Sic 'Em Delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just wish they had provided this information in an email or given a receipt at the time of delivery. 
Regards,
[redacted]

#[redacted]I have personally handled this customer complaint, and ensured she got her entire refund on her messed up orders.I also submitted to answers to this Revdex.com complaint, and each time I submitted the explanation the website would only show the loading wheel and never update my response. We...

believe it is not proper to allow this Revdex.com complaint to remain on our business profile since I have personally contacted this customer and refunded her for all her incorrect food totals, and also spent a day's worth of time and going through each of her placed orders through our system for the 2017 calendar year to ensure she also got all her tip values credited back to her account that she said she did not authorize. Perhaps the website timed out each time I made my explanation, but I would like another chance to respond to this Revdex.com complaint. Again, I have answered this customer twice, and she has not been charged again. Thank you,

Good afternoon, I am the financial officer for Sic'em Delivery. Attached first is the image of our Refund policy viewable at the checkout screen on our website. This helps to ensure to our customers we can fix any order error the day of the delivery. The second attached image is your...

Torchy's itemized receipt. Please review and ensure that you received each of those items on that date. The way our Custom Order menu works is that the dispatcher places an estimate of what we expect to pay at the restaurant, and any additional value spent at the restaurant is the remaining 2nd charge which you can see in the 4th attached image. Our driver spent a value of $44.82 at Torchy's Tacos, and we charge a $5.00 delivery fee with an optional 15% tip to the driver. There is a 15% markup on our custom order menu, and a 22% markup on all of our non-partnered restaurants that you can see in the 3rd attached image. Your final total is $60.02, with $44.82 in food sales, a $6.72 custom service charge for our markup, and a $8.48 tip that was paid to the driver (my dispatcher gave you a free delivery fee). Please email us back if you have any other questions or concerns. Thank you, [redacted]
[redacted]Sic'em Delivery [redacted] 
[redacted] www.SicemDelivery.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]