had failed. This would have caused the auxillary heat to have remained on. Or your humidifier could have also been the cause of damage to the auxillary heat. As stated before I will no longer service that humidifier due to the issues that continue to happen as a result of it.  If I were to repair the system it would be a service call charge plus any parts needed for the auxillary heat as it is not a part of your warranty thru [redacted].