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Sid's Alignment & Brake

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Sid's Alignment & Brake Reviews (1)

I had an alignment job performed on my vehicle, at Sid's Alignment & Brake. When I went to pick up my car, I was told the alignment was just being completed and that the vehicle needed a test drive. After the shop owner (who also did the job) did the test drive, he concluded that my steering wheel was not straight (first step and an important part of the alignment job), and he proceeded to modify the length of the tie rods by hand, on both sides, stating that should straighten my steering wheel. He couldn't even show the results of the alignment, in the first place, saying that his printer was broken at the time. I drove the car for about 5 miles on the freeway, noticing that my steering wheel was still tilted to one side. I went back 3 times, every time Sid went ahead and by hand, without any readings or alignment tools, adjusted my tie rods back and forth, trying to straighten my steering wheel. I requested the alignment to be re-done, since this is not the correct procedure for an alignment job. He requested the payment, for which he did not give a receipt, and told me to drive the car like that for 1000 miles, and that he would check it for free after that period. After I asked what about my new tires, in the eventuality that they would get damaged, I was answered that that would not be covered by him, but that he can guarantee, somehow, that the alignment is ok the way he did it. I insisted to make another appointment to redo the alignment, I offered to pay again, for another alignment, to only check the 3 angles on the wheels again, but in the case that the angles are not right, I would like to get those corrected under warranty for the first time he did it. He refused, saying that he doesn't have time and that he can call me, in a few weeks, when he might have time. I also asked if I could see the calibration documents for his alignment rack, and he could not provide that. This is my complaint, and all I request is an alignment job performed correctly.Thank you,[redacted]Product_Or_Service: wheels alignmentDesired Settlement I would like an alignment performed correctly, on a calibrated alignment rack. If that is not possible at this particular location, I expect a refund, so I can go and have that performed in a different service shop.Thank you,[redacted]

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Description: Tire Dealers, Mufflers & Exhaust Systems, Tire Repair, Wheel Alignment, Fr & Axle Service - Auto, Auto Parts & Supplies - Custom Wheels/Rims

Address: 1500 E 4th St, Reno, Nevada, United States, 89512-3703

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