Sibley Memorial Hospital

transparent;">This letter is in response to the complaint filed with the Revdex.com serving Metro Washington DC and Eastern PennsylvaniaThe complaint was made regarding the amount of time that it took to receive a refund checkThe customer contacted our office on 5/11/regarding a refund owedOur customer service department submitted the refund request to our credit team on 5/12/It should be noted that the customer is not the patient nor the guarantor for this accountIt should also be noted that the payment received was made to an outside collection agencyDue diligence must be done by our credit department to ensure that the payment received was indeed from the customer and that the address for the refund is correct and accurateA representative of the credit department completed that due diligence and then submitted the refund request for completion on 6/15/Refund checks are only processed and cut once a week from our facilityThis particular refund check was cut on 6/23/and mailed to the customer on 6/24/The check was cashed on 7/8/based on information received from our bankWe take this dissatisfaction very seriously and make every effort to refund as quickly as possibleThis particular situation required additional steps to be taken to ensure that the payment we received was indeed made by the customer and that the refund information was correctI do apologize for any inconvenience that this may have caused for the customerSincerely, Tracie S [redacted] -Manager, Credit Department

This letter is in response to the complaint filed with the Revdex.com serving Metro Washington DC and Eastern PennsylvaniaThe complaint was made regarding the amount of time that it took to receive a refund check.The customer contacted our office on 5/11/regarding a refund owedOur customer service department submitted the refund request to our credit team on 5/12/It should be noted that the customer is not the patient nor the guarantor for this accountIt should also be noted that the payment received was made to an outside collection agencyDue diligence must be done by our credit department to ensure that the payment received was indeed from the customer and that the address for the refund is correct and accurateA representative of the credit department completed that due diligence and then submitted the refund request for completion on 6/15/Refund checks are only processed and cut once a week from our facilityThis particular refund check was cut on 6/23/and mailed to the customer on 6/24/The check was cashed on 7/8/based on information received from our bank.We take this dissatisfaction very seriously and make every effort to refund as quickly as possibleThis particular situation required additional steps to be taken to ensure that the payment we received was indeed made by the customer and that the refund information was correctI do apologize for any inconvenience that this may have caused for the customer.Sincerely, Tracie S [redacted] -Manager, Credit Department

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter is in response to the complaint filed with the Revdex.com serving Metro Washington DC and Eastern Pennsylvania. The complaint was made regarding the amount of time that it took to receive a refund check.The customer contacted our office on 5/11/2015 regarding a refund owed. Our customer service...

department submitted the refund request to our credit team on 5/12/2015. It should be noted that the customer is not the patient nor the guarantor for this account. It should also be noted that the payment received was made to an outside collection agency. Due diligence must be done by our credit department to ensure that the payment received was indeed from the customer and that the address for the refund is correct and accurate. A representative of the credit department completed that due diligence and then submitted the refund request for completion on 6/15/2015. Refund checks are only processed and cut once a week from our facility. This particular refund check was cut on 6/23/2015 and mailed to the customer on 6/24/2015. The check was cashed on 7/8/2015 based on information received from our bank.We take this dissatisfaction very seriously and make every effort to refund as quickly as possible. This particular situation required additional steps to be taken to ensure that the payment we received was indeed made by the customer and that the refund information was correct. I do apologize for any inconvenience that this may have caused for the customer.Sincerely, Tracie S[redacted] -Manager, Credit Department

transparent;">This letter is in response to the complaint filed with the Revdex.com serving Metro Washington DC and Eastern Pennsylvania. The complaint was made regarding the amount of time that it took to receive a refund check.
The customer contacted our office on 5/11/2015 regarding a refund owed. Our customer service department submitted the refund request to our credit team on 5/12/2015. It should be noted that the customer is not the patient nor the guarantor for this account. It should also be noted that the payment received was made to an outside collection agency. Due diligence must be done by our credit department to ensure that the payment received was indeed from the customer and that the address for the refund is correct and accurate. A representative of the credit department completed that due diligence and then submitted the refund request for completion on 6/15/2015. Refund checks are only processed and cut once a week from our facility. This particular refund check was cut on 6/23/2015 and mailed to the customer on 6/24/2015. The check was cashed on 7/8/2015 based on information received from our bank.
We take this dissatisfaction very seriously and make every effort to refund as quickly as possible. This particular situation required additional steps to be taken to ensure that the payment we received was indeed made by the customer and that the refund information was correct. I do apologize for any inconvenience that this may have caused for the customer.
Sincerely,
 Tracie S[redacted]
-Manager, Credit Department