Sidney Fitness

Dear [redacted] I am attaching my correspondence with the customer below.The customer was given a full refundMany of the particulars of the customer’s complaint are falseThe simple matter is that she never contacted us about the problem despite attending classes at our facilityWe have elaborate systems for documenting all customer communication: by eMail, Facebook, Text, PhoneThere is no record of her ever contacting us or mentioning the problem to any of our staff despite using our facility more than 2X per week up until and including the last couple of weeks, a full months after she noticed the issue.The $charge on May was not obviously an error that we would have caught, as she continued to take programs at our facility.Sincerely,Lorren H [redacted] , OwnerSidney Fitness

Dear [redacted]I am attaching my correspondence with the customer below.The customer was given a full refund. Many of the particulars of the customer’s complaint are false. The simple matter is that she never contacted us about the problem despite attending classes at our facility. We have elaborate...

systems for documenting all customer communication: by eMail, Facebook, Text, Phone. There is no record of her ever contacting us or mentioning the problem to any of our staff despite using our facility more than 2X per week up until and including the last couple of weeks, a full 3 months after she noticed the issue.The $126 charge on May 1 was not obviously an error that we would have caught, as she continued to take programs at our facility.Sincerely,Lorren H[redacted], OwnerSidney Fitness