Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am waiting to see if they follow through with their promise to do the repairs inside on the window and outside on the gutter/siding Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While we received the check, it appears it has cleared -- we are not happySidings took THREE years to have this project completed: the first window was not installed correctly, we were given the brush-off when we called to let them know it was leaking, their first attempt to fix it made it worse (mildew bloomed with the "fix"), we had to have a second window installed, they destroyed not only the trim around the window, but baseboards and other trim when installing the second window, and then they were not able to restore the trim to the standards So happy? No, only hopeful that the window will not cause us any more problems, as we will not have to deal with them again Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Contact Name and Title: [redacted] Office Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @siding-1.com We deleted Mr [redacted] from our data base so he will not receive anymore calls from our company
Initial Business Response / [redacted] (1000, 6, 2015/09/09) */ We have contacted the customer we had no record of him trying to contact us,he said he was contacting the saleman who is no longer with us for the last few years without contacting the office, we will be servicing his issue next week Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all They did not contact me , I waited after receiving your email but I got no callI did not try calling the sales person as how would I know his number except by the company numberThen when I finally talked to a lady who I take to be a secretary got me intact with the service manager who I told my complaint to He then said he would then give my info to a servicerBut two weeks went by and I again got no callThis time a got a gentleman by the name of [redacted] who again ask what was my complaint and he explained the year warrenty for workmanshipI am not disputing this but the quality of the product as stated in original He said he had to talk to his boss (***) who was not in officeTwo minutes later he called back to say there is nothing they can do as [redacted] agreed with [redacted] answer to memin to call boss and discuss issue is a little too fast for me! I think [redacted] is playing around with me so they can charge my $servcall and then more for partsI am going too check previous grievences with other customers then contact someong to further this issue because I think this company has done this game to others Final Business Response / [redacted] (4000, 10, 2015/10/01) */ We went to another scheduled service for the customerCustomer was not there for the 2nd timeWe told him we would schedule it one more time with him for Friday, October 2nd Final Consumer Response / [redacted] (2000, 16, 2015/10/29) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Jim [redacted] really got on the ball and sent a repair man to fix the window As I watched him repair the window I found out how easy this job was and now in the future I will do it myselfThanks WindowsSiding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am waiting to see if they follow through with their promise to do the repairs inside on the window and outside on the gutter/siding Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While we received the check, it appears it has cleared -- we are not happySidings took THREE years to have this project completed: the first window was not installed correctly, we were given the brush-off when we called to let them know it was leaking, their first attempt to fix it made it worse (mildew bloomed with the "fix"), we had to have a second window installed, they destroyed not only the trim around the window, but baseboards and other trim when installing the second window, and then they were not able to restore the trim to the standards So happy? No, only hopeful that the window will not cause us any more problems, as we will not have to deal with them again Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Contact Name and Title: [redacted] Office Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @siding-1.com We deleted Mr [redacted] from our data base so he will not receive anymore calls from our company
Initial Business Response / [redacted] (1000, 6, 2015/09/09) */ We have contacted the customer we had no record of him trying to contact us,he said he was contacting the saleman who is no longer with us for the last few years without contacting the office, we will be servicing his issue next week Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all They did not contact me , I waited after receiving your email but I got no callI did not try calling the sales person as how would I know his number except by the company numberThen when I finally talked to a lady who I take to be a secretary got me intact with the service manager who I told my complaint to He then said he would then give my info to a servicerBut two weeks went by and I again got no callThis time a got a gentleman by the name of [redacted] who again ask what was my complaint and he explained the year warrenty for workmanshipI am not disputing this but the quality of the product as stated in original He said he had to talk to his boss (***) who was not in officeTwo minutes later he called back to say there is nothing they can do as [redacted] agreed with [redacted] answer to memin to call boss and discuss issue is a little too fast for me! I think [redacted] is playing around with me so they can charge my $servcall and then more for partsI am going too check previous grievences with other customers then contact someong to further this issue because I think this company has done this game to others Final Business Response / [redacted] (4000, 10, 2015/10/01) */ We went to another scheduled service for the customerCustomer was not there for the 2nd timeWe told him we would schedule it one more time with him for Friday, October 2nd Final Consumer Response / [redacted] (2000, 16, 2015/10/29) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Jim [redacted] really got on the ball and sent a repair man to fix the window As I watched him repair the window I found out how easy this job was and now in the future I will do it myselfThanks WindowsSiding