Siding Associates

Gary [redacted] has been working with our customer on this concernInadvertently, the electrical components to the plow were misplaced when the plow was removedGary has been working with the Parts Manager at our Chevrolet location to locate new components for him.We thought we had the correct mount located and purchased for the customer on July 1.However, when the customer came into the dealership, it turns out we had the wrong mount system.We have since located the correct mount for the customerWe have left messages for him viatext and email on 7/18, 7/and 7/to let him know that we have the correct mount for his snow plowAs of today, we have not heard back from the customer .We will continue to contact him so we can make arrangements for him to receive these components for his snow plow system.Lynda [redacted] Secretary

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] PS Nobody from Cappellino's or Lynda [redacted] EVER tried to get in touch with me ..EVER!Thank you Revdex.com***

The customer purchased a used vehicle from us and he lives out of stateHe contacted us because his Keyless transmitter was not workingWe told him to take the vehicle to a local Cadillac dealer because we thought it was still covered under factory warrantyThey inspected the FOB and said it was
not defective and would not be covered under factory warrantyWe informed the customer that we would pay for the replacement but he would need to take it backto the local dealer because the new FOB would need to be programmed to his vehicleOur Used Car Mgr had also been in touch with the local dealer and authorized them to perform the repairs.We are unsure as to why the customer never made arrangements with the Local dealerWe attempted to call the customer on separate occasions prior to receiving this complaint to findout the status of the repair.On Nov 29, we were able to contact the customer and again asked him to take the vehicle to his local dealer and we would pay for the repair chargesOn Nov 30, the FOB was replaced and wepaid the PA dealer directly.As far as we know, the customer is now completely satisfied.Sincerely,Lynda ***Controller

June 23, 2015Attn: *** *** *** ***The vehicle in question was not purchased or maintained at our dealershipThe customer's first visit to our store was on Sept at miles to have two recalls completedOne of the recalls was Recall #*** for brake lamp malfunction,
80th recalls were completed as per the recall procedure.On October 15, we processed a reimbursement to the customer under the Brake lamp recall for a repair that was completed by another service station.On June 15,at miles (miles since the recall was performed) the customer brought her car back stating the brake lights will randomly come on while driving and will not come on while braking.Our technician inspected her vehicle: he rechecked all aspects of the recall, which were correctHe scanned for codes and found two codes (B1380-and C0277-06.) At this time, he noticed that the vehicle had an aftermarket remote start system wired into the BCM and other componentsWe recommended the removal of the non-factory accessories as this could be the cause of the problemAs per the owner's authorization, we removed the wiring and module and road tested the vehicleThere were no lights on and the BPP was working as designedWe recommended that the owner drive the vehicle to see If the condition reoccurred.We decline to reimburse the owner as we performed the repairs that were authorized by her to remove aftermarket componentsThe factory recall was completed properly and more than miles had elapsed since the recall was completedWe did not bill her for the time the technician spent rechecking to insure the recall was completed properly.As of today, we do not know that her vehicle requires a BCM replacement and we decline to perform any repairs on this vehicle at our expense since we only worked on this vehicle once over 12,milesago.Sincerely, *** ***, Controller

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]
PS Nobody from Cappellino's or Lynda [redacted] EVER tried to get in touch with me ..EVER!Thank you Revdex.com. [redacted]

September 4,2015Revdex.com Complaint # [redacted]Responded by Fax # ###-###-####The customer brought his GMC Truck in for an oil change and tire rotations that was covered under his factory warranty, a detailed that was performed at no charge to him and a repair to the left side of the vehicle that was...

covered under his Insurance Company. The repairs were completed on May 20,2015. When he came to pick up his vehicle, he inspected the vehicle and had a few concerns with the repairs that were completed - residue rubbing compound left on vehicle and some minor alignment concerns. The customer was also concerned about a mark on the right side of the bumper. Prior to releasing any vehicles, we require payment in full or a Direction of Pay signed to insure the insurance company will release the payment to us. When the customer refused to sign the direction of pay, Gary C[redacted], Vice President of the company spoke with the customer. Gary assured the customer that we would take care of any concerns he had regarding the repair but we could not release the vehicle without authorization of payment. The customer chose to leave without the vehicle. Salvo A[redacted], our Body Shop Manager inspected the vehicle the next day. He had the technician wet sand and buff the area of concern and address the other minor concerns. The customer's concern with the mark on the right side of the bumper was not due to the accident. [redacted] declined participation in the repair. There was a wear mark on the bumper, grille and fender meet. This mark would not have been present at the time the customer took delivery but occurred over time as these areas rubbed against one another. Salvo contacted our GM Representative to see if it would be covered under warranty. Our GM Representative authorized the repair under factory warranty. Salvo contacted the customer the day after he picked up his vehicle to explain that we ordered the part and it would be covered under warranty. An appointment was set up fro the customer to completed this repair. The customer left a voice mail the next day stating that he was unable to make that appointment and he would call to reschedule. Over the next several weeks, Salvo left several messages for the customer but did not receive any return phone calls. Salvo left a final message that we would have to return the part to GM and close out the RO if we did not hear from him.  In July, we returned the part. Several days later, the customer called and stated he was out of town and just returned. Salvo offered to record the bumper but the customer did not commit to having the repairs done at our store. We are happy to reorder the bumper for the customer and schedule an appointment to complete the repairs under warranty.

Gary [redacted] has been working with our customer on this concern. Inadvertently, the electrical components to the plow were misplaced when the plow was removed. Gary has been working with the Parts Manager at our Chevrolet location to locate new components for him.We thought we had the correct...

mount located and purchased for the customer on July 1.However, when the customer came into the dealership, it turns out we had the wrong mount system.We have since located the correct mount for the customer. We have left messages for him viatext and email on 7/18, 7/19 and 7/21 to let him know that we have the correct mount for his snow plow. As of today, we have not heard back from the customer .We will continue to contact him so we can make arrangements for him to receive these components for his snow plow system.Lynda [redacted] Secretary