Sid's Upholstery

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12037055, and find that this resolution is satisfactory to me.
Regards,
Sherrie A[redacted]

This letter is in response to B[redacted]’s complaint dated June 3, 2016 Ms. K[redacted] was a longtime customer and consignor at Peggy’s Used Treasures and it is unfortunate that this situation has occurred.Peggy’s had done numerous repairs for Ms. K[redacted] and she came in the store often. We generally do not...

have repeat customers sign for their repairs nor do we call them when we know they are returning soon. The envelope for Ms. K[redacted]’s repair was in the 2010 files which were closed and stored when this inquiry began. Ms. K[redacted] is apparently relying on memory alone regarding this ring and states that she did not drive or travel due to her cancer and never came in the store. In fact, I have copies of her many receipts following her diagnosis. She was starting a jewelry making business and purchased many articles to supply her business.Ms. K[redacted] recently stated that this must have happened in February 2012. We have only one sales receipt from her during that calendar year and it was for a small purchase.Ms. K[redacted] initiated her inquiry in 2015 and the obvious question is the length of time that elapsed. We do fully understand the toll that illness takes but to wait nearly 5 years is considerable. Also during this time Ms. K[redacted] and her husband opened up their home as a bed and breakfast which would allow guests, strangers and presumably a cleaning staff inside their house. It is also surprising that during these years she did not check her safety deposit box to notice the missing ring as she seems conscientious in most matters.We do not have Ms. K[redacted]’s ring nor does our bench jeweler. We also do not have our customers pay in advance, especially when we know them well. Ms. K[redacted] states that she does not have a signed repair envelope for the repair in question and she is correct — we keep all the repair envelopes for our records and do not give them to the customers. She should not have any of the repair envelopes since they are our property yet Ms. K[redacted] states that she has them with her signature. There does seem to be some confusion regarding a job envelope and a store receipt.This is an unconscionable amount of time to wait before blaming Peggy’s for the missing ring. In addition, her written threat to use social media is fairly disturbing. We have cooperated to the best of our ability but to inquire after nearly five years is surprising.

Complaint: 12037055
I am rejecting this response because:The customer stated over the phone that she did not receive a check on Saturday 04/01/201, as stated in the business response.
Regards,
[redacted] A[redacted]