Reason for rejecting this response is: 1) hourly rates were NOT on the quote through email (see attached)2) there was no video on the "video page" said video coming soon (see attached)3) we were never given any type of overtime rates4) I *** *** was very aware of the invoice *** sent for the *** rental for neighbor's landscape repairs5) we offered to pay them up front with the thoughts of good faith and that they do not take credit cards over the phone6) we asked for the paperwork for the overtime with my signature and we never received it, we have an invoice with NO signature with my signature on it(see attached)7) NOT once were we asked for photos of the damages to the landscape, Sidelifter claims they have cameras on their trucks if they do then they can see the damages
After reviewing the complaint you have received we are sad that after years and an average of customers per year we are hearing from you for the first time.We received an order to move a 40’ foot sea container for ;*** *** ***The person who placed the order was ***
***The owner of the company is *** *** We were able to take care of them as requested but with a few issues on there part.We gave them an estimate of hrs door to door @ $per hr=$they sent us a check in advance ,we did not ask for this they wanted to pay in advance , they did not think they would have a checkOut to field for us after delivery was complete.*** met my driver at the pick up address saw the equipment and then we loaded the box and took it to the delivery address.Upon arrival the driver attempted several phone calls to find out how to get through the gate as it was locked , driver waited approximately hr at this point before *** arrived.Then the driver was asked to go onto the property with our 65’ tractor trailerto complete the delivery after several moves around trees rocks etc.He was then able to put the box where asked.*** new with the equipment ordered we were not going to be able to get It there exactly but had a plan to fix this part of the issue .He stated to the driver before he had placed the box on the ground that he had ordered a *** (forklift) to move it exactly where he wanted it no problem.The driver then had *** sign for the additional time on our order for the additional charges *** said no problem at the time.We then invoiced *** for the additional approved time , this is when they became creative.They claim there was damage to the neighbors property so they then had to rent a *** (forklift) to fix it. Just a note people don't use forklifts to fix landscaping So when they received our invoice they tried to generate one from there company (***) so they would not have to pay the overtime from us Our reply to them in regards to this was we have insurance for damage caused by our trucks can we please have some photos to send over to the insurance company , to this day we have yet to get any.Also when *** called me on this he did not know *** had even sent us an invoice for the *** until I had made him aware of it.So we feel this is there creativity to get out of paying .As far as the flat rate claim *** was informed exactly how charges werecalculated per an opening conversation.We don't flat rate normally for this exact reason we don't know what customers are going to need or have us do at each end.For us a flat rate would be example $1,$1,$2,etc.Not hrs @$per hr =$1,this was an estimate by hrs.*** keeps claiming she had not seen our video on our websiteBut she does not have a choice it is on the front page of our website for this reason we need our customers to see what they are ordering,She had to go there to order usYou are welcome to try it yourself.They were informed they had seven days to pay since they were C.O.D.or we were going to hand it over to small claims in Yolo countyThere response was no problem we will just contact Revdex.com and The State contractors license board obviously to try to detour them from paying the invoice due .All of our trucks have GPS equipment as well as cameras after reviewing both myself we have prepared a solid case against them in a court of law.Best regards,*** ** ***Sidelifter.com,Inc
Reason for rejecting this response is: 1) hourly rates were NOT on the quote through email (see attached)2) there was no video on the "video page" said video coming soon (see attached)3) we were never given any type of overtime rates4) I *** *** was very aware of the invoice *** sent for the *** rental for neighbor's landscape repairs5) we offered to pay them up front with the thoughts of good faith and that they do not take credit cards over the phone6) we asked for the paperwork for the overtime with my signature and we never received it, we have an invoice with NO signature with my signature on it(see attached)7) NOT once were we asked for photos of the damages to the landscape, Sidelifter claims they have cameras on their trucks if they do then they can see the damages
Please see attached document provided by business
After reviewing the complaint you have received we are sad that after years and an average of customers per year we are hearing from you for the first time.We received an order to move a 40’ foot sea container for ;*** *** ***The person who placed the order was ***
***The owner of the company is *** *** We were able to take care of them as requested but with a few issues on there part.We gave them an estimate of hrs door to door @ $per hr=$they sent us a check in advance ,we did not ask for this they wanted to pay in advance , they did not think they would have a checkOut to field for us after delivery was complete.*** met my driver at the pick up address saw the equipment and then we loaded the box and took it to the delivery address.Upon arrival the driver attempted several phone calls to find out how to get through the gate as it was locked , driver waited approximately hr at this point before *** arrived.Then the driver was asked to go onto the property with our 65’ tractor trailerto complete the delivery after several moves around trees rocks etc.He was then able to put the box where asked.*** new with the equipment ordered we were not going to be able to get It there exactly but had a plan to fix this part of the issue .He stated to the driver before he had placed the box on the ground that he had ordered a *** (forklift) to move it exactly where he wanted it no problem.The driver then had *** sign for the additional time on our order for the additional charges *** said no problem at the time.We then invoiced *** for the additional approved time , this is when they became creative.They claim there was damage to the neighbors property so they then had to rent a *** (forklift) to fix it. Just a note people don't use forklifts to fix landscaping So when they received our invoice they tried to generate one from there company (***) so they would not have to pay the overtime from us Our reply to them in regards to this was we have insurance for damage caused by our trucks can we please have some photos to send over to the insurance company , to this day we have yet to get any.Also when *** called me on this he did not know *** had even sent us an invoice for the *** until I had made him aware of it.So we feel this is there creativity to get out of paying .As far as the flat rate claim *** was informed exactly how charges werecalculated per an opening conversation.We don't flat rate normally for this exact reason we don't know what customers are going to need or have us do at each end.For us a flat rate would be example $1,$1,$2,etc.Not hrs @$per hr =$1,this was an estimate by hrs.*** keeps claiming she had not seen our video on our websiteBut she does not have a choice it is on the front page of our website for this reason we need our customers to see what they are ordering,She had to go there to order usYou are welcome to try it yourself.They were informed they had seven days to pay since they were C.O.D.or we were going to hand it over to small claims in Yolo countyThere response was no problem we will just contact Revdex.com and The State contractors license board obviously to try to detour them from paying the invoice due .All of our trucks have GPS equipment as well as cameras after reviewing both myself we have prepared a solid case against them in a court of law.Best regards,*** ** ***Sidelifter.com,Inc